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PT Membership Assistant

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Published 23 days ago

As part of the Visitor and Member Experience team, Membership Assistants (MAs) serve as the first point of contact for Whitney members and visitors by phone, by email, and in-person. MAs work in the Museum lobby as well as the Whitney information office to respond to the needs of members and visitors with a positive attitude. They promote the Whitney’s broad program with a special focus on generating revenue through membership sales. They are tasked with creating a warm, engaging environment that supports audience development and audience experience with the objective of helping the department grow revenue opportunities and reach revenue goals.


The Visitor and Member Experience team is comprised of attentive, empathetic, and enthusiastic individuals, eager and committed to promoting the Whitney membership program, as well as the services and collection of the Whitney. This customer-facing role requires a professional, flexible, and positive demeanor necessary for the Whitney’s diverse community of members and visitors.


Post-Covid operations are uncertain. Employment will be temporary for a period of up to 6 months and then further reviewed. The part time schedule is:: 3-4 days per week (up to 27 hours per week).  Weekends, holidays, and evening hours required


Your Safety

At the Whitney, the safety and security of our staff and visitors is our top priority. Our operational plans are in line with CDC and state guidance on reducing transmission of Covid-19, and are reviewed on an on-going basis with an outside medical expert. Public-facing staff are issued PPE daily. 


Responsibilities 

  • Serve as the first point of contact for Museum members and visitors in the Whitney information office and in the museum lobby
  • Provide excellent customer service to members, prospects, and visitors by adhering to the guidelines provided in the Visitor Experience Principles
  • Act as an Ambassador for the Museum by promoting offerings like the Whitney Shop, Whitney Membership, and the overall exhibition program
  • Enhance member and visitor experience through superior customer service
  • Meet sales goals by acquiring new members
  • Efficiently resolve customer service requests
  • Utilize accesso–Siriusware (Point-of-Sales ticketing system), Slack (internal communication platform), and Zendesk (cloud-based customer support software)
  • Adhere to all cash handling, ticketing, and database protocols
  • Assist during membership events


Requirements

  • Minimum 1 year public facing customer service experience
  • Friendly, outgoing, and professional attitude
  • Interest in public facing customer service interactions
  • Ability to develop customer relations
  • Strong sales experience and cash handling skills
  • Excellent communication and listening skills
  • Works well under pressure in a fast-paced environment
  • Previous POS and/or constituent database experience preferred
  • Ability to stand for extended periods of time
  • Must be able to work weekends, holidays, early and evening hours
  • Interest in arts and cultural institutions is a plus
  • Bi-lingual a plus


About the Whitney

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.


EEO Statement

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

As part of the Visitor and Member Experience team, Membership Assistants (MAs) serve as the first point of contact for Whitney members and visitors by phone, by email, and in-person. MAs work in the Museum lobby as well as the Whitney information…

Details at a Glance

  • Time Commitment
    Part Time Schedule

Location

On-site
99 Gansevoort Street, New York, NY 10014, United States

How to Apply

Please apply via the Museum's website

https://whitney.org/about/job-postings

Please apply via the Museum's website

https://whitney.org/about/job-postings

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