The Director of Property Management brings servant leadership and housing best practices to Catholic Housing Services of Western Washington’s (CHS) affordable housing programs, creating safe and supportive homes for 5,000 residents in over 60 properties, all of whom live with poverty and many with disabilities and histories of trauma. We seek an individual who is professional in their capabilities for personnel, resident and property management, and is committed to working for social justice and healing through housing.
The Director of Property Management is part of CHS agency leadership and reports to the CHS Agency Director. The Director PM oversees and directs property management activities and collaborates with other agency leaders to supervise operations, and create policies and procedures that further CHS’ belief in every person having the right to a safe, affordable place to call home.
The Director supervises a team of four Regional Directors, each responsible for their own portfolios established based on population housed (i.e. seniors, single adults, families) and geography. Policies and procedures include but are not limited to establishing appropriate rent levels and collection procedures, management of operational expenses, maintenance of the physical assets, staff development and retention, and sound budgeting practices. The Director works to ensure each community is operating in accordance with their annual property plans and that there is consistency in staff onboarding, and training throughout the housing portfolio.
This position works closely with Catholic Community Services through a robust housing and service model to deliver housing stability to our most vulnerable residents living in our Supportive Housing portfolio. This position is a member of the leadership team at CHS, which uses a shared leadership model to maximize both resident experience, and staff development and training. The Director is a standing member on several governing workgroups at CHS. The Director may participate in advocacy activities and represent the agency to government and community organizations that work to serve the poor and vulnerable.
This is a full time, exempt position and includes a benefits package (medical, dental, vision, long term disability, and pension) and generous paid time off. It is an in-person position, located in our main office in Seattle’s Central District.
LEADERSHIP AND MANAGEMENT
· Participate as an active and contributing member of the CHS Cabinet and other sub-groups as appropriate.
· Maintain a constructive and highly interactive relationship with other departments to maximize portfolio performance and housing success.
· Assist in the establishment and implementation of organizational goals, strategies, and objectives to ensure efficient operations.
· Maintain a Housing Operations Manual that establishes standardized policies and procedures and best practices applicable to each project and the organization as a whole.
· Directly supervise and works closely with Regional Directors of Property Operations and maintenance staff, providing guidance and motivation to meet goals and outcomes established in annual performance plans and hitting targeted budgets and key performance indicators.
· Participate in the recruitment, selection and evaluation of department staff.
· Develop a workplace which values and supports a culturally and ethnically diverse work environment. Support anti-racism in our work.
· Assist in the development of annual property plans with the Director of Asset Management.
· Through periodic property visits, inspections and supervisory meetings, assess and communicate performance against annual performance plan goals.
· Analyze monthly performance and budget projections and compare to annual performance plans and budget, adjusting strategies accordingly.
· Support and assists Regional and Division Directors and building managers in negotiating significant leases, major services contracts and solving property operational issues.
· Creates and implement effective maintenance programs which include preventive maintenance, service request procedures, utility and energy consumption, maintaining curb appeal and completing capital repairs.
· Review and plan long-term maintenance programs for each property including building systems and other components, building envelope, etc. in conjunction with Director of Asset Management.
· Ensure each program is conducting apartment and building inspections as required by funders annually and on an as-needed basis.
· Ensure all property management offices are properly staffed and operated effectively and efficiently in accordance with CHS standards.
· Monitor property operations through the use of property management and asset management software ensuring maximum use of these resources by Regional and Division Directors and building managers.
· Maintain awareness of all material property management issues.
· Conduct regular check-ins on required staff training in CHS’ Silver Star Academy and other relevant trainings that may be required.
· Assure annual budgets are prepared in a timely manner for each property with input from Regional Directors, Property Managers, and the Director of Asset
Management, for review by the Director of Finance and Director of Agency Operations.
· Work closely with the Director of Asset Management and Director of Finance to evaluate financial performance against benchmarks established by investors, lenders and the building’s operating pro forma.
· Create and implement policies and procedures focusing on best practices for rent collection, setting rental rates, ancillary income, vacancy loss, loss to lease management, and eviction prevention to maximize income while supporting resident retention and success.
· Support Regional and Division Directors and property managers in their efforts to manage operating expenses and major delinquencies.
· Work closely with the CHS accounting department to ensure all reporting is done on a timely basis.
SUPPORTIVE SERVICES AND RESIDENT RELATIONS
· Maintain and implement eviction prevention strategies in collaboration with service partners that support housing retention for vulnerable residents.
· Demonstrate sound judgment and leadership when responding to significant and challenging incidents that may occur in the portfolio.
· Mediate landlord/tenant disputes by responding promptly to inquiries and seeking resolution at the lowest level of concern.
· Coordinate and implement annual tenant surveys and evaluates key results.
INTRAGENCY COMMUNICATIONS AND COMMUNITY INVOLVEMENT
· Collaborate with relevant departments including Asset Management, Quality Management, Accounting, the Community Development Center, and Catholic Community Services to deliver high quality housing and resident satisfaction that upholds organizational goals for each project.
· Regularly communicate and cooperate with Asset Management staff on all property management reporting and regulatory issues.
· Prepare and present department reports relating to project performance, goals, standards, benchmarks, etc.
· Maintain good relationships with community partners.
· Sit on various committees pertinent to department and organizational goals and standards.
· Continually enhance industry knowledge and expertise through real estate and property management publications, reports and seminars.
· Attend industry association meetings, trainings, etc.
· Maintain relevant certifications and licenses.
· Stay abreast of property management and other real estate related industry standards, legislation impacting department, and industry practices, policies and procedures.
· Bachelor’s Degree in business, real estate development, or related field, with sufficient experience to provide strong leadership in property management practices and techniques.
· Strong knowledge of property management and landlord/tenant practices, laws, rules and regulations.
· Ability to analyze, evaluate and act on issues and problems, reach sound conclusions and take appropriate action.
· Possess excellent verbal, written and interpersonal communication skills.
· Strong computer skills including word processing and spreadsheet applications and experience using property management software.
· Strong supervisory skills: hiring, coaching, training, evaluating, and taking action to improve performance.
· Experience working with racially, ethnically and economically diverse people.
· Possess a current driver’s license, auto insurance, and access to reliable transportation to be able to visit sites regularly and in case of emergencies.
· Ability to work within the mission, goals and objectives of Catholic Community Services and Catholic Housing Services.
· Minimum of 8 years or equivalent level experience managing a property management department or division is strongly preferred.
· CPM and Washington State Real Estate Broker license is preferred, or be willing and able to pursue such credentials.
The Director of Property Management brings servant leadership and housing best practices to Catholic Housing Services of Western Washington’s (CHS) affordable housing programs, creating safe and supportive homes for 5,000…