Bilingual Linkage to Care Coordinator

Job Type

Full Time




75 Amory Street
United States



The Bilingual Linkage to Care Coordinator is responsible for assisting with the implementation of the HIV prevention and screening programs of Fenway Health (“Fenway”) that are primarily directed to gay, bisexual and other men who have sex with men and transgender persons. The coordinator works to identify individuals who are newly diagnosed with HIV and previously diagnosed individuals that are out of care for HIV treatment or are in need of support services. The coordinator assures that clients are linked to quality health care, prevention, and essential support services. The Linkage to Care Coordinator is pro-active in designing and implementing community outreach as well as clinical in-reach initiatives to find and assist HIV-positive clients in need of services.


1. Provide program coordination and support to the HIV/AIDS Prevention Programs of Fenway Health in the implementation of grant funded Linkage to Care Services

  • Collaborate with Fenway Medical and Behavioral Health departments and partner service providers to provide quality care and seamless continuum of services for newly diagnosed HIV positive individuals in both English and Spanish
  • Collaborate with the Fenway Medical and Behavioral Health departments and partner service providers to design and implement systems for retaining HIV positive patients in care
  • Build cooperative referral relationships and maintain regular communication with area agencies and organizations that serve our target population
  • Promote the health care, case management and linkage to care services of Fenway Health and AIDS Action Committee through formal/informal presentations within the community
  • Design and participate with the Prevention Team in community outreach activities including; educational campaigns, social marketing and service promotion, event and venue-based testing, outreach and condom distribution, community forums and support group programs, in order to identify HIV+ and high risk negative MSM and transgender individuals in need of services
  • Participate in agency and program improvement initiatives

2. Provide direct services to HIV positive clients:

  • Conduct assessments, service planning, case coordination, crisis intervention, and follow-up services for those newly diagnosed as HIV-positive through Fenway Health and our partner organizations
  • Work collaboratively with financial assistance coordinators at Fenway Health and drug assistance program staff at outside organizations to assist HIV+ clients with accessing financial assistance for core medical and supportive services
  • Educate clients with HIV about the importance of accessing care and identify potential barriers and address any immediate needs to help facilitate seamless linkage to engagement in care
  • Provide extended or multi-session counseling sessions for HIV-positive clients to assist them with engagement in care and medication adherence, though the use of evidence-based interventions

3. Administrative Duties:

  • Participate in Quality Improvement and Quality Control processes and activities
  • Attend meetings, trainings, and individual administrative and clinical supervision as required
  • Collaborate with internal and external colleagues performing related work

4. Other duties as assigned.


  • Minimum three years work experience in HIV prevention, education, or counseling and testing; or a Bachelor’s degree and two years of work experience in HIV prevention, education, or counseling and testing
  • Strong understanding of and interest in HIV and Public Health
  • Demonstrated experience working in health care environment with an interdisciplinary team
  • Case management experience and knowledge of community resources preferred
  • Phlebotomy certification/experience or a willingness to be trained in phlebotomy
  • Strong interpersonal communication skills
  • Strong ability to manage clinically and emotionally challenging situations with utmost professionalism, care and discretion
  • Ability to provide precise, well-written documentation
  • Demonstrated computer skills (Microsoft Outlook, Word, PowerPoint, and Excel)
  • Ability to handle multiple tasks and prioritize assigned duties
  • Ability to work independently and in small groups
  • Experience working in an ethnically, culturally, and racially diverse environments preferred
  • Ability to meet deadlines and work within a team-based environment
  • Willingness to travel to various venues and neighborhoods around Boston and to work flexible days and hours, including evenings and weekends, to accommodate needs of the project.


Our comprehensive benefits package helps to reduce out-of-pocket costs for employees and supports a better work-life balance. Highlighted benefits include generous contributions towards medical and dental insurance, tuition reimbursement, matching retirement contributions, nearly 8 weeks of paid time off per year, and employee discounts at Fenway Health and with local community partners.

Level of Language Proficiency

English and Spanish fluency required.

Professional Level


Minimum Education Required


How To Apply

Please complete the ONLINE APPLICATION. You will be asked to submit a resume and cover letter.