Fair Housing Investigations Coordinator

The Fair Housing Center for Rights & Research (The Fair Housing Center) is currently accepting applications for a full-time (35 hours/week) Investigations Coordinator. The Fair Housing Center is a not-for-profit fair housing organization whose mission is to protect and expand fair housing rights, eliminate housing discrimination, and promote integrated communities. The position is based in Cleveland, Ohio, however, staff currently have the ability to work remotely for health and safety purposes in light of the COVID-19 pandemic. We anticipate continuing to do so until it is safe to return to the office.  

General Responsibilities:

The Investigations Coordinator is responsible for assisting with fair housing complaint investigation, enforcement, and advocacy activities. The Investigations Coordinator reports directly to the Senior Investigations Coordinator.

Duties:

·        Conducting intake of complaints, inquiries, and other communications from the public

·        Educating and counseling individuals on fair housing remedies and procedures

·        Developing strategies to assist individuals in addressing their fair housing needs and concerns

·        Identifying appropriate external resources to assist individuals and providing referrals as needed

·        Maintaining detailed and accurate contemporaneous electronic and physical records of contact with individuals including actions taken and services provided

·        Participating in ongoing development of intake and referral procedures and techniques

·        Working with the Associate Director and Senior Investigations Coordinator to resolve complaints

·        Conducting fair housing testing through site selection, test assignment and evaluation

·        Drafting charges for filing with administrative agencies

·        Monitoring housing advertisements for compliance with fair housing laws

·        Staffing drop-in sessions and outreach events (virtually now, in person in the future)

Qualifications:

·        Demonstrated commitment to civil rights and fair housing. (Knowledge of federal, state, and local fair housing, fair lending, and accessibility laws preferred)

·        Well-organized, detail-oriented, and able to effectively manage to meet deadlines on a variety of projects at one time.

·        Demonstrated time management and record-keeping skills

·        Self-starter able to work with minimum supervision

·        Ability to work in a team environment

·        Excellent written, verbal and interpersonal communication skills.

·        Prefer bilingual Spanish speaking

·        Proficiency with Microsoft Excel, Word, and PowerPoint

·        Some evening and weekend hours required for events

Education: Bachelor’s degree or equivalent work experience