The Standards Associate plans, organizes, and carries out research and development projects related to COA’s standards, special standards initiatives, materials and procedures for accreditation, and administrative policies and procedures under the direction of the Vice President of Evolving Practice and Standards Development. Critical to this position is an in depth understanding of the non-profit human services field and current trends in service delivery. Research, writing, policy analyses, and identification of best practices in social service delivery and administration are essential functions of this position in developing accreditation standards that improve organizational and service delivery outcomes.
Specific Duties and Responsibilities:
§ Provides quality customer service for all internal and external stakeholders to aid in standards implementation by providing consistent, accurate, timely standards explanations and information.
§ Manages designated standards sections.
o Write and edit accreditation standards, including new service sections, significant revisions to standards sections or products
o Collect and analyze data to develop new standards and modify existing standards
o Conduct research regarding best practices
o Coordinate and manage stakeholder advisory panels
§ Works in cooperation with the training efforts to support the development of consistently high quality training material that meets the needs of internal and external stakeholders.
§ Tracks and monitors new trends, changes in practice and related federal requirements, legislative activity, and service delivery uniqueness impacting human service agencies in North America.
§ Provides quality customer service by answering standards related questions in a timely manner.
§ Consults with the Vice President of Evolving Practice and Standards Development to resolve standards related concerns expressed by organizations and COA personnel.
§ Collaborates with COA Recognitions staff to support recognition efforts and ensure COA’s standards support legislation
§ Attends conferences and workshops for standards research and development purposes.
§ Provide workshops and other presentations for interested parties.
§ Works collaboratively with all divisions within COA.
§ Participates as appropriate in short-term planning.
§ Manages projects as directed
§ Other duties as assigned.
Master’s degree in Social Work or related field.
§ Minimum of 2 years of experience in human services or related field
§ Knowledge of nonprofit management, public policy, child welfare and/or behavioral healthcare services preferred
§ Experience working in both public and private organizations desired
Skills, Knowledge, and Abilities:
§ Proficient in writing and editing, including strong grammar skills.
§ Ability to build constructive and cooperative working relationships with a broad range of stakeholders, and maintain them over time.
§ Ability to establish long-range objectives and specify the strategies/actions to achieve them.
§ Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
§ Ability to analyze complex issues, summarize key findings and communicate findings in a clear and concise manner.
§ In-depth knowledge of the social service field.
§ Ability to process information quickly.
§ Ability to provide excellent customer service as evidenced in customer satisfaction results.
§ Demonstrated commitment to a PQI approach.
§ Excellent oratory abilities/phone skills.
§ Ability to work independently.
§ Strong project management skills.
§ Computer proficient (MS Word, MS Excel, Ms Outlook, Internet, Access).
§ Respect diversity of all clients, staff and volunteers.
COA is an Equal Opportunity Employer
Medical and dental insurance, a voluntary vision plan, a 401(k) plan, Employee Assistance Program, Short Term Disability, Long Term Disability, Life and other insurances, Professional Development Plan and Tuition Reimbursement.
Minimum Education Required