The Brain Injury Alliance of Washington (BIAWA) is the leading organization in Washington providing direct support to individuals throughout the state whose lives are affected by Brain Injury. We are seeking a full time Resource Center Specialist to provide Information & Referral services on our Statewide Resource Line and work with individuals affected by Brain Injury ages 4+, their families, and caregivers to assist them in connecting to resources and support to enhance their quality of life.
The Resource Center Specialist at BIAWA has two roles: Resource Line Specialist & Resource Manager. The Washington Brain Injury Resource Line is a statewide Resource Line providing information, support and resources. Resource Line specialists provide a first point of contact for individuals accessing our organization's support and connect callers to appropriate supports in their communities. Resource Management is meant to assess current resources and needs and provide support in accessing additional resources. We connect clients to appropriate medical providers, housing, legal support, public assistance, social engagement opportunities, school supports and other resources in all areas of life affected by Brain Injury. Resource Management is geared towards successes in their home communities, goal-driven and client-centered. All BIAWA services are geared toward supporting successes in the community, are goal-driven and community-centered. The BIAWA Resource Center Specialist is responsible for:
• Service incoming requests for Information & Referral from phone calls, emails, postal mail and (in rare
o Talk with callers and answer questions, provide resources as requested;
o Research resources both online and through collaboration with coworkers;
o Stay informed on most recent resources and their relevancy for callers;
o Enter reliable and vetted resources into online database;
o Set a compassionate tone during phone conversations;
o Accurately and efficiently enter call information into Salesforce and referral forms;
o Regularly check and respond to emails;
• Work with the Resource Center Operations Manager to ensure fulfillment of contract obligations regarding
contacts and data, including follow-up.
• Verify that Caller and Client information is accurately and efficiently entered into database by staff, and
suggest process improvements as needed;
• Provide input on call data and Resource Management forms for patterns, needs, strengths and weaknesses in
the system of support for survivors and caregivers;
• Conduct ongoing research on resources available in Washington State and maintain an electronic record of
Outreach, Training & Programming
• Assist with facilitation of outreach efforts by providing trainings on BIAWA services to outside organizations
or maintaining presence at community events
Fulfill other administrative office duties as needed and assigned.
• Minimum Bachelor's degree (Master's Preferred) in Social Work, Psychology, Counseling, Nursing or other
related human service field;
• Knowledge of local and state systems;
• Experience working with individuals with disabilities and their families;
• Experience connecting individuals to resources and support;
• Proficiency in negotiation, problem-solving, listening, advocacy, planning, organization and electronic record-
• Demonstrated ability to coordinate with systems of care including medical and social service professionals;
• Fluency in oral and written English is a must - working knowledge of another language will be an asset;
• Comfortable engaging diverse stakeholders including donors, partner organizations/government
representatives, and the community;
• Comfortable with public speaking;
• Good computer skills including MS Office Suite, email/internet software, and recording all work in
• Experience with database support, entry and reporting;
• Ability to lift 30 pounds;
• Valid driver's license, dependable vehicle available for use, current vehicle insurance and ability to be
covered by agency's automobile insurance plan based on personal driving record;
• Ability to pass a Washington State and Federal Background Check.
• Master's degree in Social Service Field, Nursing, Voc Rehab, Counseling or other Human Service field;
• Experience working with Brain Injury or other neurological disabilities;
• Experience with person-centered planning;
• Experience with Salesforce.
This is a full-time position: 40 hours per week, benefits including medical, dental, retirement match, generous paid time off, transportation and travel reimbursement. This position is based out of the BIAWA Home Office on First Hill in Seattle.
Position is open until filled. No phone calls please.
BIAWA is an Equal Opportunity Employer; all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, or sexual orientation.
This is a full-time position: 40 hours per week, benefits including medical, dental, retirement match, generous paid time off, transportation and travel reimbursement.
Level of Language Proficiency
Fluency in oral and written English is required – working knowledge of another language will be an asset.
Minimum Education Required