Case Manager

Posted by
Published 9 days ago

Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse  population of Queens through a broad network of programs and services for children and youth, adults  and families, and older adults. We are a modern interpretation of the traditional settlement house, bringing to our work current best practices, innovative leadership, and a passion for social and economic justice. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome individuals from diverse backgrounds and experiences, who are inspired by our mission and are highly motivated to change lives.  


We are seeking a qualified Housing Specialist with a strong commitment to client service to work in our Eviction Prevention Program. The Eviction Prevention Program, hence, assists low-income families with accessing necessary and available rent support programs in order to address the family’s need for housing stability. The program includes assistance with: housing education, counseling, landlord/tenant mediation, household assessment, housing court navigation and application assistance.  



  • Explain, interpret, and apply Housing policies, procedures, and regulations in accordance with applicable federal, state, and local laws and regulations.  
  • Manage housing assistance case load to facilitate effective, efficient, and timely service delivery; conduct intakes and assessments.  
  • Establish and maintain professional relationships with interested or participating landlords, community organizations, service agencies, and charitable groups.  
  • Act as a liaison to provide information on leads and needed resources.  
  • Negotiate and prepare contracts between participants, landlords, and other housing agencies.  
  • Provide participant support by developing goals and service plans and mediating participant issues. 
  • Participate in meetings, training and staff development activities.  
  • Enter collected data into an HMIS information system and Salesforce 
  • Process all necessary applications or requests for assistance in a timely manner. 
  • Track and document all inputs, outputs, milestones and outcomes related to program in accordance with contract, QCH and supervisor’s requirements.  
  • In collaboration with Queens Community House programs and Community Partners, provide monthly “know your rights” workshops, webinars, and convening on topics and themes relevant to household needs and interests. 



  • Bachelor’s degree in Social Work, Human Services, Urban Studies or related field preferred.  
  • Minimum of two (2) years of experience working in similar setting providing direct client service and engaging in field activities.  
  • Knowledge of NYC housing practices, court regulations and actions.  
  • Familiarity with general casework management principles as they apply to low income housing assistance programs and socioeconomic issues.  
  • Bilingual (English/Spanish) a plus.  
  • Demonstrated attendance and punctuality in meeting required schedule.  
  • Ability to facilitate virtual meetings with participants four counseling and other supports when needed. 
  • Excellent interpersonal, organizational, multi-tasking and communication skills.  
  • Ability to maintain confidentiality and use appropriate discretion.  
  • Experience with database management and social media platforms.   


Additional Details: 

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package. The benefits package includes medical/dental/vision offerings, life insurance, flexible spending accounts, and a 403b plan. We value health and wellness too and as such staff can earn up to 27 annual leave days (17 in your first year), 12 sick days, and enjoy most federal holidays. Staff can also take advantage of an array of professional development opportunities.  


PLEASE NOTE: Applications without a cover letter will not be considered.  

Status: Full-Time, Non-Exempt  

Salary: Mid 40s, commensurate with experience  

Schedule: 35 hours per week, Monday – Friday, 9:00 am – 5:00 pm; some evenings required  



Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse  population of Queens through a broad network of programs and services for children and youth, adults  and families, and older adults. We are a…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    2-Year Degree Required
  • Professional Level


At least $42,000

Level of Language Proficiency




Temporarily Remote
Work must be performed in or near Queens, NY
Associated Location
Queens, NY, USA

How to Apply

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