Intake Coordinator

Job Type

Full Time




Bailey's Crossroads
United States


Summary of Position:

The intake coordinator is responsible for conducting intakes for all singles referred to the shelter making every effort to divert persons from shelter, when possible. S/he refers eligible individuals to community case management. Facilitates move-ins to the program or to other shelters if necessary when diversion is not possible. The intake coordinator works with low-income individuals at risk of becoming homeless or who are already homeless. The intake coordinator maintains case records with unique identifiers to include assessments. In addition, s/he establishes and maintains interagency relationships and community partnerships for provision of services.

Essential Responsibilities:

Some of the essential responsibilities of the intake coordinator include, but are not limited to:

  • Receives all incoming calls regarding shelter availability. Schedules and conducts intake interviews; makes all necessary referrals for additional services. Monitors and updates countywide tracking tool. Maintains referral records in compliance with shelter policy and compiles requisite statistics. Reviews all new intake files on the shift to ensure releases are signed and the intake procedure is complete.
  • Prepares resident protocols. Creates a new file for each resident. If the intake is for a past resident, pulls the old file and combines them into a new file for the case manager.
  • Works closely with case managers to divert persons from coming to shelter whenever possible. Problem-solves to keep individuals from coming to shelter by speaking to other family members, landlords or other potential placements.  
  • Provides referrals to the Housing Case Manager for any new resident/client with fulltime employment and to the Employment Specialist for any new resident/client in need of fulltime employment.
  • Coordinates with other shelter providers to facilitate placement when shelter is full or not an optimal placement.
  • Participates in all agency and county meetings regarding singles intake procedures and follow up.
  • Provides input to case manager regarding residents' personal needs, behavior and service planning based on observations during inspections, transportation, and other in office interactions.. Counsels residents on an as needed basis.
  • Conducts breathalyzer and drug urine screens as needed.
  • Provides transportation for residents in the agency van when necessary.
  • Attends and participates in staff meetings, staff development and professional training to increase knowledge and enhance skills;
  • Utilizes crisis intervention, motivational interviewing, counseling and problem solving techniques to engage and establish rapport with residents;
  • Provides crisis counseling and makes appropriate referrals to assist clients in addressing emotional and environmental problems, including relationship, suicidal ideation, substance use, self-injurious and risky behaviors, immigration and employment; 
  • Conducts outreach in the community to educate and link resident to services;
  • Adheres to the required ethical standards to include confidentiality, boundaries, client rights;
  • Creates and maintain confidential client records in compliance with agency policy, to include use of HMIS.  
  • Stays current on new and existing programs, services, and resources; implement best practices to maximize desired outcomes;
  • Models a caring, concerned and respectful attitude toward residents, maintains adherence to resident guidelines and uphold shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc.
  • Works flexible hours, including evenings, weekends, and overnights as required
  • Performs related work as required, accepts special projects and other duties as assigned.

Preferred Qualifications:

This position requires the following:

  • Bachelor’s Degree in social work or related field and at least one year of experience in case management, teaching or counseling the economically disadvantaged.
  • Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs in order to assess residents' and/or their family's ability to utilize available services
  • Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources.
  • Ability to communicate clearly and effectively both orally and in writing
  • Ability to prepare and maintain complete and accurate records and reports and possess proficient computer skills. 
  • Experience with the economically disadvantaged and developmentally, emotionally and physically disabled population, local offender population, and homeless population
  • Ability to demonstrate commitment to the specific agency mission values and philosophy.
  • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

New Hope Housing is proud to be an EOE/ADA employer that values diversity


Full Comprehensive Benefits Package

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Send resume and cover letter to Please put job title in the subject line.

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