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Program Manager

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Published 15 days ago

ABOUT CHILDREN’S COUNCIL: 

For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 120 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $100 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team. 

 

POSITION SUMMARY 

Children’s Council envisions a San Francisco where every child has nurturing caregivers who foster their social, emotional and cognitive development and where caregivers have the skills to support children’s development and run successful businesses. For decades, we have worked in partnership with community stakeholders to support the early care and education field. Through training, technical assistance, coaching and shared business administration resources, the Child Care Quality and Business team guides new programs through the licensing process and offers learning opportunities for all programs to grow as early educators and business owners.  

The Manager leads a diverse team, working with the Associate Director, managers and staff, to plan, expand and implement program activities related to payment, enrollment and data system supports in accordance with program and organizational goals, ensuring services are aligned and meet the needs of the community. They are responsible for ensuring a high level of customer service, from initial engagement to ongoing participation and compliance, for our state and locally funded child care programs. They take a proactive approach to solving problems and work to reduce barriers to participation in the child care subsidy system. 

Keys to Success: 

  • You are committed to continuous learning and improvement 
  • You can design and implement responsive supports and solutions 
  • You are an effective communicator and collaborator 

 

RESPONSIBILITIES 

  • Deliver on local and state government contractual obligations related to subsidy payment, enrollment and data system supports; devise new support approaches and materials based on revised processes, training, reporting and system enhancements 
  • Develop, motivate and manage a diverse, high-performing team 
  • Ensure high customer satisfaction; establish customer satisfaction goals and coordinate with the team regarding provider eligibility determination, onboarding and participation in state and locally funded child care subsidy programs 
  • Use client feedback to identify program needs and service improvements that deliver better value and greater efficiency 
  • Stay apprised of policy and regulatory changes; advocate for policy improvements 
  • Maintain expertise in the successful use of state and local early childhood data systems 
  • Analyze current data collection processes and work to track and identify needs for internal reflection, process improvement and reports to funders and other stakeholders 
  • Take ownership of cross-department and cross-program projects/work to ensure delivery of payment, enrollment and subsidy services are effective, integrated and accessible 
  • Collaborate with managers and agency departments to share learnings and to coordinate agency services, activities, and information 
  • Represent the agency with local organizations, public entities, and groups concerned with child care issues 

REQUIRED QUALIFICATIONS 

  • Five years’ experience in related field; two years of supervisory, program or project management experience in the non-profit sector 
  • Demonstrated success managing projects that include balancing the needs of multiple stakeholders and creatively improving systems 
  • Effective oral and written communicator, including ability to support a non-technical audience 
  • Strong analytical and systems improvement skills 
  • Competency with computer software and databases, including proficiency in MS Office with strong Excel skills/experience 
  • A background clearance is required 

Physical Requirements 

  • Ability to sit at a desk for extended amounts of time
  • Ability to stand for extended amounts of time.
  • Manual dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.
  • Physical agility to lift and carry materials, bend, stoop, walk and reach overhead.


Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.

Due to the Covid-19 pandemic, Children's Council of SF will operate in a hybrid model. Applicants should be comfortable with both the remote and in office scenarios.

Benefits, and Perks:

We offer great benefits! Medical, dental, vision, Long-term disability, Life & Pet Insurance / Employer 401K Matching program/ Tuition Reimbursement Program/ FSA, HSA & Transit Commuter Benefits / Generous, graduated tiered PTO accrual - starting at 4.5 weeks annually, plus 12 paid holidays + FH for Birthday / Lunch-n-Learn Training Program

 Applications will be considered as they are submitted. Our positions remain opened until filled.


How to apply: 

Please click on link to apply: 

 https://childrenscouncilsf.bamboohr.com/jobs/view.php?id=61

 

Equal Opportunity & Equity Statement 

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. 

We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation. 

ABOUT CHILDREN’S COUNCIL: 

For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Managerial

Location

Temporarily Remote
Work must be performed in or near San Francisco, CA
Associated Location
445 Church St, San Francisco, CA 94114, USA

How to Apply

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