*Are you excited about helping healthcare providers improve patient care? Do you enjoy building relationships and providing high-quality customer service? Have you been looking for an opportunity to join a dedicated and hardworking team?*
We’re currently in search of a Program Coordinator for The American Orthopaedic Association’s Own the Bone program, a national quality improvement initiative.
Position Title: Own the Bone® Program Coordinator (exempt)
Reports to: Own the Bone® Program Director
The Own the Bone Program Coordinator is the main contact for enrolling and enrolled hospitals and medical centers and plays a key role in developing relationships with site physicians and other clinicians, providing information about the Own the Bone program and answering questions. S/he provides program support, ensures that enrolling and enrolled client sites are provided the necessary tools and information, accurately tracks prospective site and site enrollment data, and coordinates the member renewal and invoice process. Additionally, this individual supports the management of registry operations, and acts as the key contact for outsourced IT support for the Own the Bone program. S/he provides staff support to the Program Director, Own the Bone physician leadership, and other staff as assigned.
To apply, please submit your CV and a cover letter describing your interest in the position (N.B. a cover letter is required for consideration).
Duties and Responsibilities
- Acts as the primary contact for both clinicians and hospital administrators at both prospective and enrolled hospitals, medical centers, physician groups, and health plans.
- Conducts outreach to prospective sites, developing letters and materials and preparing mailings for prospective hospitals, coordinating meeting and exhibit-related schedules, activities and requirements, (including logistics and vendor payments) and representing the Own the Bone program at exhibits at society meetings as needed. Tracks prospect sites and documents the success of different approaches to identify and recruit sites and contributes to the development of appropriate site enrollment tools, systems, and strategies.
- Coordinates new site orientation, assists in developing and preparing new member materials, organizes and conducts registry training and teleconferences for members, and reviews and updates Own the Bone program implementation best practices, resources and tools.
- Tracks and monitors site enrollment status, retention, and annual program renewal, managing invoicing and payments processes, as well as the database structure for effective tracking of hospital membership and member activity.
- Assists in developing PowerPoint presentations and program updates.
- Researches statistics related to osteoporosis/fragility fractures and stays up-to-date on latest reference articles and resources.
- Assists in developing new web-based program content, articles, e-newsletters and marketing materials and manages social media and website program updates.
- Supports the planning and execution of regional educational conferences/symposia.
- Assists in developing program update materials.
- Contributes to the training and day-to-day supervision of the Program Assistant.
- Maintains program documentation (electronic and paper) and monitors program email and website communications.
- Performs other duties as assigned.
Knowledge, Skills and Abilities:
Minimum Bachelor’s degree required, with strong academic performance.
Minimum two years previous professional experience including program support and client management background. Knowledge of contract management, vendor management, and CRM and member engagement management/AMS systems, marketing automation, and graphic design and social media tools.
- Exceptional verbal and written communication skills.
- Experience successfully building and maintaining client relationships.
- Highly developed organizational skills and attention to detail.
- Excellent project management skills, including the ability to manage and prioritize multiple concurrent projects.
- Solid command of MS Excel, MS PowerPoint, MS Word and Outlook.
- Demonstrated ability to work as a member of a fast-paced, dynamic team to deliver on program objectives.
- Ability to respond positively and creatively to new challenges and responsibilities as they arise.
- Ability to support training and supervision of junior staff.
- Experience with member database technology, Salesforce and web site management/development a plus.
- Experience working with healthcare professionals desirable.
Anticipated out-of-town travel: up to 10-15 days/year
Required in-town weekend meetings: 3-5 days/year
- Strong relationship building and maintenance skills.
- Exceptional communication skills and interpersonal abilities to get along with others and work as an integrated team.
- Self-starter with an ability to work independently and creatively under unstructured situations.
- Excellent analytical skills and capacity to clearly define the key issues to address in complex problems.
- Strong organizational abilities to organize, prioritize, and coordinate a high volume of details and a variety of projects.
- Professional demeanor to appropriately represent professional society.
- Highly proficient in MS Excel, MS PowerPoint, and MS Word, and proficient in HTML.
- Willingness to work extra hours during high demand periods to assure deadlines are met.
- Flexibility and enthusiasm in working on new projects and taking on new responsibilities as assigned.
To apply, please submit your CV and a cover letter (required) describing your interest and applicable skills for the position.