Director of Housing and Family Services

Job Type

Full Time


Details: DOE + Full Benefits




832 Folsom Street
San Francisco
United States


Hamilton Families


Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit                                                                              

Position Overview

Over the last 30+ years, Hamilton Families has become one of the most recognized leaders addressing the rising homelessness challenges in the U.S. With 1 in 30 students in the San Francisco Unified School District experiencing homelessness, Hamilton Families (HF) is leading the City’s efforts to end family homelessness and beginning to develop a regional strategy. Using data to drive our efforts, we focus on impact and long-term solutions to tackle this seemingly intractable problem. We are implementing a plan to significantly reduce family homelessness in San Francisco by 2020, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community.

Hamilton Families’ work is rooted in a whole-family approach, providing supportive services to children and their parents to alleviate the trauma associated with homelessness and provide the tools and resources necessary to ensure long term financial stability. This methodology addresses the needs of parents and children to ensure that families heal and rebuild their lives together. This dynamic approach helps to break the cycle of poverty and homelessness by promoting the well-being of all of the individuals with whom they work.

As we scale our work, HF has restructured the departments providing direct services to participants resulting in a unified department lead by the Director of Housing and Family Services. We are looking for a strategic leader who is committed to providing excellent quality services to participants in our shelter, transitional housing, homelessness prevention, and housing subsidy programs. This person will ensure that children are incorporated into programs and services as part of the whole-family approach. The Director will supervise a team of Program Directors who will manage the day to day operations of the programs.

This person will report to the COO, sit on the executive and leadership teams, and serve as a thought leader in the agency and the broader community, practicing an iterative approach to learning, evaluation, and sharing best practices. This is an excellent opportunity for a professional who believes that every child deserves a safe place to sleep at night and wants to use their skills to ensure that is possible throughout the Bay Area and beyond.

Primary Duties and Responsibilities

  • Oversee the Program Directors responsible for homelessness prevention, shelter, transitional housing, intake, housing navigation, housing retention, and our real estate department.
  • Partner with the Director of Data and Evaluation to ensure quality data collection, review reports and evaluations, and define and implement process and program improvements.
  • Ensure clear and timely communication and coordinate between programs to provide streamlined, efficient services to participants.
  • Strengthen and develop children and youth services and support in all programs, recognizing children are a critical piece to the whole-family approach. Be an advocate for this work agency-wide.
  • Ensure programs and their operations are in compliance with all stated performance outcomes, and other relevant contractual obligations. Guide staff through implementation of improvements.
  • Responsible for the successful management of the program’s overall operating budgets in accordance with established fiscal guidelines. Monitor revenues and expenses to help ensure fiscal solvency.
  • Support the Director of Data and Evaluation in his/ her work to monitor, maintain, and improve client database systems.
  • Serve as a thought leader on the executive and leadership teams, being the expert voice on direct services to participants.
  • Provide leadership, coordinate, and assist Program Directors in government RFP/grant writing efforts.
  • Ensure program safety and adherence to stated standards of conduct, ethics and confidentiality requirements.
  • Strategically select, develop and maintain close working relationships with partnering organizations including policy, grassroots and other community-based groups/individuals.
  • Assist in representing the programs to funders, volunteers, and donors as needed.
  • Attend quarterly board meetings.

Qualifications, Skills and Abilities

  • Bachelor’s degree from an accredited college or university and at least six years of experience in a related position. MSW or similar degree preferred.
  • Committed to our mission to end family homelessness and see this role as an opportunity to live out your passion and values.
  • At least five years of prior experience effectively monitoring, developing and managing budgets and government contracts.
  • Strong management experience.
  • Proven experience designing and implementing successful social service programs.
  • Experience with the harm reduction model, trauma informed care, and housing first approach. Embodies a spirit of cultural humility.
  • Strategic thinker who values evaluation and embraces improvement.
  • Empathy and compassion.
  • Strong interpersonal skills and oral presentation skills.
  • Must be able to attend events (some nights and weekends) and activities as needed.
  • Criminal background check and fingerprint imaging required post offer.
  • TB (Tuberculosis) clearance and documentation required post-offer.
  • Essential job functions include using a telephone, working at a standard computer terminal, ability to follow reasonable ergonomic accommodations, sit and stand for long intervals, reach, bend, lift and carry up to 40 pounds, and walk up and down several flights of stairs several times a day.


Hamilton Families offers a competitive wage and benefits package that includes employer-paid major medical and dental coverage, life and disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick, and holiday leave. 

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Application Procedure

  • Click here or use the link above to apply via Hamilton Families’ ADP Career Center.
  • Attach your résumé AND a brief letter of interest.           
  • No faxes or phone calls.                        
  • Hamilton Families is an Equal Opportunity Employer.