Program Description: The Baxter Safe Haven provides transitional housing to 75 adults experiencing homelessness with the goal of permanent housing. On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, meals, recreation, and 24 hour/7 day per week front desk security.
Purpose of Position: Part of an interdisciplinary team working to secure permanent stable housing for homeless adults collaborating with Homeless Outreach Teams
Schedule: Monday through Friday or Tuesday through Saturday - Hours: 9:00am to 5:00pm or 10:00am to 6:00pm
Role, Responsibilities & Essential Duties
- Conduct housing eligibility assessments of all clients.
- Complete housing application packages.
- Coach clients going on housing interviews.
- Develop linkages with supportive housing programs, NYCHA, real estate companies, low income affordable housing landlords etc.
- Maintain and update listings of permanent affordable housing.
- Work collaboratively with Outreach teams to secure permanent stable housing.
- Develop and facilitate client workshops and individual sessions on skills and information necessary to acquire and maintain independent permanent housing.
- Track placements and conduct follow up of clients placed into permanent housing.
- Assist clients in achieving self-sufficiency through assistance with housing and income.
- Meet with clients to establish goals, action steps towards those goals, monitor and assess progress.
- Develop and maintain appropriate records, statistics and documentation of services to the clients.
- Advocate with clients when they have barriers to overcome in meeting their goals.
- Identify client barriers to activities of daily living.
- Negotiate with landlords and other service providers to ensure stable housing
- Maintain appropriate professional boundaries with a diverse population with a wide array of needs and backgrounds.
- Respond quickly and appropriately in crisis situations.
- Attend staff meetings and actively participate in supervision with supervisor.
- Ability to work flexible schedule if needed
- Associate’s Degree Required, Bachelor’s Degree Preferred
- Experience working with homeless adults and processing housing packages required
- Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse and/or co-occurring disorders preferred
- Prior transitional, outreach, or supportive housing experience required
- Bilingual (English and Spanish) preferred
Skills, Knowledge and Abilities
- Strong Interpersonal Skills
- Ability to engage a varied population
- Excellent communication skills
- Organized with strong follow up and attention to detail
- Team player
Computer Skills: To perform this job successfully, an individual should be:
- Proficient in Microsoft Office, Outlook, Word and Excel
- Able to use or learn computer databases such as AWARDS, CARES. MoCAPP
- Able to learn Coordinated Assessment Placement System
- Some walking
- Move around residence
- Escort clients on interviews in community as needed
- Indoor office environment
- Some escorts in community
- Some visits to clients in dorms