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Visitor Experience Associate

Posted by
San Francisco Botanical Garden
|
San Francisco, CA
New
|
Published 16 days ago

POSITION SUMMARY

The Gardens of Golden Gate Park Visitor Experience team is the face of the Gardens: welcoming, orienting, and assisting Garden visitors in a friendly and positive manner. This includes efficiently and accurately facilitating sales and transactions and graciously answering inquires for information about the Gardens collections, programs, and other associated offerings. Our philosophy is to encourage every visitor to return and engage with the opportunities the Gardens offer, including becoming members, donors and volunteers.


RESPONSIBILITIES


  • Welcome visitors to the San Francisco Botanical Garden, SF Conservatory of Flowers,  and the SF Japanese Tea Garden in a friendly and hospitable manner. Utilizing provided materials and resources, properly orient visitors to the Gardens and direct them to featured areas.
  • Initiate and complete all sales transactions quickly and accurately. Reconcile cash transactions at the end of each shift.
  • Ensure that all displays, racks cards, brochures, and other supplies are well stocked at all times.
  • Maintain an organized and clean working environment in kiosks.


  • Understand the basic aspects of the garden’s operations, collections, and history in order to answer visitor questions. Also have knowledge of San Francisco, Golden Gate Park, Bay Area public transportation, and other local amenities. Refer more difficult questions to the Associate Director of Visitor Experience, Visitor Experience Manager or the Visitor Experience Lead Associate.
  • Help to monitor all areas of the Garden to ensure that problems are reported and fixed immediately. Report any problems to the Associate Director of Visitor Experience, Visitor Experience Manager or Visitor Experience Lead Associate.
  • Suggest recommendations to the Associate Director of Visitor Experience, Visitor Experience Manager or Visitor Experience Lead Associate to further streamline the operation of the Visitor Experience Program.
  • Assist the Associate Director of Visitor Experience, Visitor Experience Manager or Visitor Experience Lead Associate in directing or controlling guests during emergency situations.

·        Ability to open/close kiosk roll down gates, carry and set up metal stanchions, lock/unlock garden gates, participate in event setups, including lifting and carrying up to 30 lbs.

  • Special projects as needed.


Pre-employment requires a clear background check and reference checks.


POSITION SUMMARY

The Gardens of Golden Gate Park Visitor Experience team is the face of the Gardens: welcoming, orienting, and assisting Garden visitors in a friendly and positive manner. This includes efficiently and accurately…

Details at a Glance

  • Time Commitment
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    Part Time Schedule
  • Start Date
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    August 5, 2022
  • Application Deadline
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    August 5, 2022
  • Experience Level
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    Intermediate
Salary
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See below
$19.00 per hour

Location

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On-site
1199 9th Ave, San Francisco, CA 94122, USA

How to Apply

Visitor Experience Associate reports to the Associate Director of Visitor Experience. Approximately 15-25 hours a week, including weekends and holidays. Please e-mail a brief cover letter and resume to jobs@sfbg.org No telephone calls please.


Visitor Experience Associate reports to the Associate Director of Visitor Experience. Approximately 15-25 hours a week, including weekends and holidays. Please e-mail a brief…

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