Director of Operations

Posted by

Danbury Animal Welfare Society

Published 14 days ago

February 1, 2021
January 31, 2021
Starting at $50,000


The Director of Operations provides Executive-level leadership, vision, and passion to manage all aspects of strategic and daily operations for DAWS, including but not limited to: Clinic Management; Cattery/Kennel care and shelter cleanliness; financial oversight; and animal adoptions/placement. The Director also ensures operating efficiency and logistics of proper staffing, volunteer management and inventory controls to effectively manage resources and the capacity-to-care ratio. This position will drive continuous improvement, with a strong focus on excellent customer service and best practices in animal welfare and care.


Strategic Goals & Operational Leadership

  • Ensure the humane treatment and handling of all shelter animals
  • Oversee day-to-day operations by actively monitoring personnel and volunteers in all departments to proactively troubleshoot, and remediate, issues of process, policy, procedure and protocol
  • Build systems and protocols to ensure organizational sustainability
  • Proactively drive adoptions and programs: strategize, develop, and implement initiatives that streamline operations, improve customer service and/or enhance programs, ensuring the continued growth and progress in relation to annual and future goals
  • Assess operational effectiveness and implement improvement/enhancement measures as needed
  • In cooperation with all departments, ensure compliance with federal regulations and government agencies
  • Strategize, develop and implement cost- and time-saving building initiatives
  • Develop and implement community and educational programs to support the mission of DAWS, increasing the number of animals and people served
  • Meet with donors and funders, as directed, and maintain an environment through which relationships with stakeholders (volunteers, fosters, donors, supporters and employees) are actively developed and nurtured for mutual gain
  • Create and oversee beneficial partnerships with community stakeholders
  • Actively participate as a member of the executive team; attends Board meetings and participates in strategic and annual planning for DAWS

Financial Oversight and Budget Responsibilities

  • With Board Treasurer, oversee the work of the bookkeeper 
  • Prepare, manage and adhere to operational budgets
  • Collaborate with DAWS bookkeeper to ensure thoughtful oversight of Shelter Operations purchases and efficient use of inventory
  • Lead the monthly reporting for shelter costs, activities and programs; responsible for all ordering and oversees credit card transactions. Responsible for ensuring staff follows internal controls
  • Manage all cash deposits that requires verification and documentation
  • Oversee timecards and payroll administration
  • Work collaboratively with the Director of Development and Marketing to support fundraising efforts as approved by the Board of Directors
  • Prepare financial reports with bookkeeper as requested by the Board of Directors

People Management

  • Manage, motivates and inspire a team of staff and volunteer leaders
  • Manage all aspects of human resources for staff and volunteers, including, but not limited to: hiring and onboarding, termination, developing position descriptions, conducting employees’ annual reviews, setting Board-approved compensation, facilitating employee payroll programs, and applying Board-approved employee policies and benefits
  • Create and implement accountability measures, work plans and performance metrics for each position
  • Demonstrate a commitment to team building through modeling a positive and respectful attitude toward all employees, volunteers and partners
  • Establish and grow a culture that values critical and strategic thinking, resourcefulness, constructive feedback, engagement and inclusion at all levels
  • Working with department heads, arrange for coverage for vacation, sick relief, etc.
  • Establish and maintain safety standards and OSHA compliance

Facility Management

  • Oversee facility maintenance and safety protocols to ensure DAWS is in compliance with regulations and sustains a safe environment for animals and people
  • Oversee proactive and reactive maintenance of the building fixtures, furnishings, grounds, systems and structures; arrange for maintenance either by internal staff or through coordination of subcontractors

·      Plan and oversee all operational functions during renovation phases, maintaining full operational capacity


  • Must be adaptable and receptive to rapidly evolving protocols and able to rally others with an air of excitement and opportunity
  • Commitment to professional development by participating in educational opportunities and conferences, maintaining networks, and engagement with professional organizations
  • Research and promote innovative changes to improve overall animal care
  • Ensure website content is accurate and up to date
  • Protect the organization by keeping information confidential
  • Model empathy, compassion and a professional culture
  • Must be able to work evenings, weekends, on-call and holidays, as needed
  • Must be able to work around animals (including diseased, injured, and/or potentially aggressive), loud noises, chemicals and inclement weather
  • Standing member of the Renovation Committee and Medical/Behavioral Euthanasia Committee
  • Attend and participate in all required training sessions and Committee meetings
  • Other duties as requested by the BOD


  • Bachelor’s Degree or Associate's Degree and/or equivalent training and proven experience
  • Five years of management/leadership experience (in animal welfare preferred but not required). A skilled and experienced professional who is inspired by the opportunities and challenges of working with companion animals and people
  • Enthusiasm to build a cohesive and positive team
  • Ability to excel in a fast-paced, often high stress environment.
  • Results-orientation and able to work under pressure and prioritize tasks
  • Must be forward-thinking and anticipate challenges, responding quickly and completely
  • Innovative, dynamic, motivated, proven leader with a passion to provide the highest standard of care for animals and to be of service to the people who love them
  • Passion for learning and is knowledgeable in current animal welfare trends
  • Self-starter, organized and detail-oriented able to troubleshoot and problem solve effectively
  • Strong interpersonal and customer service skills with the ability to speak to different audiences
  • Must be comfortable with technology and willing and able to learn new skills
  • Familiarity with the following: Microsoft Office, QuickBooks, Shelter Buddy and/or database management experience

PLEASE NOTE:  A cover letter is  required.


The Director of Operations provides Executive-level leadership, vision, and passion to manage all aspects of strategic and daily operations for DAWS, including but not limited to: Clinic Management; Cattery/Kennel care…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 2-Year Degree Required
  • Managerial


Paid Time Off

Paid Time Off

Level of Language Proficiency




147 Grassy Plain Street, Bethel, CT 06801

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