Community Program Manager

Hartford NEXT, Inc. (HNXT), the coalition of Hartford's 13 Neighborhood Revitalization Zones and the City of Hartford representing the collective voice of Hartford residents and stakeholders working to strengthen and grow our community, is hiring a Community Program Manager.

Position Overview

The highly motivated and collaborative Community Program Manager (CPM) will support Hartford's community training and workforce development initiatives by providing excellent program coordination and administrative support. This newly created and essential part-time role is designed to support HNXT’s leaders in effectively and successfully managing and delivering various community programs. Accordingly, the Community Program Manager will execute operational and administrative tasks associated with program management, including, but not limited to: participant recruitment and registration; training delivery coordination; information and data entry; and development of key relationships with Neighborhood Revitalization Zones (NRZs), local businesses, service providers and government agencies.

Position Description

As this is a new, part-time position, the Community Program Manager will have the opportunity to creatively contribute to program direction and growth. This grant funded position has the opportunity for an extended contract in subsequent years based on results. This position will report to the Executive Director and the Board of Directors.

The Community Program Manager will demonstrate professional capacity within training, education and/or workforce development, experience and knowledge of the Hartford area, as well as managerial, communication and collaboration skills necessary to execute associated managerial, operational and administrative tasks required to enable effective execution and attainment of defined objectives.

Responsibilities

Neighborhood Training Institute Program Coordination and Management (75%)

• Serve as key contact for stakeholders;
• Organize, execute and supervise all program delivery logistics;
• Develop and manage budgets;
• Manage development of training curriculum designed for multiple E-learning formats and coordinate the delivery of programs in a virtual environment;
• Coordinate screenings and hiring of consultants/independent contractors;
• Compile and maintain applicant documents;
• Develop and maintain a database of participants in training and workforce development programs;
• Achieve quarterly programming, enrollment, evaluation and placement targets.

Partnership-Building (10%)

Establish and maintain effective working relationships with the public, Neighborhood Revitalization Zones, community stakeholders, aligned organizations, educational resources, and Hartford NEXT, Inc. committees and work groups in support of community and community economic development efforts in Hartford.

Community Outreach and Education (10%)

• Organize, plan and execute outreach events as necessary for various assigned projects;
• Communicate and promote the value of Hartford NEXT, Inc. community programs by creating, maintaining and disseminating effective and compelling marketing materials and success stories in concert with the HNXT Executive Director and the Communications and Marketing C committee;
• Serve as an effective brand representative for HNXT.

Evaluation (5%)

• Conduct and collate participant survey results and generate reports;
• Evaluate outcomes of defined program goals, deliverables and deadlines and overarching HNXT organizational priorities;
• Recommend and implement future program operational changes and/or enhancements.

Perform other duties as assigned.

Job Requirements & Experience Preferences

• Minimum 2 - 3 years experience in education or training program delivery, hiring and people management, and program/contract management;
• Minimum 2 - 3 years experience in project delivery and workforce development;
• Bachelor's degree in Education, Human Resources or related area preferred, but relevant work experience will be considered;
• Excellent project management skills, including goal setting, prioritization and meeting deadlines;
• Experience in customer service and/or community organizing desired;
• Understanding of community and community economic development systems and the local workforce is a plus;
• Competency with online meeting and presentation tools such as WebEx, ZOOM, GoTo Meeting, etc;
• Ability to work independently and take initiative with minimal supervision and to collaborate with internal and external partners and stakeholders;
• Ability to engage effectively with diverse groups;
• High level of professionalism with sound judgement and integrity, and a solution-oriented mindset;
• Excellent financial, organizational, interpersonal, and written and verbal communication and presentation skills;
• Demonstrated ability to apply standard business software such as Microsoft Office Suite, Project Management software and Google to maintain accurate records and reports;
• Experience with database platforms, data management and analysis, and reporting;
• Experience in using or ability to learn to use a client relationship management database;
• Bilingual (English/Spanish) is a plus.

In compliance with federal law, all individuals hired will be required to verify identity and eligibility to work in the U.S.