Member Services Manager

Job Type

Full Time


Details: Salary Commensurate with Experience.




United States


The Residential Real Estate Council (RRC) is a professional organization comprised of more than 34,000 REALTOR® members. RRC supports its members with education, networking events, practitioner developed tools and mentoring. It also awards the CRS Designation to experienced REALTORS® who have completed advanced professional training and demonstrated outstanding professional achievement in residential real estate.

RRC is seeking an experienced Member Services Manager. This position is responsible for assisting in the development and annual assessment of a membership development plan including member recruitment, retention and engagement. 

Major Duties and Responsibilities (not all inclusive):

  • Manage the annual and monthly renewal process by coordinating efforts of departments and vendors. This includes sending email notices, text messages, printed invoices and coordinating telemarketing efforts. 
  • Developing and implementing member engagement strategy to increase member benefit awareness and usage through email and other communications.  
  • Apply market research, best practices, and industry research to implement innovative recruitment/retention strategies.
  • Assess member benefit offerings and develop new benefit programs.
  • Developing a new member onboarding program.
  • Assist staff in generating relevant, accurate and timely reports that assist with understanding trends. Validating member data to maintain the integrity of the Council’s database.  
  • Manage the development and production of the Print Directory project which includes coordinating efforts of departments and vendors to meet deadlines and exceed revenue goals.
  • Oversee the Find-A-CRS online directory which includes potential enhancements while meeting or exceeding revenue goals.  
  • Lead efforts to encourage long-term candidate members to earn the CRS Designation and existing designees meet maintenance requirement.
  • Serve as a liaison to International partners who deliver RRC education and benefits.
  • Other duties as assigned by the Chief Administrative Officer.

Education, Experience and Skills

  • Bachelor’s degree
  • 3-5 years’ experience in membership management
  • Strong technical skills in AMS systems and ability to create and manage campaigns
  • Strong planning and organizations skills required, demonstrated ability to plan, analyze and coordinate activities
  • Strong analytical skills and experience interpreting data and to developing operational plans
  • High level of initiative, creativity and excellent verbal and written communication skills
  • A self-directed individual who also works well in a team environment


Competitive benefits package available, including health insurance and retirement options.

Professional Level


Minimum Education Required

4-year degree

How To Apply