Provider Services Program Assistant
- Job posted by Child Care Resources, King County and Pierce County
POSITION PURPOSE: The Program Assistant is responsible for providing support, organization and coordination for the Provider Services Team, Child Care Quality Baseline Assessment Team
NATURE AND SCOPE: The Program Assistant is a member of the Provider Services Team and reports to a Provider Services Supervisor. This position will work collaboratively with Managers, TA Specialists and Coaches, Quality Baseline Assessors, and other Program Assistants in Provider Services to ensure that overall team and specific project needs are met.
RESPONSIBILITIES: Specific responsibilities of the CCQB Program Assistant include, but may not be limited to:
Take the lead on scheduling Child Care Quality Baseline Assessment observations for Early Achievers sites: analyze reports and databases, call providers to schedule observation visits, track scheduling in workbooks and calendars, communicate via email to providers and coaches to ensure seamless delivery of scheduling process.
Provide administrative support to CCQB Team members, and Provider Services management, as needed; this may include formatting or drafting documents, organization support, developing or organizing materials, etc.
Enter and organize data regarding caseload assignments and child care quality baseline assessments in WELS and Impact database.
Input Dynamic Language Interpreter services and other vendor invoices into system.
Distribute and document On Leave Letters for Early Achievers participants
Track staff ERS/CLASS Reliability, including updating reliability roster, save certificates to staff files
Work with supervisor to coordinate and schedule reliability training sites and logistics.
Manage and organize CCQB and Reliability Outlook calendars
Participates in relevant workgroups and meetings
Develop marketing and communication materials for the CCQB and provider services team as needed.
Schedule a large volume of appointments over the phone and through email
Track and analyze data across multiple databases and reports, including the EA Intake Tracking report
Assist with mailings and other communication to providers participating in grant-funded projects
Intake of enrollment documents and organization of filing system to track provider participants
Communicate with clients and staff members of various cultural and language backgrounds, and utilize interpreter services when necessary
Cover the front desk as assigned by the Office Administrator
Other duties as assigned.
This position will be based out of the Tacoma or Seattle office
POSITION REQUIREMENTS: Minimum requirements include at least 2 years relevant experience. An AA or above preferred. Additional expectations include:
Excellent external and internal customer service skills
Strong attention to detail
Excellent office administration skills, including the ability to organize and meet deadlines
Strong knowledge of computer software, especially Office (Word, Excel, Access, PowerPoint and Outlook)
Proven ability to accurately enter data into computer software; experience with Salesforce or other CRM software a plus
Ability to work independently
Excellent written and verbal communication skills
Strong problem-solving skills and flexibility
Ability to juggle multiple tasks for multiple people
Proven ability to work in a team environment
Demonstrated commitment to diversity, cultural relevancy, and inclusion is required
Desired Qualifications Include:
1. Native language speaking abilities in Spanish and/or Somali languages.
2. Knowledge of early learning and Washington State Licensing requirements
3. Familiarity with Early Achievers
SALARY AND HIRING DETAILS
Hiring Salary $36,886-$43,395.
Salary depends on ability to meet or exceed the above desired employment criteria.
To apply, please email a 1. cover letter (specific to the role) and 2. resume in one document with your 3. name and the role in the title and 4. your name and the role in the title of the e-mail to: firstname.lastname@example.org
For more information on Child Care Resources check www.childcare.org
Level of Language Proficiency
Spanish and/or Somali
Minimum Education Required