Program Director - Residential Shelter

Posted by

The People Concern - OPCC & Lamp Community United

Published 11 days ago


Reports to: Chief Program Officer, Services

Direct Reports: 7 including, Legal Director, Support Services Coordinator, Domestic Violence Regional Coordinator, Community Education & Outreach Manager, and Shelter Managers


Sojourn’s Director will be responsible for oversight, direction, and supervision of internal and external functions of all programs and facilities, including 24/7 hotline, Crisis/Emergency shelter, Second-Stage shelter, Support Services, Legal Clinic, Community Education & Outreach, and Domestic Violence Regional Coordination, providing strong day-to-day administrative oversight and ensuring successful performance-based programs. This position is responsible for maintaining the highest quality services and efficiency of programming while fostering teamwork among staff across the diverse programming located at both of Sojourn’s shelters, drop-in sites, and main office. It includes interfacing with entities such as the Domestic Violence Council, Domestic Violence Alliance, the City of Santa Monica, the City of Los Angeles, other County entities, members of the community, and partner service providers, including homeless organizations and fellow victim service providers.


  1. Responsible for the leadership, management, and budgetary oversight of all Sojourn programming and facilities.
  2. Oversee services and contracts with government and private funders for the program, ensuring compliance with all funding agreements.
  3. In collaboration with senior leadership, develop and implement policies, procedures, and systems necessary to maintain high-quality programs and services, and to ensure adequate controls and outcomes information
  4. Develop and plan strategically for future programmatic needs and community partnerships. Responsible for helping develop and oversee all program budgets and physical forecasting, ensuring that all programs are adequately funded and allocated funds are spent appropriately and promptly.
  5. Oversee program data collection and ensure timely reporting of compliance and contract activities for funding sources. Responsible for writing and submitting (in conjunction with grant writing/development staff) all interim and progress reports to funders. Prepare written reports and complete related projects as requested.
  6. Assist with gathering necessary documentation for the RFP process when funding opportunities are identified
  7. Maintain expert knowledge of procedures for billing, reporting, and documentation, including requirements for maintaining client files and records.
  8. Conduct ongoing record review and client file management for quality assurance and audit preparation.
  9. Assist with program/fiscal audits and monitoring visits.
  10. Use a Harm Reduction, Trauma-Informed Care, and Housing First methodology to ensure that participants are supported in fleeing domestic violence and preventing or ending their homelessness by securing or remaining housed.
  11. Collaborate and partner with the CES system or facilitate advocacy within homeless organizations as necessary to ensure the most vulnerable are being matched to best-fit housing.
  12. Work in collaboration with staff to identify appropriate services for each individual or family's needs, and remove barriers affecting victims of domestic violence, including placement in permanent housing and long-term housing retention.
  13. Provide and oversee onsite crisis intervention, as needed.
  14. Provide individual and team supervision, support, and performance evaluations for assigned staff, and assist with small and larger team case conferences.
  15. Hire and recruit essential personnel.
  16. Work with Program Managers, and Program Coordinators to ensure that the shelters and drop-in sites are clean, safe, and well-maintained.
  17. Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals and families dealing with domestic violence, sexual assault, human trafficking, homelessness, medical conditions, mental illness, and substance addiction.
  18. Ensure effective, confidential collaboration between multiple teams and community partners, including cross-team communication, and shared resources and referrals, to ensure integration of services.
  19. Participate in all internal meetings, training, and Leadership activities as necessary or required.
  20. Attend training, present or coordinate training for Sojourn’s 40-hour “Domestic Violence Counselor” Training per California Evidence Code §1037.1, Sojourn’s staff and volunteers, donors, and funders, or any other partner and community organization.
  21. Serve as a liaison and point of contact for a wide array of stakeholders including the Resource Board, donors and funders, public officials, law enforcement, District Attorney, the Santa Monica courthouse, Department of Child and Family Services (DCFS), and members of the community.
  22. Represent the agency at outside functions and meetings, including meetings requested by the Domestic Violence Council, the California Partnership to End Domestic Violence, the Domestic Violence Alliance, the Domestic Violence and Homeless Services Coalition, Housing + Community Investment Department Los Angeles (HCID LA), Santa Monica City, Housing Authorities, DHS, LAHSA, and other funders.
  23. Conduct ongoing training to staff on best practices, updated resources, policies and protocols, and any other essential, emerging information.

To Qualify:

  1. Bachelor’s Degree required; Graduate degree preferred. Equivalent experience may be substituted.
  2. Minimum five years’ as a manager with programming/administrative experience in a nonprofit setting at an agency that services victims of domestic violence, sexual assault, human trafficking, or other vulnerable populations, and/or homeless, mentally ill, substance-using, or dually-diagnosed people is required.
  3. At least five years’ of program leadership/management, development, and supervision of program budgets, program development; at least 5 years’ experience in hiring, training, and managing staff is required.
  4. Understanding of domestic violence resources and ability to participate in oversite of contracts, grants, to raise and sustain funding for domestic violence programs.
  5. At least 4 years’ experience in program development, including developing strategy, budgeting, and hiring.
  6. Must be available to respond to emergencies some evenings and weekends as necessary.
  7. Outstanding organizational and time management skills with demonstrated ability to handle multiple tasks simultaneously, and to work independently and creatively.
  8. Excellent written, verbal, interpersonal communication, and team-building skills.
  9. Entrepreneurial attitude, with excellent leadership, consensus building, and analytical skills, and the ability to stay ahead of the curve and thrive in a fast-paced work environment.
  10. Current, valid California Driver’s License with an acceptable driving record and auto insurance.
  11. Comfortable using computers and proficient in Microsoft Word, Outlook, Excel, and database applications.

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.


  • Civic & Social Organization

Employment Type

  • Full-Time, Exempt

Reports to: Chief Program Officer, Services

Direct Reports: 7 including, Legal Director, Support Services Coordinator, Domestic Violence Regional Coordinator, Community Education & Outreach Manager, and Shelter Managers


Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Executive





Santa Monica, CA

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