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Community Support Assistant - part time - bilingual

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Published 22 days ago

The Community Support Assistant is responsible for the front-desk customer service experience at the Animal Welfare League of Arlington. This is a part time position working between 20-29 hours per week with occasional weekend, holiday and evening shifts. The Community Support Assistant is a resource at the front-desk providing assistance and information regarding owner surrenders, return to owners, wildlife issues, and questions from the public. English/Spanish required. This position is based in Arlington, Virginia.

About the Animal Welfare League of Arlington

Since 1944, the Animal Welfare League of Arlington has been committed to improving the lives of animals. The League provides temporary care and refuge for homeless and suffering animals, places animals in loving responsible homes, provides animal control services to Arlington County, and offers a wealth of animal welfare programs and community services. The Animal Welfare League of Arlington is a nonprofit 501(c)(3) organization dedicated to creating a world where all companion animals find compassionate and permanent homes. For more information, please visit www.awla.org.

Reporting Relationships

This position reports directly to the Director of Community Support. The Community Support Assistant will also work closely with all AWLA staff members, volunteers, and the general public on a regular basis.

RESPONSIBILITIES

  • Ability to carry out several tasks at the same time; answer phones, transfer calls and return messages
  • Provide information to clients on animal guardianship, animal care and local ordinances
  • Reply to customer inquiries in a courteous, efficient and professional manner providing a high level of personalized customer service
  • Provide rehoming resources for pets and information about public assistance programs
  • Create receipts and process payments accurately, following departmental protocols 
  • Additional duties as considered necessary and assigned

Required Qualifications

  • High School Diploma or equivalent
  • English/Spanish language ability
  • Experience in customer/client focused professional environment
  • Excellent communication and customer service skills; professional telephone etiquette
  • Ability to learn and effectively communicate behavioral and medical information about animals
  • Ability to work effectively and cohesively with all AWLA departments
  • Skill to successfully connect clients with AWLA resources
  • Provide high quality customer service; work to create a positive experience for all visitors coming to the shelter
  • Function comfortably in a fast-paced environment
  • Maintain a clean, organized work space. This may include filing paperwork, sorting donations, and light daily cleaning
  • Knowledge of computers and relevant software applications such as G-Suite, Microsoft Excel, etc.
  • Knowledge and understanding of AWLA’s policies/information for companion animals and ability to communicate those to the public
  • Ability to remain calm and composed in sensitive and emotional situations and show compassion in difficult situations
  • Excellent interpersonal and written communication skills
  • Demonstrated organizational skills
  • Ability to utilize effective problem solving/decision making skills
  • Flexible schedule with availability to work weekends, evenings, holidays and overtime if needed

Desired Qualifications (helpful but not required)

  • Experience in the field of animal care, animal welfare or customer service such as retail
  • Experience with “hands on” nonprofits
  • Experience working with PetPoint

Personal Characteristics

  • Passion for the mission of Animal Welfare League of Arlington
  • Ability to think analytically and problem-solve
  • Willingness to ask questions and work collaboratively
  • Energetic, hard-working, team player
  • Highly organized, and detail-oriented self-starter
  • Positive, enthusiastic, and professional image in representing AWLA, both internally and externally
  • Discretion with confidential information

Typical Physical & Mental Demands

Requires frequent bending, reaching, stooping, kneeling, walking/standing, extended periods of sitting, eye-hand coordination and manual dexterity sufficient to operate a keyboard, laptop, telephone, photocopier, calculator and other equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions, and various weather conditions. May assist in animal restraint and deal with distressed animals, and could be subject to bites and scratches. May be required to lift heavy items or animals (possibly up to 50 lbs) and be physically active. Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and animals. Also requires flexibility and adaptability to work with frequent interruptions.

Must be comfortable around dogs, cats, small companion animals and all wildlife.

This position is required to receive rabies prophylaxis vaccine, hepatitis-B, and tetanus vaccinations.

Compensation

This is a part time, nonexempt, 20-29 hour per week position with medical dental and vision benefits available for purchase at a discount rate and pro-rated vacation and sick time. Hours of work are morning 9AM – 2PM or afternoon 2PM -7PM. Applicants will also be considered for 2-3 full day shifts (9AM – 7PM). Salary is within the AAWA median range for this position between $14.25 - $15.25 per hour.

The Community Support Assistant is responsible for the front-desk customer service experience at the Animal Welfare League of Arlington. This is a part time position working between 20-29 hours per week with occasional weekend, holiday…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Education
    High School Diploma Required
  • Professional Level
    Entry level

Salary

Range of $14.25 - $15.25 per hour

Benefits

Medical, dental and vision benefits available for purchase at a discount rate and pro-rated vacation and sick time.

Medical, dental and vision benefits available for purchase at a discount rate and pro-rated vacation and sick time.

Level of Language Proficiency

Bi-lingual English/ Spanish required

Bi-lingual English/ Spanish required

Location

On-site
2650 S Arlington Mill Dr, Arlington, VA 22206, USA

How to Apply

To Apply

Please submit the following application materials to Claudia West at jobs@awla.org with Community Support Assistant in the subject line:

  1. A thoughtful cover letter describing your interest in the position and why your experience/qualifications make you the best fit for the position
  2. Your cover letter should include why a part time customer service position is of interest to you and which shift is of most interest to you (morning, afternoon, or full-day)

Animal Welfare League of Arlington is an Equal Opportunity Employer, with a commitment to diversity in the workplace.

Applications will be considered on a rolling basis. Position will remain posted until filled. No phone inquiries, please.

To Apply

Please submit the following application materials to Claudia West at jobs@awla.org with Community Support Assistant in the subject line:

  1. A thoughtful cover letter…

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