Program Manager

Job Type

Full Time




2203 23rd Avenue South
United States


Program Managers serve as full-time City Year staff, managing a team of full-time AmeriCorps members and overseeing service to students at one school. They are responsible for three main areas: program implementation, partnership development, and people (team) coaching and management. This position is primarily based at one school site, with additional time spent at our CYSKC offices. In addition to these main priorities, Program Managers are also responsible for site wide projects (such as race & equity work, academic coaching, professional development for AmeriCorps members, etc), leading trainings on our Learning & Development days, collaborating as a team and sharing best practices, and more.

Primary Responsibilities

Service Delivery & Impact: Implement City Year’s whole school and small group activities with a high degree of quality to the right students, in the right time, at assigned school. The PM will develop and manage partnerships with school administration and personnel to confirm AmeriCorps members utilize the appropriate curriculum and track student data to ensure academic gains are being made, as well as ensure the necessary conditions and resources are in place for corps members to deliver attendance and behavior interventions for students.

AmeriCorps Member Program Delivery & Experience: Lead, manage, and coach a team of 6-14 AmeriCorps members to achieve service performance requirements, meet AmeriCorps practitioner standards, and reach their leadership development potential; Use Performance Management tools to set performance expectations, identify strengths and development opportunities, and partner with each AmeriCorps member on a development plan to maximize leadership potential.

Service Partner Management: Build and cultivate a strong partnership with teachers, principal, school officials, and other key decision makers. Engage with partners (individuals, corporate, and foundation) to ensure resourcing for schools and larger community.


Relationship Development:

  • Ability to develop and manage complex relationships with schools and community partners as well as students and families.
  • Willingness to have tough conversations and to hold people accountable towards their goals.
  • Manage relationships with diverse groups of internal and external stakeholders to help achieve service goals and corps member development.
  • Understands institutional barriers to services for students and families.

Talent Development:

  • Experience managing diverse teams towards a common goal.
  • History of coaching/leading young people between the ages of 18-25.
  • Sets high expectations for self and others they are leading and holds self and team accountable for performance goals.

Executes to Results:

  • Demonstrates an orientation towards goals, solutions, and strong follow through.
  • Ability to problem solve, trouble shoot and show creative problem solving when faced with perceived barriers.


  • Ability to translate mission and vision from organization level to corps members, talk about complex topics and adapt them for specific audiences.
  • Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our corps members in service.
  • Demonstrates an ability to articulate their own journey around race and equity, as well as how that journey intersects with power and privilege.

Additional Experience and Qualities Desired:

  • Bachelor’s degree preferred; or equivalent work experience.
  • Candidates with a background working in a school setting preferred.
  • Thrives in diverse, high energy, entrepreneurial, and fast-changing environment.
  • Interested in addressing personal, cultural, and institutional biases.
  • Experiences partnering with and engaging communities of color, and/or with immigrant and/or refugee and/or indigenous and/or trauma-effected populations.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Please complete the online application and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page. Internal applicants should apply through cyresource.