Access Team Manager (JP)

Job Type

Full Time

Salary

Details: High 40's / Low 50's, commensurate with experience

Published

06/08/2018

Start Date

07/09/2018

Application Deadline

07/06/2018

Address

50 Milk Street
Bottom Line, 16th floor
Boston
Massachusetts
02109
United States

Description

Responsibilities


The primary responsibility of the Access Team Manager is to ensure the delivery of high-quality services within our College Access Program. The Access Team Manager manages 1 – 3 Access Counselors and oversees their development, performance, satisfaction, and retention. The Access Team Manager also provides quality direct services to a reduced caseload of 15—20 students, and tracks and records student progress in database, using both quantitative and qualitative data.

 

Primary Responsibilities:

 

Program Management - 30%

  • Ensure the delivery of high-quality services within our College Access Program – through observation, group & individual staff meetings, reports, and other feedback, determine if the team is delivering programs in a consistent manner and getting high impact results
  • Meet regularly with Program Director and National program team in order to set and assess programmatic goals
  • Communicate, manage, and achieve team program benchmarks
  • Work with Access PD to create and manage counselor caseloads, with a focus on balanced caseloads
  • Manage program resources by ensuring that your team has what they need in order to do their job on a daily basis (materials, training, technology, supplies, appropriate time, and coaching)
  • Communicate with local PD when gaps in resources exist
  • Actively look for opportunities for curriculum, training, and other program improvement and bring ideas to local or national PD
  • Schedule and manage First Meetings so that your team is full by October 2nd
  • Recruit 11th graders for new Access class at Outreach events and guide a reduced caseload of applicants through the intake process
  • Manage the intake process so that your team meets the May student confirmed goal
  • Manage fee assistance and student expenses budgets within budgetary requirements
  • Effectively create and manage project plans for assigned project(s), and ensure that assigned project(s) are delivered with the highest quality, on-time, and within budgetary requirements

 

Staff Management (25%)

  • Manage a team of 1 – 3 Access Counselors, each of whom is supporting a caseload of approximately 65 high school seniors
  • Meet regularly with team members one-on-one to assess progress toward team program goals
  • Maintain positive group dynamics within the team by leading weekly team meetings and supporting counselors
  • Lead weekly half-hour team lunch based on expectations, best practices, and team building
  • Support the Access Program Director in hiring, onboarding, and training new Access Counselors
  • Oversee Staff Development
  • Help team members identify areas of growth and set SMART goals
  • Coach staff through challenges, creating space for staff to explore PD and growth opportunities
  • Provide feedback that gives team members an understanding of their performance and skills at the present and where/how they can grow
  • Oversee Staff Performance
  • Observe and coach staff interacting with students
  • Pull and analyze data that reflects program benchmarks
  • Provide feedback and clarification
  • Ensure that team members understand their performance at the present and the standard they are aiming to reach or exceed
  • Deliver formal annual performance reviews, as well as informal ongoing feedback
  • Oversee Staff Satisfaction
  • Create a supportive, positive work environment by being available and approachable, and providing management and support that meets the needs of each individual team member
  • Stay connected to the experience of the team, maintaining steady lines of communication, and address staff concerns and questions when they do arise
  • Ensure staff feels connected to the mission
  • Oversee Staff Retention and Development
  • Identify talented staff and create development plans to retain and promote those employees
  • Identify staff who are not a good fit for the role or the organization and work to move them on from the role or organization
  • Maintain consistent support for each counselor (and at times the counselors of other teams) in answering questions, providing support, and resolving issues at all times of the workday and from time to time outside of it
  • Support the students when their counselors are out of the office or when counselors have transitioned out of Bottom Line and before new staff has been trained
  • Problem solve and develop problem solving skills in counselors while connecting students to resources and developing their resourcefulness
  • Plan for, approve, and resolve situations as they relate to paid time off, religious observances, sick time, working from home, and/or incentive days rewarded
  • Approve and submit bimonthly expense reports
  • Act as the manager on duty as needed
  • Manage part-time and/or temporary staff as needed (e.g., front desk assistants, interns, etc.)

 

Direct Student Support (25%)

  • Provide quality direct services to a reduced caseload of students (15 – 20 students)
  • Schedule weekly student meetings
  • Assist and guide students in the development of college lists; the completion and submission of college lists, essays, applications, and financial aid documents; and in making a responsible college decision
  • Ensure that all students meet individual and institutional deadlines
  • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills
  • Track and record progress in student database, using both quantitative and qualitative data
  • Maintain accurate student contact information in the student database
  • Enter data into the database within 3 business days of a student interaction or status change
  • Fill in and support staff as needed with individual student meetings

 

Secondary Responsibilities:

 

External Relationships (10%)

  • Develop and maintain positive, productive relationships that benefit Access students:
  • Colleges
  • Ensure that Bottom Line is building effective relationships with our target colleges and key non-target colleges
  • Coordinate efforts effectively with Success Program so that communication with colleges is effective and does not overlap
  • High Schools & Community Partners
  • Ensure that Bottom Line is leveraging our high school and community partnerships to effectively support shared students, maintain productive and consistent communication, and recruit the next class of Access students

 

Organizational Support (10%)

  • Support other organizational teams as required, based on resources and workloads as well as individual campus knowledge
  • Support Development Team events and meetings when needed by nominating and recruiting students to attend or speak, facilitating a variety of pieces of the event, training staff on particular roles, managing transportation, etc.
  • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community


Competencies:

Bottom Line defines a competency as a cluster of related knowledge, skills and attitudes that affects a major part of one’s job that correlates with performance on the job, that can be measured against well-accepted standards, and that can be improved via training and development. Competencies provide Bottom Line with a way to define, in behavioral terms, what it is that people need to do to produce the results that the organization desires, in a way that is in keeping with its culture. All employees are expected to demonstrate continued growth within our seven core competencies:

  • Relationships
  • Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
  • Results
  • Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
  • Communication
  • Effectively articulates information in a clear, concise and timely manner to a wide range of stakeholders
  • Inclusiveness
  • Creates and maintains an environment that respects and values the identities and cultures of all colleagues and students we serve
  • Talent Development
  • Actively contributes to the hiring, development, retention, and promotion of a highly effective team
  • Agility
  • Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
  • Planning
  • Effectively and efficiently uses resources (people, time, materials) in order to create, meet, and assess both strategic and task-oriented goals

 

Duties, responsibilities and activities may change at any time with or without advanced notice.


Qualifications

Required:

  • Bachelor’s degree and work authorization
  • 4+ years of related post-graduate work experience
  • Excellent leadership, data analysis, problem solving, communication, organization, and time management skills
  • Experience developing trusting relationships with urban high school students
  • Demonstrated commitment to Bottom Line’s mission, vision, and core values
  • Advanced proficiency in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning
  • The ability to make a minimum of a two-year commitment


Preferred:

  • Direct management experience
  • Familiarity with College Access field
  • Fluency in language other than English, especially Spanish, Haitian Creole/French and/or Chinese a plus


Professional Level

Managerial

Minimum Education Required

4-year degree

How To Apply

https://careers-bottomline.icims.com/jobs/1172/access-team-manager/job?mobile=false&width=1170&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240

https://careers-bottomline.icims.com/jobs/1172/access-team-manager/job?mobile=false&width=1170&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240


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