Director of Career Readiness (Bay Area, CA)

Job Type

Full Time


Details: $94114 - $95114 per year



Application Deadline



San Francisco
United States


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Title: Director of Career Readiness (Bay Area, CA)
Office: Bay Area, CA
Location: San Francisco or San Jose
Career Stage: Director
FLSA Status: Exempt
Job Type: Regular Full-Time


Reporting to the Executive Director, the Director of Career Readiness (Bay Area, CA) leads the site's efforts to provide high quality training, support, assessment and placement of young adults in internships and mission-driven employment opportunities. The Director is a key member of the Program team, as well as a critical partner to Corporate Engagement teammates. The Director of Career Readiness (Bay Area, CA) serves as the market-leader of the Internship Services (IS) and Employment Placement (EP) functions and manages a team of cross-channel (CORE and PTC) staff across multiple locations.

As the leader of the IS team, you will manage the leader of a team of staff that supports a portfolio of interns and supervisors throughout the internship phase, including monitoring intern performance via bi-weekly communication with interns and supervisors, coordinating service recovery across internal and external stakeholders, and facilitating cyclical programmatic processes. You may also maintain a portfolio of strategic partnerships and/or pilot initiatives. In many ways, you serve as the "in-house expert" on the ingredients required for a successful internship experience and the "command center" that ensures other functions are playing their roles accordingly.

In addition, as the leader of the EP team you will set strategy for overall account management in the efforts to support hiring of alumni, while also preparing and coaching alumni through the job search and interview process. You will oversee the collaboration between key stakeholders on the Corporate Engagement team to ensure alignment in filling job opportunities with and for Year Up alumni, and will lead a team accountable to building and stewarding relationships with local hiring managers and staffing agencies.

To be successful in this role, you will be adept at setting strategy and team management, and ensuring that the work of the IS and EP teams, as well as the program and CE teams is aligned and all supports the goal of placing Year Up alumni in career related opportunities. Given this role, you must be adept at communicating with and guiding a variety of audiences. As an ideal candidate, you exude a spirit of customer service, demonstrate superb organizational skills, and take pride in your ability to bring clarity to ambiguous or complex situations. We are looking for a proactive self-starter who enjoys working in a fast-paced environment and is energized by the opportunity to ensure our young adults exceed the expectations of the nation's top employers.

In keeping with Year Up's values, the Director of Career Readiness (Bay Area, CA) will also have the opportunity to interact with students as a coach, group facilitator, and advocate, participating in building a positive educational environment.

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.


Internship Preparation & Management

  • Direct the planning of the bi-annual internship matching process and as necessary, align program and Corporate Engagement colleagues in gathering key information required for the process
  • Oversee internship on-boarding activities including necessary background checks, drug screens, and applications as well as coordinating the collection of internship information and manager orientation
  • In partnership with Corporate Engagement colleagues, ensure a clear supervisor engagement plan for each account before the start of internship to ensure roles are clear
  • Proactively ensure bi-weekly contact with interns and supervisors to monitor performance and satisfaction via phone, email, or in-person meeting; provide coaching where appropriate
  • Act as an escalation point to support and resolve "tier 2" and "tier 3" issues and coordinate response to more significant issues
  • Work in partnership with your team to drive the development of performance improvement (EPIC) plans for interns, gathering feedback from interns and managers, and communicating closely with Corporate Engagement team
  • When employers intend to make an employment offer to an intern, ensure a systemized approach to account-specific conversion processes and drive work with partner HR or staffing agencies to ensure interns complete paperwork/process as needed
  • Ensure close communication with Employment Placement colleagues to ensure interns are factoring conversion opportunities into their overall job search

Job Procurement & Placement

  • Set vision and strategy for the Employment Placement team to secure and fill job requisition goals annually to be filled by Year Up graduates to meet organizational positive outcomes goals
  • Lead the creation and implementation of an annual plan to secure job opportunities for alumni
  • Craft a strategy to promote Year Up graduates to hiring companies (contract and permanent)
  • Set the strategy to grow and cultivate key accounts by evaluating fit and success of current and past employees, always working towards a mutually beneficial long-term partnership
  • Ensure team is prepared to deliver the Year Up value proposition to local employers through in person and phone-based sales presentations
  • Oversee the process of identifying potential Year Up interns/alumni for specific job opportunities
  • Ensure the follow-up with candidates and hiring companies through regular check-ins and account management
  • Ensure regular check-ins with partners to address partner concerns and gather feedback on alumni hire performance
  • Oversee the relationship with YUPRO to increase their staffing contracts through partner introductions

Team Leadership and People Development

  • Manage/Co-Manage the local Internship Services and Employment Placement team, focusing on effective training and onboarding and fostering staff professional development
  • Ensure every team member is receiving coaching and development according to Year Up's Leadership Behaviors
  • Collaborate with team leads across departments and locations to ensure programmatic outcomes

Site Team/Learning Community Member

  • Serve as a coach/mentor for a small number of current students
  • Join and sometimes facilitate weekly group sessions with students
  • Participate in staff meetings and trainings


  • Experience in a corporate or business setting
  • 6-7 years direct management experience
  • Proven ability to make strategic decisions, track multiple data points, and strengthen processes
  • Experience in developing and maintaining relationships; a consummate networker who is able to move comfortably and credibly in the corporate community
  • Demonstrated knowledge managing a CRM; experience strongly preferred
  • Stellar customer service skills with solid follow up and follow through practices
  • Documented strengths in meaningful relationship building, management and growth
  • Strong organizational and time management skills with exceptional attention to detail
  • Excellent interpersonal, oral and written communication skills
  • A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at a time
  • Comfortable with ambiguity, and proactive in taking the lead when opportunities arise
  • Ability to plan, introduce and lead a process that enables high quality growth
  • Ability to lead, willingness to be led, and comfortable with situational leadership
  • Proficiency with Microsoft Office applications especially Word, Excel, Outlook and PowerPoint, and development databases required
  • A passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion


  • Salary: Competitive and commensurate with education and experience
  • Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
  • Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
  • Professional development: Funds available to support staff in achieving career objectives


Year Up is an award-winning national 501(c)3 organization with a mission to close the Opportunity Divide by providing young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive program, Year Up utilizes a high support, high expectations model that combines hands-on technical and professional skills, educational stipends, college-level coursework, and corporate internships at more than 250 top companies. Its holistic approach focuses on students' professional and personal development to place talented and motivated young adults on a viable path to economic self-sufficiency.

Year Up has served more than 19,500 young adults since its founding in 2000, and will serve more than 4,000 young adults in 2018 nationwide. Year Up currently serves 21 U.S. cities across 16 markets, including Arizona, Baltimore, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City, Providence, Puget Sound, San Francisco Bay Area, South Florida, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times for eight consecutive years, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Year Up participates in E-Verify.

Please visit to learn more about working at Year Up, and to see a list of current opportunities.


Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity:

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.


Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.

Professional Level


Minimum Education Required

No requirement

How To Apply