As a key member of the leadership team, the Director of Community Engagement develops and manages the implementation of strategies, projects and programs, as well as related marketing/communication initiatives, designed to engage and grow our diverse communities. The Director is specifically responsible for the Visitor Services, Settlement, and Special Projects/Programs area and is charged with maintaining high standards of excellence to ensure a dynamic and enriching experience for all our communities. Accomplishes objectives independently, through subordinate managers and staff as well as external consultants.
Essential Job Functions*:
- Oversee the Visitor Services function and team. Develop and update relevant policies, guidelines and standards. Ensure the visitor experience is positive, consistent and in accordance with these standards.
- Oversee the Settlement function and team. Develop and update relevant policies, guidelines and standards. Ensure the experience of Settlement program participants is positive, consistent and in accordance with these standards.
- Manage human resources in assigned areas, using Human Resources or Executive Director, when necessary.
- Provide oversight and direction to team members. Manage staff performance using a process that includes goal setting, feedback, and performance development planning. Coach, mentor, and develop staff. Provide effective performance feedback through employee recognition, rewards, and disciplinary action when needed.
- Ensure appropriate quality and level of staffing exists throughout the year. Oversee employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
- Communicate organizational information in a clear, transparent and timely manner through department meetings, one-on-one meetings, electronic, written and regular interpersonal communication.
- Plan, manage and implement special projects and initiatives including, but not limited to, interpretive, educational programming, exhibitions, lecture series, special meetings, curatorial, etc. Engages cross-functional teams, involving key staff across the organization, volunteers and other external stakeholders, as appropriate, on single, discrete projects or annual, recurring projects.
- Develops work plans for assigned areas and projects, taking into account all aspects of the annual or project lifecycle, including the establishment of objectives, scope, staffing, scheduling, audience engagement, marketing, budgeting, funding/financing, etc.
- Plan and implement all marketing, communications and public relations activities for the organization, working in conjunction with other departments as needed.
- Develops and recommends Community Engagement budgets for approval. Controls approved budget.
- Represents the organization in a variety of capacities including speaking engagements, workshops, receptions, written presentations and correspondence in order to promote special projects, programs and initiatives.
- Serve as staff lead and liaison for the board’s Community Engagement committee
- Writes grants and/or participates in the grant writing process to fund special projects and community engagement programs.
- Performs additional related duties as requested.
Preparation, Knowledge, Skills and Abilities:
- Bachelor’s degree in business, history, museum studies or related field from an accredited university or equivalent combination of education and work experience.
- Minimum 8 years related experience required, preferably in a museum or similar setting. Prior staff and budget management required.
- Knowledge of the local community and possession of strong relationships with community, business, museum, tourism, academic leaders and residents.
- Excellent interpersonal skills.
- Excellent oral and strong written communication skills.
- Excellent organizational skills.
- Proficient in word processing, spreadsheet and electronic mail applications.
- Ability to simultaneously manage multiple projects with competing deadlines.
- Ability to deal effectively and courteously with the public and other staff members.
- Ability to work well on cross-functional teams.
- Direct supervision of Visitor Services Manager, Settlement Programs Manager and Marketing Associate. Manage Visitor Services and Settlement Programs staff indirectly, through subordinate managers.
- Leads cross-departmental work teams.
Working Conditions/Physical Demands:
- May need to kneel, bend, crouch, reach or stretch to perform daily tasks.
- May need to occasionally lift and carry moderate weight items weighing up to 25 pounds.
- Will be required to work nights, weekends and overtime periodically and especially during October.