Director of Client Services

Job Type

Full Time


Minimum: $50,000
Maximum: $60,000
Details: Salary is based on experience and qualifications



Start Date


Application Deadline



311 Laurel Ave
United States



Laurel Advocacy and Referral Services, Inc. (LARS) is seeking an enthusiastic, goal-oriented individual with a high level of integrity and initiative to fill the position of Director of Client Services (DCS). The DCS oversees LARS’ Emergency Services, Permanent Supportive Housing, and Self-Sufficiency Programs, and provides administration, management, and supervision to client services team members. The ideal candidate must be detail-oriented and be capable of achieving results in a fast-paced, frequently changing environment. If you are someone who has exceptional organizational and interpersonal skills, previous management experience, and has a genuine interest in supporting vulnerable populations, then apply today!


For over 31 years, LARS has been a source of hope and relief for members of the Laurel community who are homeless or at risk of becoming homeless, and for individuals and families who struggle to meet their basic needs. LARS’ mission is to enable homeless and low-income people in Laurel who are in crisis to achieve stability and long-term self-sufficiency. Through a variety of supportive services including financial help with rent and utilities, food assistance, and subsidized housing, LARS provides individuals and families the stability they need to build better futures for themselves and for their families. In addition, case managers teach skills that foster growth in the areas of personal finances, education, employment, and mental and physical well-being. Our goal is not only to alleviate the immediate crisis, but also to teach skills and habits that empower people to maintain financial stability and prevent future crises. LARS’ service area covers high needs areas in Prince George's (zip codes 20707 and 20708), Howard (20723), and Anne Arundel (20724) Counties.


Program Operations, Planning, and Evaluation 50%

  1. Oversee the operations of and provide strategic direction to the Emergency Services, Permanent Supportive Housing, and Self-Sufficiency Programs;
  2. Develop and implement LARS’ annual program plan of operations, including individual program performance goals and outcomes;
  3. Regularly evaluate and report on progress made towards achieving program goals and outcomes;
  4. Onboard, supervise, and evaluate assigned personnel, which may include supervision of social work interns;
  5. Facilitate monthly case manager meetings, with emphasis on professional growth, resource sharing, and collaboration.

Grant Management 30%

1.Assist Executive Director with preparation and submission of governmental agency grant applications,

prepare and submit grant reports, and maintain organized records of assigned grants to ensure grant


2.Responsible for preparing and maintaining program budgets;

3.Oversee annual environmental review process for Permanent Supportive Housing Program;

4.Ensure staff members are regularly and accurately entering client data into electronic database systems,

Apricot and HMIS.

Partnerships and Community Development 20%

     1.Strengthen existing, and develop new partnerships with local congregations, businesses, community groups,

and government agency personnel;

2.Attend counties’ (Anne Arundel, Howard, and Prince George’s) Continuum of Care meetings, including

Steering and Coordinated Entry Committee Meetings;

3.Serve as LARS’ primary point of contact for annual Laurel Winter Shelter program.


·        Master’s degree in human service field (MSW with license preferred) with at least three years of supervisory

experience OR Bachelor’s degree in human service field (BSW preferred) with at least six years of supervisory


·        High level of initiative and integrity;

·        Program development and evaluation experience required;

·        Goal-oriented, creative, and a strategic thinker;

·        Superior organizational and project management skills;

·        Grant management and/or grant writing experience preferred;

·        Experience working with mentally ill, substance abusing , low income, homeless, elderly and/or minority

populations required;

·        Effectively communicate and build relationships with people from a range of cultures and backgrounds;

·        The ability to build/maintain cohesive team and motivate staff;

·        Display positive attitude, and show concern for vulnerable populations;

·        Adaptable and able to comfortably work in a fast-paced, team environment;

·        A problem-solving attitude with a strong motivation to continue learning and improving;

·        Commitment to our mission and vision;

·        Skilled in internet research and navigation, working with client management software, and using Microsoft

Office Suite;

·        Able to work until 7:30 PM every Monday, and occasional weekend events (4-5 times per year);

·        Ability to maintain confidential and private information.


·        10 paid vacation days (initially), 10 paid holidays, and 10 paid sick days per calendar year;

·        Medical insurance, (LARS pays up to 80% for employees, 50% for dependents), short/long term disability, and life insurances;

·        401(k) plan with employer match up to 5%;

·        Mileage and travel reimbursement, additional time off between Christmas and New Year’s, and paid, professional development opportunities offered.

Level of Language Proficiency

English proficiency required

Professional Level


Minimum Education Required

Master's degree

How To Apply

·        Submit your cover letter, resume, and salary requirements to (please, no phone calls), and title the subject line “Director of Client Services” *We will not accept any applications that are missing any of the required materials;

·        We will review applications on a rolling basis until the position is filled;

·        We will begin scheduling phone interviews in early October;

·        We will conduct first round, phone interviews with selected candidates during early October;

·        Finalists will be invited to participate in an in-person, one-hour interview at LARS in mid to late October, and we will make an offer shortly thereafter;

·        We would like to have the selected candidate start by early November.