Fractured Atlas is seeking a full‐time Program Associate for our expanding team. We have nearly 75,000 artists in our membership nationwide who come to us daily for guidance, assistance and support. This position will provide administrative support for all of our programs and services and for the organization overall. It is an entry-level position and involves a great deal of customer service.
The successful candidate will be incredibly personable, have a cheerful disposition, a sense of humor, possess an incredible amount of patience (particularly as it relates to explaining the same information multiple times), and be able to operate and respond in a fast-paced environment while remaining calm and collected. Candidates with a work history that includes retail or service positions where they provided stellar service in high‐pressure, high‐volume environments will likely excel.
The successful candidate will be someone who thrives in Fractured Atlasʹs ʺwork hard, live wellʺ environment. Our organizational culture embraces people who:
- Seek out challenging problems and relish opportunities to venture into unexplored territory.
- Are entrepreneurial and comfortable with high‐risk, high‐impact efforts.
- Are agile, creative problem solvers with an unsentimental focus on concrete results.
- Invest their time in quality work and giving others their respect and support.
Additionally, at Fractured Atlas, we are committed to anti-racism, anti-oppression principles in all areas of our internal and external work. This commitment is grounded in our belief that change is possible, and that our work, and that of the artistic community more broadly, will grow stronger as oppression is eliminated. Learn more about what it’s like to work at Fractured Atlas by visiting work.fracturedatlas.org.
MAJOR DUTIES & RESPONSIBILITIES
- Customer service for all programs:
- Educating members with general information about all programs;
- Onboarding new users and demonstrating how to access our software tools;
- Handling membership inquiries;
- Approving event listings on community calendar;
- Processing member applications to Materials for the Arts and Costume Collection;
- Helping members troubleshoot login and other basic software access issues;
- Reviewing Visa applications and creating Consultation Letters.
- Accounting‐related tasks for our members and programs:
- Responding to chargebacks;
- Inputting members’ electronic fund transfer (EFT) information;
- Processing donation checks and other forms of payment;
- Answering member questions related to fund release requests, insurance billing, and related tax concerns.
- Other duties as assigned to support the team and our members.
- Interest in the arts. It’s important to be able to relate to the needs and experiences of our members;
- You must be comfortable on the phone, corresponding by email, all while working in a fast‐paced environment with an ability to adapt to frequent, rapid changes;
- The successful candidate will be good at and enjoy: Helping people, Using and exploring new technologies, Being self‐motivated, Creative problem solving, Communicating simply, elegantly, and effectively; Listening actively, Staying calm under pressure, Minding the details, Working quickly and juggling changing priorities, and Knowing when to take initiative and when to take direction;
- Experience with web‐based software a plus;
- Experience with sophisticated information technology systems and arts administration is also a plus.
Benefits include dental and medical insurance, flexible savings account, employer‐contributed 401K plan, commuter benefits, professional development allowance, ticket allowance, paid vacation and sick days, paid family leave, remote work arrangements, and a casual but hard‐working, friendly and supportive work environment.
Minimum Education Required
How To Apply
To be considered for the position, please use our application portal to upload all the items below in one PDF-formatted file with your name as the filename. (Please address materials to Pallavi Sharma, Chief Program Officer.)
- A substantive and original cover letter including your interest in the position and Fractured Atlas, the date you are available to start, and why we can't live without you.
- A list of (3) professional references complete with phone number, email address, and explanation of the relationship. (References will not be contacted without your prior consent.)
- A résumé no longer than (2) pages outlining your educational and professional experience.
- The following writing prompt, no longer than (1) page: Please describe a situation where you used the skills listed in the qualifications section above to solve a difficult or complex situation.
Incomplete submissions— including those failing to follow directions—will not be considered, nor will submissions sent via postal mail or fax. No calls please.
Fractured Atlas is an equal opportunity employer that values diversity, equity, and inclusion. (Read more about our Anti-Racism and Anti-Oppression commitment.) We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.