Financial Counselor

Job Type

Full Time




530 West 166th Street
4th Floor
New York
New York
United States



Financial Counselor

Neighborhood Trust Financial Partners (NTFP) seeks a goal-driven, mission-aligned Financial Counselor to deliver our full package of financial empowerment services to low- and moderate- income individuals. These services include individualized financial counseling, personal finance courses, and ongoing support to clients as they pursue financial health and build wealth.


Neighborhood Trust’s mission is to empower low-income individuals to become productive participants in the U.S. financial system and achieve their financial goals. Neighborhood Trust serves nearly 9,000 clients each year via its elite corps of specially trained Financial Counselors and is an industry leader in the financial inclusion field. We are cultivating our model as a scalable social venture that incubates technology-led financial services innovations for low-wage workers. We are growing quickly with strong support from leading foundations and strategic partners, helping us achieve national scale. Neighborhood Trust has received awards and recognition as a leading innovative nonprofit seeking to alleviate poverty and as a developer of financial solutions. 



Financial Counselors assess clients through one-on-one financial counseling and then develop and implement a personalized action plan to help clients improve their financial situation and pursue their goals. In addition to individualized financial counseling, Financial Counselors may also deliver personal finance courses for groups. Financial Counselors require excellent judgement and must exercise professional discretion to accurately assess each client’s unique situation and effectively develop personalized plans of action. These plans include concrete recommendations around debt reduction, credit improvement, money management, optimal use of financial services, asset-building and the pursuit of short- and long-term goals.

The services offered by Financial Counselors are scheduled to meet the needs of our clients. As such, schedules include evenings, early mornings and weekends and are often delivered at community-based organizations, financial institutions and employer partner locations. Financial Counselors work with a high degree of independence, embedded within partner organizations for significant amounts of their assigned work time, often serving as the sole on-site representative for NTFP. 

Financial Counselors must successfully complete Neighborhood Trust’s Financial Empowerment Training – 160 hours of full-time instruction on technical elements of personal finance, counseling and facilitation techniques, as well as our service delivery model. Due to the breadth of personal finance topics and the evolving nature of consumer rights protections, resources and financial products available, Financial Counselors are responsible for taking ownership of ongoing learning and skill development.

Principal Responsibilities

As part of an innovative and dynamic organization, the position is actively evolving and responsibilities change as services are refined and new partnerships are developed. The following are responsibilities assigned to Financial Counselors depending on details of work assignment.

·        Work directly with clients to provide high-quality financial counseling and education via individualized counseling model and personal finance course, including the creation of personalized Financial Action Plans

·        Provide ongoing support and actively engage program participants to promote financial health

·        Communicate with clients via telephone, SMS, email and interactive web platform to follow up on progress towards achieving financial goals

·        Participate in cross-training and cross-referrals with host sites

·        Document services and gather session data for program reporting and evaluation

·        Achieve program goals for client impact and service outputs, working with referral partners and taking initiative with client outreach and engagement

·        Deliver persuasive presentations on our services to potential clients or referral partners

·        Promote our services and recruit new clients at site-sponsored information sessions or other similar opportunities

·        Participate in regular team meetings and continued skill-building training sessions

·        Research financial products, consumer rights, and additional resources on an ongoing basis and as needed specifically for cases

·        Represent NTFP in media inquiries, at events within field, and in communication with peer organizations


Required Qualifications

·        Bachelor’s degree or equivalent experience required

·        Specialized counseling training for providing financial empowerment services to low- and moderate-income individuals

o  Applicants without prior training but who have professional (or relevant) knowledge about personal finance (money management, savings, financial products/services or consumer rights) may be considered for the position but must complete NTFP’s 160 hour Financial Empowerment Training course upon hire and successfully pass all exams in order to serve in position.

Required Skills and Attributes

·        Self-motivated - ability to work independently and meet deadlines without supervision

·        Excellent communication and interpersonal skills; counseling and teaching/facilitation skills preferred, especially with adults or in non-traditional settings

·        Knowledge-based and training-based professional judgement and discretion to adapt services as needed

·        Strong attention to detail

·        Critical thinking

·        Ability to take ownership of continued learning and personal finance research

·        Effectively receive and implement supervisory feedback

·        Must effectively communicate in English and Spanish


Comprehensive Benefits.

Level of Language Proficiency

English and Spanish.

Professional Level


Minimum Education Required

4-year degree

How To Apply

If this is the job for you, please email a resume and thoughtful cover letter to Human Resources at using the subject line "Financial Counselor".

Neighborhood Trust is committed to a workplace culture of collaboration and respect. We are dedicated to ongoing professional development for our employees, supporting career growth and opportunities for advancement within the organization. Neighborhood Trust is an equal opportunity employer and we are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.