Clinical Case Manager

Job Type

Full Time




20 Jones Street
San Francisco
United States


Position Overview:                        

The Clinical Case Manager (CCM) is responsible for providing therapy, case management, and crisis intervention for residents living in supportive housing buildings in San Francisco. CCM’s utilize clinical assessments to assess resident functioning, identify barriers to self-sufficiency, and build targeted action plans with residents. CCM’s submit timely documentation of interactions with residents, bill Medi-Cal for specialty behavioral health services, and maintain updated client records. The CCM supports residents in linking with outside community providers for long term services. Residents, who are adults with histories of homelessness and mental health diagnoses, are housed across multiple buildings within CHP properties. The CCM carries a caseload of approximately 20-24 residents. CCM’s work collaboratively with on-site Resident Services and Housing Operations staff, and are members of the agency’s Clinical Services team.  


Essential Functions:

·        Provide clinical case management services to residents with complex behavioral health issues to increase self-sufficiency

·        Provide supportive counseling using Harm Reduction and Housing First principles

·        Coordinate with client placement agencies regarding client progress and challenges

·        Identify, develop linkages with, and coordinate access to services in the community and ensure active follow-up occurs

·        Assist residents with linkages to mental health, substance use, and community services including accompaniment to appointments

·        Actively work with residents to address lease violations and other Housing Operations concerns

·        Provide crisis intervention, conflict resolution and de-escalation services

·        Facilitate 5150s (as needed) and actively manage the discharge planning process

·        Promote a resident empowerment approach to CCM services within an intentional service model

·        Chart and document services provided

·        Provide backup coverage for other CCMs

·        Attend case conferences and other meetings as required or needed

·        Provide consultation and training as needed to staff to improve clinical effectiveness

·        Other duties as assigned


·        Minimum two years’ experience providing services to individuals with co-occurring issues

·        Demonstrated ability to provide effective clinical services within a context of harm-reduction practices and within an intentional service model

·        Demonstrated ability in providing clinical case management services to formerly homeless individuals, especially those experiencing mental health and substance use issues

·        Experience in a multi-disciplinary setting and in working collaboratively with other providers within the San Francisco behavioral health care system

·        Experience in crisis intervention and conflict resolution

·        Experience in Harm Reduction, Housing First, Motivational Interviewing and trauma informed care

·        Strong written and verbal communication skills and ability to communicate effectively with a diverse population of staff and residents

·        Strong clinical documentation skills; Medi-Cal billing and Avatar experience preferred.

·        Experience in developing and facilitating groups

·        Strong administrative and computer skills (MS Word, Outlook, Excel)

·        Ability to speak Spanish or another language spoken by Community Housing Partnership residents a plus

Physical Demands: 

·        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl.

·        The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

·        Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

Work Environment: 

·        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

Required Education, Credentials & Licensure:

·        Master’s degree in a behavioral science (social work, counseling, psychology).

·        Licensed (LCSW, MFT, or Ph.D.) or registered with CA Board of Behavioral Sciences as ASW or MFT intern.

·        Valid California driver’s license.

Position Details:

·        Location: San Francisco, CA

·        Work Hours: Full-time (40 hours per week), Non-Exempt, Monday-Friday 9-5 with some evening and weekend hours.

·        Union: This position is under the collective bargaining agreement with SEIU 1021

·        Hourly Rate: $23.18/hr.

·        Reports to: Resident Services Manager or Program Director


Compensation & Benefits:

CHP provides an excellent benefits package including 100% employer paid employee health, dental, vision, life & disability insurance; commuter benefits, 403(b) investment opportunity; Employee Assistance Program, paid training, paid vacation, 13 paid holidays and sick time.

Level of Language Proficiency

Ability to speak Spanish or another language spoken by Community Housing Partnership residents a plus

Professional Level


Minimum Education Required

Master's degree

How To Apply

To apply for this position, please submit a cover letter and resume to:

Resumes without a cover letter will not be considered. Due to the number of applications we receive, we are only able to respond to candidates selected for interviews.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you want to learn more about the San Francisco Fair Chance Ordinance please click here.