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Assistant Program DIrector - Residential Services

U.S. Committee for Refugees and Immigrants (USCRI)


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Published 27 days ago

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org 

OVERVIEW 

The Assistant Director oversees day to day operations and provision of services to minors at the Shelter. The incumbent is responsible for supervising the Lead Youth Care Specialists, the Lead Teacher, the Lead House Keeping/Maintenance Worker, and Lead Security Officer. The incumbent is responsible for the implementation and development of efficient processes, effective oversight, the provision of operational support and assistance on difficult cases or as otherwise required. This position will ensure that youth are always supervised and are provided with proper recreational activities; security measures are in place; and the agency is in compliance with educational requirements. This Assistant Director will ensure youth’s safety, well-being and overall stability while in care. 

This position reports to the Program Director. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Establish and coordinate compliance measures in accordance with regulatory agencies;
  • Monitor and maintain state and local regulations pertaining to safety, fire safety and environmental protection;
  • Develop necessary training modules as it relates to but not limited to communication, leadership, and customer service;
  • Approach and communicate with clients, families, visitors, and staff with respectful, courteous, caring manner.
  • Maintain confidentiality of patient information and records, staff interrelationships, and communicate sensitive information.
  • Share pertinent information with senior management and operations team.
  • Lead staff in the areas that support the delivery of plans, programs, and operational efficiency and provide ongoing direction, development, coaching, counseling, and support to staff;
  • Provide oversight and guidance as it relates to best practices, problem and conflict resolution, crisis management and services to at risk youth; 
  • Provide staff with leadership, supervision, and guidance to carry out responsibilities; assist with successfully handling employee relations; provide resolutions, and disciplinary action if/when needed; 
  • Train and monitor staff to maintain the shelter in accordance with ORR, DCF, OSHA and agency health and safety standards; 
  • Supervise the Lead Maintenance and Housekeeping staff to ensure checking/reporting of repairs and that maintenance needs are met for the required physical condition of the facility and safety of the children;
  • Supervise and work closely with the Lead Security Officer to identify minors who are a flight risk. For unauthorized absences of minors, monitor the reporting of Serious Incident Reports (SIR) and notification to ORR Hotline, and local law enforcement;
  • In collaboration with the Program Director and Assistant Director for Case Management & Clinical Services, review intake referrals and transfer request packets for placement determinations;
  • Work closely with the Program Director and Assistant Director for Case Management and Clinical Services to ensure high risk cases (i.e. flight risk, medically fragile, criminal history, danger to self or others) are identified to ensure that the youth is in the appropriate level of care and is provided with appropriate services; 
  • Ensure that all services provided to youth are properly documented and cases involving at-risk-youth are elevated to the other Assistant Director; 
  • Maintain regular communication with staff and other team members regarding youth acclimation, behavior modification, and verbal/physical altercations;
  • Supervise and assist with the coordination of recreational outings, school field trips, and medical appointments;
  • Ensure all staff are aware of deliverables, policies and programs, and provide guidance as it relates to best practices, conflict resolution, and services to youth while in care;
  • Work closely with Program Director and Assistant Program Director for Case Management & Clinical Services to develop, monitor, manage, and evaluate individual treatment, detailed supervision plans, comprehensive safety plans and behavior plans/contracts;
  • Assist and review annual performance review.
  • Complete annual performance reviews in a timely manner. 
  • Participate in weekly meetings to monitor the quality of services provided to youth and to complete on-going review of youths’ goals;
  • Assist senior management in the development of staff, and as requested lead recruiting, orienting, coaching and training efforts;
  • Regularly monitor and check driver’s eligibility list if an employee is driving for work purposes; 
  • Monitor and address the grievance box and respond/address issues and/or concerns raised by youth in care;
  • Serve as liaison with ORR staff to provide urgent requests and reports;
  • Assist with the tracking, and development of goals and benchmarks;
  • Stay current regarding nationally recognized accreditation standards;
  • Report all situations of importance regarding risk management;
  • Assist in the planning and implementation of new programs;
  • Report (and if possible, provide intervention for) incidents of abuse and potential abuse to the appropriate chain of command contact and/or supervisor on site; 
  • Adhere to all agency and program safety procedures including reporting and unsafe practices, equipment and environment, and take active role in correcting the unsafe practice, equipment or environment through proper notification including proper supervision of youths at all times; and
  • Perform other job-related duties as assigned by supervisor(s). 

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). 

REQUIREMENTS 

  • A Master's degree in Social Work (MSW) or other related degree in the behavioral sciences, human services, or social services fields and at least 5 years of progressive employment experience in the fields that demonstrates supervisory and case management experience; 
  • Experience in child welfare or working with immigrant populations; 
  • Written and verbal fluency in English and Spanish is required; 
  • Extensive knowledge of community resources, particularly for individuals without legal status;
  • Ability to prioritize duties independently, think strategically, and multi-task in a fast-paced environment;
  • Ability to work well independently and to lead a team;
  • Supervisory experience is required;
  • Proficiency in Microsoft Office required; 
  • Exceptional time management and attention to detail; 
  • Flexibility and willingness to work irregular and long hours including evenings and weekends as the position requires on call rotation with staff. 
  • Valid state issued driver’s license and auto insurance is required; 
  • Must pass a criminal background, child abuse and neglect registry clearance and other screening requirements including health assessment, Tuberculosis test and drugs test; 
  • Possess or be able to obtain CPR and basic first aid certification; 
  • Support a trauma-informed approach and therapeutic learning environment when interacting with youth; 
  • Support all functions that attain and maintain accreditation and compliance with regulatory agencies; 
  • Ability to work under pressure and remain calm and composed under stressful situations; 
  • Ability to work collaboratively with staff, residents, service providers and others; 
  • Ability to evaluate/interpret information and make good and independent judgements or decisions; and 
  • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.

TRAINING REQUIREMENTS

  • Satisfactory Completion of USCRI’s Orientation and Training; 
  • Satisfactory completion of annual mandatory training; and
  • Complete additional training as identified by supervisor(s), program director or Human Resources

PHYSICAL DEMANDS 

  • Use of manual dexterity, tactile, visual, and audio acuity;
  • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands; 
  • Occasional lifting (up to 50 pounds), bending, pulling, and carrying;
  • Ability to read, write, and converse in English and Spanish;
  • Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements); and 
  • Ability to remain calm and composed under stress.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer. 

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Master's Degree Required
  • Managerial

Benefits

Provide excellent benefits

Provide excellent benefits

Level of Language Proficiency

Written and verbal fluency in English and Spanish is required.

Written and verbal fluency in English and Spanish is required.

Location

Lake Worth, FL

How to Apply

ADDITIONAL NOTES

Please submit a resume with cover letter describing your interest and qualifications with your online application.

References will be required at time of the final interview.

No telephone calls please. Position will remain open until filled. 

ADDITIONAL NOTES

Please submit a resume with cover letter describing your interest and qualifications with your online application.

References will be required at time of the…

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