Associate, Program Operations

Posted by
New York, NY
Published 8 days ago


Associate, Program Operations

About Matriculate:

Matriculate’s mission is to empower high-achieving high school students from low-income backgrounds to make the leap to our nation’s top colleges.

Matriculate empowers teams of undergraduates to provide free virtual college advising to high-achieving high school juniors and seniors from low-income backgrounds. Equipped with more than 50 hours of training, undergraduate Advising Fellows provide the information, guidance, and support that these high school students need to apply to, gain admission at, and excel in the best institutions. Matriculate is working to build an America in which all talented students have a fair shot at top colleges and universities long reserved primarily for the elite.

Position Overview:

Matriculate seeks a strong candidate to serve as Program Operations Associate. The Associate’s responsibilities are to serve as a key support in developing, monitoring, and implementing systems and processes across the Matriculate program with a focus on Salesforce administration, and to manage data integrity and completeness and provide training and technical support to users. The Associate reports to the Director of Program Operations in connection with our learning and evaluation work and works closely with the rest of the Matriculate program team.

We are in the process of building our programming and fundraising operations into Salesforce NPSP. The adoption of Salesforce across the entire team is relatively new to Matriculate and this position will play a pivotal role in both building our system and ensuring successful adoption.

The Associate will respond to questions or issues from users throughout the organization and will resolve technical and functional support issues, manage data loads, create reports, review data quality, and provide training to personnel and end-users on new features and functionality. On a less frequent basis, the Associate will work with leadership to document and implement a new process, modify the existing configuration, integrate new applications and more.

The ideal candidate will thrive when collecting data and conducting analysis and will excel at systems development in an environment of continuous improvement.

This position requires drive and passion for our mission, a systems-orientation, capacity for problem solving, comfort setting and achieving aggressive goals, project management skills, excellent attention to detail, focus on quality, and commitment to access, equity and continuous improvement.

This is a full-time position with a competitive salary and benefits package.

Position Responsibilities:

Program Operations

  • Serve as primary system administrator for program management and measurement systems (Salesforce, Survey Apply and Airtable) with over 1000 users.
  • Support the design, development, implementation, monitoring, maintenance and management of all program systems, including transition from existing Matriculate systems to Salesforce, with an eye towards strategy, ease of use, quality user experience, adoptability, comprehensive record keeping, consistency, effectiveness, efficiency, collaboration, sustainability and scale
  • Support the development of tools and delivery systems for program assessments including advising skills evaluation, content test, formative, and summative evaluations and program engagement including Alumni, curriculum accessibility and online learning management
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage third-party integrations such as Calendly or Zapier
  • Coordinate the evaluation, scope and completion of new development requests
  • Work with our management team to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the systems skill set across the organization
  • Effectively act as the liaison between our users, vendors and the application development teams
  • Work independently with members of the user community to define and document development requirements
  • Keep clear and up to date records on all systems processes for continuous training across user community
  • Identify and troubleshoot challenges as they arise

Impact Measurement, Learning and Improvement

  • Support the operationalization of Matriculate’s internal and external evaluation activities
  • Support data collection, tracking, analysis, and reporting on program to ensure continuous improvement and to understand Matriculate’s ultimate impact, including longitudinal measures
  • Support evaluation and learning agenda including program team’s analysis and application of program data to inform better practice
  • Support preparation of data collection, and support communications, reporting and evaluation updates for senior leadership, board of directors, funders, external audiences, and staff


  • Demonstrate a commitment to Matriculates values: Student-centered Mindset, Valuing and Supporting the Team, Commitment to a Diverse, Equitable and Inclusive Organization, Continuous Learning, Ownership

Candidate qualifications:

The ideal candidate will have:

  • A deep commitment to Matriculate’s mission
  • A bachelor’s degree
  • At least 1 year of experience with demonstrated success ideally in some of the following areas: Data systems, Virtual or cloud-based platforms, Program management & implementation, Operations, and Evaluation & data management
  • Excellent data analysis, systems, processes, and presentation skills
  • Strong written and verbal communication skills
  • Superlative attention to detail and focus on execution; organizational and project management skills
  • Ability to think strategically and analytically while managing tactical implementation, balancing both long‐term and short‐term projects and planning
  • Unwavering commitment to excellence
  • The ability to work effectively with diverse groups of people
  • Excellent judgment and impeccable integrity
  • Initiative in problem solving, commitment to constantly learning, growing, and reflecting on their work
  • High degree of personal initiative with the desire and ability to meet aggressive strategic goals, work independently and thrive within an entrepreneurial, fast-paced and growing organization
  • Ability to learn new systems quickly
  • Knowledge of database management; Salesforce and Airtable experience a plus
  • Salesforce Administrator Certification preferred
  • Strong command of Microsoft Office suite, especially Word, Excel, PowerPoint, and Outlook
  • Ability to work evenings and weekends as necessary
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Command of remote communication methods, including but not limited to Google Hangout and Zoom.


Associate, Program Operations

About Matriculate:

Matriculate’s mission is to empower high-achieving high school students from low-income backgrounds to make the leap to our nation’s top colleges.

Matriculate empowers teams of…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 1, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level


$58,500 - $65,000Salary is commensurate with experience. In addition, Matriculate offers a comprehensive benefits package.


Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
New York, NY, USA

How to Apply

Please send your cover letter and resume to We review applications on a rolling basis.

Matriculate is committed to partnering with communities of staff, high school students, and undergraduate Advising Fellows to foster a diverse, equitable, and inclusive organization. We seek team members who will be active contributors to advancing and sustaining a culture in which all lived experiences are welcome.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We are committed to maximizing the diversity of our organization.

All qualified applicants are encouraged to apply.

Please send your cover letter and resume to We review applications on a rolling basis.

Matriculate is committed to partnering with…

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