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Customer Support Analyst

Posted by
Zearn
|
New York, NY
New
|
Published 8 days ago

Zearn is the nonprofit educational organization behind Zearn Math, the top-rated math learning platform used by 1-in-4 elementary students nationwide. Zearn Math supports teachers with research-backed curriculum and digital lessons proven to double the learning gains of a typical year of instruction. Zearn Math instructional materials - including 400+ hours of digital math learning - are free for teachers and families. Zearn also offers school- and district-wide licenses and professional development to support implementation. Everything Zearn does is driven by the belief that every kid can be a math kid.

As a Customer Support Analyst, you will deliver exceptional customer service to help teachers, coaches, school, principals, and district administrators adopt and use Zearn Math. If you thrive in a dynamic environment, pick up new technology quickly, love learning how things work, and are an effective communicator then we’d love to meet you. This is a unique opportunity to play a critical role in a fast-growing and widely loved organization - that is dedicated to ensuring all children love learning math.


What you'll do:

  • Provide support to over 250,000 educators
  • Develop deep expertise in the Zearn Approach to Teaching and Learning, and apply that expertise to support customers with using our curriculum, classroom model and professional development
  • Act as the voice of Zearn in customer conversations across email interactions, authoring guidance that is clear, compelling, and helps educators use Zearn Math
  • Use data to inform proactive guidance provided to customers, finding a way in every interaction to provide extra support and help based on a customer’s specific situation
  • Work with Engineering counterparts to identify, replicate and report product bugs, issues, and outages
  • You're a great listener, you work to deeply understand other people's perspectives, and you actively think about how you can help them achieve their goals
  • Respond to 10+ support tickets per hour answering technical, account, and product related questions


Ideal candidates will have:

  • Bachelor’s degree required
  • 1+ years of customer support experience
  • Excellent written communication, organization skills, and attention to detail
  • A true passion for helping people and creating positive customer service experiences
  • Commitment to Zearn’s mission of ensuring that all students learn and love math
  • Desire to join an entrepreneurial, fast-paced environment at a high-growth organization

Zearn is the nonprofit educational organization behind Zearn Math, the top-rated math learning platform used by 1-in-4 elementary students nationwide. Zearn Math supports teachers with research-backed curriculum and digital…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Location

Remote
Work may be performed anywhere in United States
Associated Location
P.O. Box 20, New York, NY 10001, United States

How to Apply

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