Student Experience Coordinator

Posted by
Bottom Line
New York, NY
Published 16 days ago

Overview & Job Description

Students are at the core of Bottom Line. Every day, we are energized by their drive, potential, and passion. We know that the success of our students will create a ripple effect in our communities.

Bottom Line is bridging the divide of educational inequity by providing a trusted advisor and the social capital necessary for our students to earn their bachelor’s degree, build financial stability, and successfully launch thriving careers. We primarily focus on students of color who will be in the first generation of their family to earn a college degree, are from low-income backgrounds, and are academically prepared for college.

For more than two decades, Bottom Line has been fighting for educational equity by ensuring that the right to a quality college education is accessible to those whose potential and drive exceed their opportunity. For first-generation degree-aspiring students from low-income backgrounds who face systemic barriers, Bottom Line’s advisors are a relentless ally who partner with them to find the right college, persist to a degree, and successfully launch a career.

As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that reduce the significant gap between first-generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, New York City, and Chicago that collectively serve over 7,000 students.

When you join Bottom Line, you will find an organization that lives into its core values. We are committed to building strong, impactful relationships with our students, co-workers, schools, community partners, donors, and other supporters. We are engaging, responsive, caring, direct, honest, solutions-oriented, and we always follow through on our promises. We act with empathy and extend grace to ourselves and each other. We pursue ambitious goals, hold ourselves to high standards, make data-informed decisions, and orient to long-term success for our students and our organization. We operate with curiosity, evolve thoughtfully, take informed risks, and learn from successes, setbacks, and each other. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.

At Bottom Line, we have a strong commitment to Diversity, Equity, and Inclusion. We aim to attract diverse candidate pools who hold these same values, and are ready to help us along our journey toward greater equity and inclusion. 

For more information about who we are, please review our Core Values and Careers Page

Bottom Line’s relationship-driven model focuses on one-to-one interactions between students and their advisors. As an organization, we also believe in the power of building community among students in our programs. The primary focus of the Student Experience Coordinator is to create strategy for and manage programming that allows our students to engage and build affinity with Bottom Line as an organization, beyond their relationship with an advisor.  

Bottom Line has two pathways for entrance into our persistence programming – Access to Success, students who came through our high school access programming, and Success Direct – students who enter directly into our persistence programming the summer before they matriculate to college. Traditionally our Access to Success students are more engaged in core Bottom Line programming than their Success Direct peers. By focusing on building culture with our Success Direct students, we believe they are more likely to stay engaged with the program and achieve similar outcomes to their Access to Success peers.  

The Coordinator will report directly to the Student Recruitment and Partnerships Manager, and be a key member of the NY Program Team.  


Below are a series of activities we believe are integral pathways to building community among our Success Direct population. While the primary responsibilities for this role involve executing on these strategies, we also hope to hire a creative and innovative thinker who will continue to develop and test a set of hypotheses for why Success Direct students are engaging at lower rates than their peers. 

By increasing engagement of this particular population, the coordinator will ensure that Success Direct students are achieving milestones at rates equal to their peers (credit accumulation, FAFSA completion, career skill development). The coordinator will continue to analyze student data and collaborate with the Success team to ensure students who are at risk of falling off-track are prioritized. This role will also gather student feedback about how Bottom Line programming is best serving them, with an emphasis on Black and Latinx men.  

The ideal candidate is a self-starter, innovative thinker, strategist, and has past experience in program development and delivery.  

Student Engagement – 80% 

  • Manage the Bottom Line Mentoring Program (BLiMP) 
  • Includes building program curriculum for the mentors and mentees, creating a student recruitment strategy, and holding check-ins with the mentors during the academic year 
  • Manage Student Pods Program 
  • Student pods are an opportunity to bring together groups of students to focus on community and skill building; the coordinator will lead student recruitment and content development for these monthly meetings 
  • Host student socials each semester to foster community between and across target college campuses
  • In collaboration with the Success team, build and facilitate bi-annual student retreats for all Success Direct students, focused on identity development and community building 

Student Recruitment – 15%  

Support Success Direct recruitment: 

  • Present to students and community members about Bottom Line’s Programs, answer questions, and encourage students to apply 
  • Use phone, email, text, mail, and social media to reach out to prospective students 
  • Staff Bottom Line at outreach and recruitment events and canvass the community to represent Bottom Line
  • Support a caseload of students through the intake process, including managing and analyzing recruitment related data

Support partnership development:  

  • Assist with flagging students involved in partner programs to better utilize all support systems available to the student 
  • Assist Student Recruitment and Partnerships Manager in creating and expanding partnerships focused on increasing the number of Black students and young men the region serves 

Secondary Responsibilities: 

Organizational Support – 5% 

If needed, support the New York Development team by attending events, networking with guests / supporters, and providing event logistics 

Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community 

Duties, responsibilities and activities may change at any time with or without advanced notice. 



  • Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values
  • Demonstrated proficiency and/or growth potential in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning
  • Bachelor’s degree and work authorization
  • 1 – 2 years of related work experience
  • Experience developing trusting relationships with students, and coaching them toward goals
  • The ability to make a minimum of a two-year commitment

Overview & Job Description

Students are at the core of Bottom Line. Every day, we are energized by their drive, potential, and passion. We know that the success of our students will create a ripple effect in our communities.

Bottom Line is…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    November 8, 2021
  • Application Deadline
    November 1, 2021
  • Education
    4-Year Degree Required


USD 48,000 - USD 52,000


A full list of benefits can be found here

A full list of benefits can be found here

Level of Language Proficiency

Fluency in languages other than English a plus

Fluency in languages other than English a plus


Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
New York, NY, USA

How to Apply

Please apply through our website:

Please apply through our website:

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