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HEALTH AND WELLNESS PROGRAM MANAGER

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Southeast Asian Development Center (SEADC)


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Published 20 days ago

$65,000 - $70,000

ABOUT SEADC

Southeast Asian Development Center (SEADC) mission is to foster a healthy, thriving, and self-sufficient Southeast Asian American community.

Founded in 1978 San Francisco’s Tenderloin District, the Southeast Asian Development Center, formerly Vietnamese Youth Development Center (VYDC) is a nonprofit organization dedicated to lifting children, youth and families from Cambodia, Laos, and Vietnam out of poverty. Our services are structured around providing low-income and vulnerable Southeast Asian Americans with basic needs and skills critical to building successful futures. We provide jobs, academic support, language service, health, and wellness, promote cultural resiliency and social guidance.

SEADC is embarking on a 5-year strategic plan to improve positive outcomes for Southeast Asian Americans. The Health and Wellness department goal is to improve the individual and community health outcomes of Southeast Asian Americans living in the San Francisco Bay Area. The department’s programs include health education, advocacy, and behavioral health services.

POSITION SUMMARY

SEADC seeks a full-time program manager to lead the Health and Wellness Department programs supporting low-income Southeast Asian adults and youth. Our health and wellness team serves over 150 clients, by providing them with health education workshops, bilingual one-on-one case management services, and culturally responsive counseling and therapy. Reporting directly to the Program Director, the Program Manager manages all aspects of program quality, delivery, and implementation of programs. The Program Manager directs the day-to-day operations of our health and wellness programming, manages internal and external relationships and supports a team of up to 5 staff, coaches and supports volunteers, drives processes and strategies to provide culturally appropriate support for Southeast Asian youth, adults and families physical and mental well-being. The Program Manager is an inspiring team leader, savvy at the art of managing people, projects and partnerships, is goal-oriented and is excited by both strategic and on-the-groundwork. The Program Manager provides leadership congruent with agency policy, values, and mission, provides management reports as required and leads projects or functions as assigned.

The ideal candidate will have demonstrated successful program development, management, and supervision of staff. The candidate will have knowledge and understands the health experiences of the Southeast Asian American community. The candidate must have a deep understanding of behavioral services and or health prevention services to improve Southeast Asian Americans health outcomes. The Program Manager reports to the SEADC Program Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Management

·      Manages the planning, implementation, and evaluation of programs under the direction of the Program Director and in alignment with the organization’s mission, vision, and operating principles and values.

·      Develops annual program work plans in achievement of the organization’s strategic priorities and contract deliverables.

·      Participate in the ongoing development, evaluation, and refinement of service delivery including field training and support to ensure quality and effectiveness of services. Ensure high fidelity to SEADC standards and competencies among staff.

·      Provide direct support and collaborative leadership to ensure seamless business and service delivery across agency departments.

·      Provide oversight and compliance checks to ensure accuracy and integrity of all documentation.

·      In collaboration with Program Director, support budgeting, contract control, staff time tracking, financial back up documentation, reporting and renewal, and all aspects of program/projects.

·      Oversee day-to-day operations and effective functioning of programs and sites; track outcomes, implement case plans, and ensure retention of clients in the health and wellness programs.

·      Ensure staff are following the SEADC clinical manual for case management and clinical counseling or therapy to clients.

·      Ensure program complies with the Health Insurance Portability and Accountability Act (HIPAA).

·      Ensure program data is entered on time and correctly to support program evaluation and outcomes tracking.

Talent Management

·      Hire, train, develop and supervise a team of direct service staff and support them on best practices for effective service partnerships with non-profit agencies, academic institutions, companies, corporations, and government.

·      Manage performance of direct services staff to meet expectations in client retention, client assessments are completed, clients are referred and linked to resources, workshop delivery, case management and counseling services.

·      Provide weekly one-on-one participant-centered supervision to service staff.

·      Provide on-going in-service training to ensure high qualified and developing staff able to engage and support participants toward outcome achievement through both individual and community-based programming.

·      Provide guidance to ensure focus on staff can successfully provide workshops, health education prevention activities, advocacy, case management, and counseling services.

·      Ensure robust awareness and access to community resources for all staff.

·      Provide guidance to ensure accuracy of health education and behavioral health information are provided to staff including policy and procedures for case management and clinical services, health education strategies and or local health policies.

·      Attend weekly agency staff meetings and individual weekly supervision with the Program Director.

·      Facilitate regular team meetings for direct staff to increase collaboration, resource sharing and program fidelity.

·      Fosters engagement of clients and staff in organization-wide fundraising activities.

·      Coordinates with fund development and communications department to share client impact and stories.

Partnership and Community Engagement

·      Serves as agency representative to key stakeholder groups, ensuring that the needs of Southeast Asian Americans are prioritized.

·      Manages healthy interagency collaborations, documenting expectations, roles, responsibilities of all parties and provide ongoing appreciative, development feedback to colleagues.

·      Strengthen interagency relationships by showing up as an ally to partner organizations and ensuring that SEADC representatives are engaged and familiar with key partners and stakeholders.

·      Orchestrate site visits and tours for funders and community providers to demonstrate how Southeast Asian Development Center Health and Wellness programs improve Southeast Asian youth, adults, and family’s health and wellness outcomes.

·      Proactively engages with issues impacting Southeast Asian Americans, staying abreast of emerging needs, trends, and research.

Direct Client Support

·      May provide support to promote conflict resolution, safety or action planning, or crisis de-escalation.

·      Provide direct support to participants during staff absence or vacancy where appropriate.

·      Due to COVID-19, all staff are working remotely; due to community needs, all staff will be required to support direct programming in areas such as youth engage in-person Community hubs, distributing food and PPE and or assisting in-person clients to access COVID-19 testing and other needed client support.

·      Other duties as assigned by Program Director.

QUALIFICATIONS AND POSITION COMPETENCIES

·      Bachelor's degree required. Master's degree in Public Health, Counseling, Psychology, Social Work or related preferred.

·      Two plus years of experience working with low-income community in the areas of health education prevention, behavioral health support or health advocacy.

·      Two plus years of knowledge and understanding of health education, health policy advocacy, and or behavioral health best practices.

·      Two plus years of supervisory experience with desire to be a leader in high energy environment preferred.

·      Demonstrated success organizing, managing, and evaluating programs, events, or campaigns.

·      Have direct management experience or demonstrated experience of working with volunteers, interns, and/or emerging professionals.

·      Experience and cultural competency with high-risk groups and providing services to underserved populations.

·      Ability to work cooperatively on a multi-disciplinary diverse team.

·      Proficiency with Microsoft 365 Office applications including MS Word, Excel, PowerPoint, Outlook, and data entry programs such as Salesforce.

·      Strong and exceptional written and oral communication skills including the demonstrated ability to research, assimilate, and analyze information, compose engaging messages, and present data in a clear and inspiring manner.

·      Have a high level of professionalism in work and interpersonal interactions with both internal and external contacts, present to others as organized, informed, and friendly.

·      Well-honed ability to independently anticipate and analyze situations, define problems and objectives, recognize viable alternatives, and formulate rapid solutions, with understanding of the inherent risks and implications of making tough decision.

·      Availability to work evening and weekend works and some travel as required.

·      Ability to manage multiple projects in a very fast-paced, performance-oriented environment.

·      A passion for SEADC mission. 

·      Fingerprinting and TB background check required.

ABOUT SEADC

Southeast Asian Development Center (SEADC) mission is to foster a healthy, thriving, and self-sufficient Southeast Asian American community.

Founded in 1978 San Francisco’s Tenderloin District, the Southeast Asian…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required

Benefits

Salary range $65,000 - $70,000 dependent upon experience. Full-time, Exempt. Benefits package include full coverage of medical, dental, vision, AD&D, commuter benefits for employee, 12 holiday days, 15 vacation days and 10 sick days per year.

Salary range $65,000 - $70,000 dependent upon experience. Full-time, Exempt. Benefits package include full coverage of medical, dental, vision, AD&D, commuter benefits for employee…

Location

166 Eddy Street, San Francisco, CA 94102

How to Apply

Those interested in this position may apply by submitting a letter of interest, a current resume, and a brief writing sample (no more than 3 pages). Electronic application packages are encouraged and should be send t in PDF or MS Word format to careers@seadcenter.org, or mail to Southeast Asian Development Center 166 Eddy Street, San Francisco, CA 94102.  

Those interested in this position may apply by submitting a letter of interest, a current resume, and a brief writing sample (no more than 3 pages). Electronic application packages…

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