Search

Job

BILINGUAL PRODUCT SUPPORT ASSOCIATE

Posted by
CommonLit, Inc.
|
Washington, DC
New
|
Published 13 days ago

About CommonLit:

CommonLit is a nonprofit EdTech organization dedicated to providing high-quality literacy instruction to low-income students and students of color to prepare them for success in college and careers. We operate a free online reading and writing program, www.commonlit.org, that is used by millions of teachers and students worldwide monthly. We are a quickly growing team of passionate professionals - many of whom are former teachers - and in recent years we’ve experienced rapid adoption across Latin America with the addition of CommonLit Español.

Job Description:

We are looking for a Spanish-speaking Product Support Associate with exceptional people skills and a strong interest in supporting school districts, district leaders, teachers, students, and parents with our education technology. The ideal candidate is excited to work for a fast-paced nonprofit organization, willing to wear many hats, and committed to our mission. The person who assumes this role will communicate daily in both English and Spanish with teachers and school/district leaders who rely on CommonLit and CommonLit Español for access to high-quality literacy materials, so a passion for helping others is a must. 

This role allows for quick growth within the organization, including potential project management, marketing, and technical opportunities. The ideal candidate is a quick learner, personable, and has a love for communications. This role is perfect for those with a passion for combining equity with education, literacy, and literature. 

Responsibilities:

  • Provide an exceptional user experience for our 20+ million educator and student users by investigating and solving user issues and tracking user suggestions through incoming tickets
  • Provide live chat support in English and Spanish for educators around the world
  • Support the Product Team in meeting product and software development milestones
  • Support the Product, District Success, and CommonLit Español teams in designing and maintaining systems that allow end users to support themselves, including support articles, blogs, videos, newsletters, and marketing materials

Qualifications:

  • Fluency in Spanish
  • Must be empathetic and friendly with a desire to help underserved communities
  • Must be a strategic self-starter who can prioritize time effectively
  • Strong attention to detail
  • Strong writing, editing, and analytical skills
  • Positive attitude and willingness to learn
  • Experience working with communities of color
  • Experience providing exemplary customer service is appreciated, though not required
  • The following technical skills are appreciated and should be highlighted in a cover letter, though they are not required:
  • Graphic Design
  • UX/UI
  • Coding (HTML, CCSS, Javascript, Ruby on Rails)
  • SQL

As an equal opportunity employer, CommonLit values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at careers@commonlit.org.

About CommonLit:

CommonLit is a nonprofit EdTech organization dedicated to providing high-quality literacy instruction to low-income students and students of color to prepare them for success in college and careers. We operate a free…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Application Deadline
    January 21, 2022
Salary
USD $55,000 - USD $60,000
/ year

Benefits

Benefits include health, dental, vision, 401K, commuter benefits, company holidays, parental leave, sick leave, personal leave.

Benefits include health, dental, vision, 401K, commuter benefits, company holidays, parental leave, sick leave, personal leave.

Level of Language Proficiency

Fluency in Spanish

Fluency in Spanish

Location

Remote
Work may be performed anywhere in United States
Associated Location
660 Pennsylvania Ave SE, Washington, DC 20003, United States
Suite 302

How to Apply

Please send a resume and cover letter to careers@commonlit.org with Bilingual Product Support Associate in the subject line.

Please send a resume and cover letter to careers@commonlit.org with Bilingual Product Support Associate in the subject line.

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.