Development Operations Manager

Job Type

Full Time



Start Date


Application Deadline



P.O. Box 65323
United States


Position: Development Operations Manager

Department: Development

FLSA Status: Full-time, Exempt

Reports to: Chief Development Officer

Location: Washington DC

Direct Reports: Development Associate

Date Issued: August 21, 2018

Date Revised: N/A

About Polaris

Polaris is a leader in the global fight to eradicate modern slavery. Named after the North Star that guided slaves to freedom in the U.S., Polaris acts as a catalyst to systematically disrupt the human trafficking networks that rob human beings of their lives and their freedom. By working with government leaders, the world’s leading technology corporations, and local partners, Polaris equips communities to identify, report, and prevent human trafficking. Our comprehensive model puts victims at the center of what we do—helping survivors restore their freedom, preventing more victims, and leveraging data and technology to pursue traffickers wherever they operate. Polaris is headquartered in Washington, D.C., operates on an $11.1 million budget in 2018, and has approximately 100 staff members.

Polaris is a leading non-governmental organization combating human trafficking and modern-day slavery, with programs operating at the international, national, and local levels through our headquarters office in Washington, D.C. Founded in 2002, Polaris is currently in a period of rapid growth in order to achieve a bold vision for an increased global presence and the introduction of new programs aimed at strategic interventions to disrupt human trafficking where it is occurring and restoring freedom to survivors. More details about our programs and history can be found on our web site at


About Opportunity

The Development Operations Manager will play a key role to build out, support and refine systems, processes and tools used by the Development team. In this role, the Development Operations Manager is responsible for the day to day and long term operation, maintenance, and integrity of data and information in a Salesforce environment. These include constituent and gift processing, reporting/analysis, segmentation, training, prospect research and relationship management.

The Development Operations Manager will lead efforts to ensure gift revenues are recorded and reconciled, as well as ensuring that Salesforce data integrates with Engaging Networks and other systems. In doing so, this individual will collaborate frequently with IT colleagues to ensure strategy and implementation are aligned. This position reports to the Chief Development Officer.


  • Create systems that govern internal development operations including prospect research, progress to goal tracking, historical fundraising data, and fill data requests as needed
  • Ensure execution of basic database administration tasks including: creating and updating records within Salesforce and running quality control reports to ensure data accuracy and integrity within the Salesforce system
  • Perform regular data integrity auditing and analysis, make recommendations for and undertaking data clean-up projects as appropriate
  • Create and execute routine and campaigned based queries and reports
  • Develop a performance dashboard for the Development team and individual revenue streams
  • Provide training support and consultation to Development staff in Salesforce, Engaging Networks, Lexis Nexus and other systems
  • Manage and complete prospect research requests by preparing detailed briefings in advance of calls, meetings or events
  • Mentor and supervise the Development Associate
  • Identify and proactively address operational challenges
  • Provide project management support for the Development team
  • Commitment to the National Human Trafficking Hotline mission and Polaris values;
  • Other duties as assigned by supervisor.

This job description provides a summary of the major duties and responsibilities performed by individuals in this position. Incumbents may be asked to perform other tasks not specifically written in this job

Required Qualifications:

·        Bachelor's Degree or equivalent combination of education and/or experience;

·        Three to five years of professional work experience in a development setting effectively managing a relational database management;

·        Detail-oriented, with strong organizational, analytical, and planning skills;

·        Aptitude for the management and effective use of information systems;

·        Excellent time management skills and computer proficiency in Microsoft Word, Excel, and Outlook;

·        Sound judgment relating to confidential projects, donor and/or prospect matters, including effective communication regarding such matters to the appropriate individuals;

·        Excellent organizational and customer service skills;

·        Experience in a supervisory role.

Preferred Qualifications:

·        Experience using Salesforce and Engaging Network software;

·        Knowledge of fundraising principles and practices;

·        Commitment to and interest in social justice and human rights; specific interest in human trafficking.


·        Internal: Ability to communicate with supervisor, Development peers and IT colleagues

·        External: N/A

Working Conditions:

·        Typical office setting

Physical Requirements:

·        Prolonged sitting, chiefly at a computer terminal

·        Occasional bending, stooping and stretching

·        Requires eye-hand coordination and manual dexterity sufficient to operate a computer, telephone, calculator, and other office equipment

·        Requires normal range of hearing and eyesight to record, prepare, and communicate in writing, in person and by phone

·        Requires occasional lifting up to 25 pounds

Values Statement

The work of Polaris is grounded in a set of values and organizational beliefs that provide a common starting point for all of our activities. At Polaris, we look for talented individuals who are passionate about combating all forms of human trafficking and who will strive to embody and model these values within the Polaris community and in the anti-trafficking field. Please take a moment to make yourself familiar with these values and our mission statement before submitting your application. You can find a full description of our values here.

Professional Level


Minimum Education Required

4-year degree