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Bilingual Front Desk Manager (Immediate Hire)

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Published 21 days ago

Capital City is looking for innovative, experienced, and passionate staff members. 

At Capital City, we challenge the status quo every day. Our staff are skilled, compassionate, solutions-oriented, and unwavering in their commitment to give children of all ages, all backgrounds, and all abilities the education they need to thrive. If you want to help prepare the next generation of changemakers, apply today!

This role is a 12-month position, which is exempt and therefore not eligible for overtime pay under the provisions of the Fair Labor Standards Act.


Why work at Capital City?

• Work hard and achieve results, together! At Capital City, staff members work on collaborative teams that grapple with challenges, celebrate successes, and support and learn from one another.

• Diversity, equity, and inclusion aren’t just buzzwords. We believe the diversity of our staff and the students we serve is our greatest asset. We take seriously the responsibility to achieve equity for our students and build a culture where staff engage in dialogue about race and work to build an inclusive culture. 


Bilingual Front Office Manager

The Bilingual Front Office Manager is critical to the operation of the school and the duties are many and varied. This position is highly visible to parents and the broader community and vital to the success of a positive experience for visitors at Capital City. The Bilingual Front Office Manager will assist in maintaining a safe and inviting school environment for students, staff, families and visitors. The Front Office Manager reports to the Director of Operations.


This is a 12-month position which is non-exempt and therefore eligible for overtime pay under the provisions of the Fair Labor Standards Act.


The responsibilities of the Front Office Manager Manager include:


Reception (Morning and Afternoon)

• Act as the first point of contact for parents, community members, vendors, etc.

• Ensure that visitors to the building are properly buzzed-in.

• Greet visitors to the building and ensure that visitors other than parents, sign in and wear a visitor’s badge.

• Maintain a visitor’s log.

• Make visitors and callers feel welcome and that they have entered a caring learning community.

• Answer telephones and pass on urgent messages.

• Screen calls in case of an emergency and notify Administrative staff as needed.

• Help maintain a safe front entrance environment at all times, ensuring students are directed to the appropriate locations, particularly during inclement weather.

• Communicate with the administration on duty for direction on inclement weather and arrival/dismissal policies.

• Direct security as needed for support during high volume times of the day.

• Develop systems for organizing the physical space and operations of the front desk.

• Assume primary responsibility for maintaining front desk systems. Keep the front desk stocked with basic office supplies.

• Instruct other staff on office procedures. Notify staff of changes as needed.

• Support Campus Office Managers in coordinating early dismissals and late arrivals.

 

Interaction with Students and Parents (Morning and Afternoon)

• Attend to students in need of assistance.

• Reinforce and remind children of school rules.

• Attend medication administration training and assist students as necessary in the absence of the school nurse.

• Daily lunch monitoring in the cafeteria.

• Maintain accurate records of after school activities schedules and locations.

• Support dismissal of students from after school activities and after care.

• Help to ensure that parents feel welcome in our building.

• Communicate with parents about different volunteer opportunities at the school.

• Be aware of school-wide events and calendar.

 

Support to Spanish-speaking families and community members (Morning and Afternoon)

• Support translation of general notices and materials into Spanish as needed.

• Assist visitors or parents in Spanish as needed.

• Serve as a general resource for Spanish-speaking families.

 

After School (Afternoon)

• Support after school teachers and staff as needed.

• Maintain accurate records of after school activities schedules and locations.

• Support dismissal of students from after school activities and after care.

• Support special after school events such as sporting events.

• Work closely with the Director of After School Programs during after school hours.

 

Mail (Morning and Afternoon)

• Sort incoming mail and delivery to mailboxes in the Teacher Work Room. All mail should be distributed the day it is received.

• Sort incoming faxes and place in appropriate mailboxes. Faxes should be distributed as

• soon as possible upon receipt, no later than the close of business.

• Check to see outgoing mail is picked up by postal carrier.

• Prepare mailings as needed.

• Handle all incoming documents and forms to the front desk, enrollment applications, health forms, messages from parents or teachers. Sort and distribute incoming documents to appropriate staff and departments.

 

Admissions and Re-Enrollment (Morning and Afternoon)

• Work with other staff to prepare re-enrollment information for families.

• Support new families as needed with the re-enrollment process.

• Have knowledge of the My School DC application process.

• Collect and organize registration information returned by families; note what is missing and follow up with families who have not provided the required information.

 

Administrative Support (Morning and Afternoon)

• Keep up to date on the Kids Ride Free Program (Metro) in order to share current information with students and families.

• Collect and record payments for all school initiatives including family campaign, lunch payments, merchandise, donations, PSA, etc. Ensure funds get to the Business office.

• Support the collection and distribution of FARM applications (meal sign up forms).

• Help maintain student health records. Ensure that files are organized. Respect confidentiality of student records at all times. Student records should not be left out in plain view. File cabinet should be locked every night and when unattended.


Other duties as assigned

Capital City is looking for innovative, experienced, and passionate staff members. 

At Capital City, we challenge the status quo every day. Our staff are skilled, compassionate, solutions-oriented, and unwavering in their commitment to give…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Contract
  • Education
    2-Year Degree Required
  • Experience Level
    Entry level

Benefits

Compensation and Benefits: 

Capital City offers a competitive salary and benefits package. Learn more about our salary and benefits: bit.ly/Salary_Benefits

Competitive compensation. At Capital City, salaries compensate for experience and qualifications. Salaries are benchmarked regularly against area school districts and similar roles in other sectors. 

Benefits. Capital City invests in a comprehensive benefits package to support the happiness and well-being of staff at all stages of career and life. Benefits include 100% of health insurance covered for full-time employees, up to 6% in retirement contributions, preferred student admission for children of staff living in DC, and support for you and your family when needed.

Compensation and Benefits: 

Capital City offers a competitive salary and benefits package. Learn more about our salary and benefits: bit.ly/Salary_Benefits

Competitive…

Level of Language Proficiency

Fluency in Spanish required

Fluency in Spanish required

Location

On-site
100 Peabody St NW, Washington, DC 20011, USA

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