On-Call Building Assistant

Job Type

Part Time

Salary

Details: $16.25 per hour base pay + shift differentials

Published

08/10/2018

Address

2209 1st Avenue
Seattle
Washington
98121
United States

Description

HOW TO APPLY

Apply online at: https://plymouthcareers.silkroad.com/


WHY WORK AT PLYMOUTH?

Plymouth Housing Group's mission is to house people who have been homeless. From small beginnings in 1980, Plymouth has grown to manage 14 buildings in Downtown Seattle. Plymouth is celebrated as a national leader and pioneer in the field of permanent supportive housing. Plymouth's portfolio consists of historic and new state-of-the-art buildings. One of the joys of working at Plymouth is being surrounded by fun and dedicated teammates who are passionate about being part of the solution to our region's homelessness crisis.


JOB SUMMARY

The Building Assistant (On-Call) is responsible for providing excellent customer service as well as monitoring and assisting with the safety and security of each building and our tenants. Most Plymouth buildings are staffed 7-days a week and some are staffed 24-hours a day. The On-Call Building Assistant position is responsible for assisting the Building Manager in tenant management, enforcing building rules, performing janitorial tasks and building maintenance. In the absence of the Building Manager, the Building Assistant is responsible for responding to and reporting tenant and building emergencies. The Building Assistant maintains service-delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction, and the ‘housing first’ philosophy. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).


Location: Any Plymouth Housing Group building

Schedule: Shifts chosen from Sunday - Saturday, 12:00AM - 8:00AM // 8:00AM - 4:00PM // 4:00PM - 12:00AM

 

ESSENTIAL JOB FUNCTIONS

(Responsibilities, accountabilities, and competencies; may not include all duties of this job)

Building Security

  • Maintains order and a safe, sanitary living and work environment including offices, outside areas and grounds by conducting floor checks, perimeter checks and unit inspections.
  • Maintains building security at all times by following building/staff safety and emergency procedures according to Plymouth policies.
  • Monitors all areas of the building and systems with the use of security cameras and by regular checks of common areas to ensure tenant and building safety.
  • Monitors building to ensure only authorized persons enter the building and all guests follow building rules and policies.
  • Ensures the removal of unauthorized persons within Plymouth guidelines.
  • Supports and assists tenants logging guests in and out of the database.
  • Enforces Plymouth’s guest policies and procedures for guest approvals and guest management.
  • Writes up Incident Reports as appropriate.
  • Unlocks tenant door when tenant locked out.
  • Supports and enforces building rules and responds to tenant complaints.
  • Responds to building emergencies and takes action within Plymouth guidelines
  • Contacts and/or coordinates 911, police, detox, fire department, and other service agencies and appropriate staff for assistance as needed according to Plymouth policies.
  • Makes referrals to social service staff and Building Manager as appropriate.
  • Completes work order requests as needed.
  • Operates intercom system by communicating with tenant rooms when guests arrive.

Janitorial

  • Clean common baths, showers and toilets.
  • Clean windows in common areas.
  • Cleans assigned common areas, including vacuuming carpets and mopping floors.
  • Takes out trash and rotates dumpsters.
  • Stocks paper products in bathrooms as necessary.
  • Cleans building entry and sidewalks.
  • Assists building staff in preparing vacant units.
  • Performs light landscaping and lawn maintenance.
  • Assists with physical evictions.

Light Maintenance

  • Unclogs and repairs toilets.
  • Changes smoke detectors and lights as needed.
  • Familiar with location of shut-offs (water, electrical, heat) and how to perform emergency shut-offs.
  • Assists with periodic unit safety checks and inspections.
  • Moves building and unit furniture.
  • Ability to re-set elevator.

Administrative

  • Maintains various daily logs of building activities and building records.
  • Answers phone and follows proper phone procedures.
  • Familiar with documentation forms such as Incident Reports, Tenant Grievances and work orders.
  • Distributes and posts flyers and notices.
  • Facilitates access to building areas for contractors, repair and service representatives and vendors.
  • Attends mandatory meetings.
  • Fulfills other duties as requested by the Building Manager, and/or the Property Manager.

Attendance

  • Must accept a minimum of (1) shift per pay period or (6) shifts per quarter, if offered, in order to remain on the On-Call roster.

 

ESSENTIAL JOB QUALIFICATIONS

(Any equivalent combination of knowledge, skills, abilities, education, and experience)

Education: High school diploma or GED equivalent.

Experience: Previous customer service experience required.

Licensure/Certification: N/A

Other Qualifications: Must have personal skills to communicate effectively with tenants and the public, and maintain professional boundaries with tenants. Must be able to work independently as well as in a team environment. Must be able to read, write and understand English.

Preferred Experience: Experience with diverse, low-income or special needs population. Experience in rule enforcement, including lease and building rules as well as Seattle Landlord Tenant law. Janitorial, light maintenance or security experience preferred. Previous employment in social services, supportive housing or mental health desired.


Other Qualifications: Must have interpersonal skills to communicate effectively with tenants and the public. Must be able to work independently as well as part of a team. Must be able to read, write and understand English. Basic computer skills with a working knowledge of Microsoft Office. Demonstrated administrative support skills a plus.

Preferred Experience: Experience with diverse, low-income or special needs population. Excellent client boundaries and rule enforcement, including lease and building rules as well as King County Landlord Tenant law. Janitorial, light maintenance or security experience preferred. Previous employment in social services, housing or mental health desired.

Required Experience

Education: High school diploma or GED equivalent.

Experience: Previous customer service experience required.

 

COMPENSATION

$16.25 per hour base pay

  • Additional $0.50 per hour for time worked between 12:00am-8:00am
  • Additional $0.50 per hour for weekends


BENEFITS

Paid Sick and Safe Time (after 240 hours) and access to the Employee Assistance Program. Satisfactory performance in an On-Call position can provide the experience necessary for application to a full-time, benefited position.


APPLICATION DEADLINE

Open until filled.


Plymouth Housing Group is committed to doing its work with compassion and respect for the dignity, worth, and uniqueness of all people and all cultures.


PLYMOUTH HOUSING GROUP IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. People of Color, Individuals with Disabilities, and Veterans Encouraged to Apply

Level of Language Proficiency

Paid Sick and Safe Time (after 240 hours) and access to the Employee Assistance Program. Satisfactory performance in an On-Call position can provide the experience necessary for application to a full-time, benefited position.

Professional Level

None specified

Minimum Education Required

No requirement


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