Provider Services Program Assistant

Job Type

Full Time

Salary

Minimum: $36,886
Maximum: $43,395
Details: DOE

Published

09/14/2018

Address

Tacoma
WA
United States

Description

POSITION PURPOSE: The Program Assistant is responsible for providing support, organization and coordination for the Provider Services Team, Child Care Quality Baseline Assessment Team


NATURE AND SCOPE: The Program Assistant is a member of the Provider Services Team and reports to a Provider Services Supervisor. This position will work collaboratively with Managers, TA Specialists and Coaches, Quality Baseline Assessors, and other Program Assistants in Provider Services to ensure that overall team and specific project needs are met.


RESPONSIBILITIES: Specific responsibilities of the CCQB Program Assistant include, but may not be limited to:

 Take the lead on scheduling Child Care Quality Baseline Assessment observations for Early Achievers sites: analyze reports and databases, call providers to schedule observation visits, track scheduling in workbooks and calendars, communicate via email to providers and coaches to ensure seamless delivery of scheduling process.

 Provide administrative support to CCQB Team members, and Provider Services management, as needed; this may include formatting or drafting documents, organization support, developing or organizing materials, etc.

 Enter and organize data regarding caseload assignments and child care quality baseline assessments in WELS and Impact database.

 Input Dynamic Language Interpreter services and other vendor invoices into system.

 Distribute and document On Leave Letters for Early Achievers participants

 Track staff ERS/CLASS Reliability, including updating reliability roster, save certificates to staff files

 Work with supervisor to coordinate and schedule reliability training sites and logistics.

 Manage and organize CCQB and Reliability Outlook calendars

 Participates in relevant workgroups and meetings

 Develop marketing and communication materials for the CCQB and provider services team as needed.

 Schedule a large volume of appointments over the phone and through email

 Track and analyze data across multiple databases and reports, including the EA Intake Tracking report

 Assist with mailings and other communication to providers participating in grant-funded projects

 Intake of enrollment documents and organization of filing system to track provider participants

 Communicate with clients and staff members of various cultural and language backgrounds, and utilize interpreter services when necessary

 Cover the front desk as assigned by the Office Administrator

 Other duties as assigned.


This position will be based out of the Tacoma or Seattle office


POSITION REQUIREMENTS: Minimum requirements include at least 2 years relevant experience. An AA or above preferred. Additional expectations include:

 Excellent external and internal customer service skills

 Strong attention to detail

 Excellent office administration skills, including the ability to organize and meet deadlines

 Strong knowledge of computer software, especially Office (Word, Excel, Access, PowerPoint and Outlook)

 Proven ability to accurately enter data into computer software; experience with Salesforce or other CRM software a plus

 Ability to work independently

 Excellent written and verbal communication skills

 Strong problem-solving skills and flexibility

 Ability to juggle multiple tasks for multiple people

 Proven ability to work in a team environment

 Demonstrated commitment to diversity, cultural relevancy, and inclusion is required


Desired Qualifications Include:

1. Native language speaking abilities in Spanish and/or Somali languages.

2. Knowledge of early learning and Washington State Licensing requirements

3. Familiarity with Early Achievers


SALARY AND HIRING DETAILS

Hiring Salary $36,886-$43,395.


Salary depends on ability to meet or exceed the above desired employment criteria.

To apply, please email a 1. cover letter (specific to the role) and 2. resume in one document with your 3. name and the role in the title and 4. your name and the role in the title of the e-mail to: hr@childcare.org

For more information on Child Care Resources check www.childcare.org

Level of Language Proficiency

Spanish and/or Somali

Professional Level

Entry level

Minimum Education Required

2-year degree

How To Apply

hr@childcare.org
http://www.childcare.org

To apply, please email a 1. cover letter (specific to the role) and 2. resume in one document with your 3. name and the role in the title and 4. your name and the role in the title of the e-mail to: hr@childcare.org


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