317 South Main Street
Blue Ridge CASA(Court Appointed Special Advocates) for Children, is a nonprofit organization that recruits, trains and supervises community volunteers to advocate for abused and neglected children involved in the juvenile court system and in foster care. Blue Ridge CASA operates in Harrisonburg, Rockingham, Staunton, Augusta, Waynesboro and Lexington, Rockbridge, Buena Vista, in Virginia.
The Advocate Manager is responsible for Advocate recruitment, selection, training, case assignment, supervision, recognition, and retention, as well as Court Report editing, Court liaison. The Advocate Manager is principally responsible for providing staff support to CASA Advocates, ensuring that children assigned to the CASA program receive appropriate advocacy services. The Advocate Manager will coordinate her/his efforts with the Executive Director and the other Advocate Managers. The Advocate Manager may procure and supervise interns.
Summary of Responsibilities
Program Planning. Work with the Executive Director to prepare, implement and assess the progress of an Annual Program Plan.
Advocate Management. Prepare, present and implement an annual Advocate Management Plan that includes annual measurable goals related to the improvement of recruitment, selection, training, continuing education, advocate support, and retention, strategies, and activities to achieve these goals.
Advocate Recruitment. Work with the Marketing Manager, Development Officer, and the Executive Director, to carry out volunteer advocate recruitment activities in the community.
Advocate Selection. Interview community members interested in volunteering as advocates. Obtain approval from the ED to train the selected candidate.
Advocate Training. Implement a pre-designed 30-hour initial training program for selected volunteer advocates. Prepare and update the training manual and materials as needed. Conduct follow-up interviews after training. Coordinate Court induction ceremonies for volunteers who comply with all training requirements.
Advocate Continuing Education. Plan and implement an annual 12-hour continuing education program. Monitor the compliance of each volunteer advocate with the yearly required minimum of 12 hours.
Advocate Supervision. Supervise, guide and support volunteer advocates as they carry out their advocacy. Respond to questions, and provide support promptly when requested. Provide positive feedback to volunteers frequently, and corrective feedback as needed. Offer and implement coaching as needed. Monitor volunteer's activities for compliance with VA Code, DCJS, and NACASAA regulations. Apply corrective actions when regulations are breached. Review volunteer monthly advocacy activities for completeness, thoroughness, and effectiveness. Offer suggestions and guidance to volunteers to improve their advocacy. Review and edit volunteer Court Reports as needed. Attend Court case hearings with volunteer advocates.
Case Management. Consult with Court and DSS staff regarding needs for volunteer assignments. Assign active volunteers to ongoing caseload. Initiate letter to case agencies when a case is opened. Keep Executive Director informed of any problems or concerns involving CASAs or others which might have a negative impact on the organization. Read, edit and prepare all CASA case reports for the Court. Ensure that all CASA Reports are submitted to the court in a timely manner.
Advocate Retention. Identify, suggest and carry out activities to increase volunteer retention by making their experience satisfying and rewarding, cultivating their feeling of belonging and connection to the organization, and a culture that is positive, enthusiastic, and encouraging.
Institutional Relationships. Cultivate relationships with Courts, DSS, GALs, Schools, providers, etc. as volunteers carry out their advocacy
- Ability to prepare, implement, and assess an annual plan, with multiple goals and deadlines.
- Ability to identify and communicate opportunities for improvement of the different parts of an ongoing program.
- Ability to speak in public about the program addressing small groups of community members. As well as talk to community members, business owners, etc. about our program and our need for volunteers.
- Ability to conduct interviews to select volunteers based on a predefined criterion, and your instinct.
- Ability to prepare and facilitate an extended training program, of 7 to 10 sessions following a previously given program and content.
- Ability to conduct post-training interviews to verify that an advocate candidate has acquired the knowledge and skills needed for the job, and provide feedback.
- Ability to plan and implement continuing training opportunities, like lunch & learn with a guest speaker.
- Proven ability to Audit each volunteer's yearly continuing education hours.
- Proven capacity to supervise, coach, give feedback, and support the work of volunteers; as well as apply corrective actions when necessary.
- Capacity to review reports from volunteers with their monthly advocacy activities for completeness, thoroughness, and effectiveness, as well as offer suggestions and guidance to volunteers to improve their work.
- Capacity to understand regulations and monitor program and volunteer activities for compliance with regulations.
- Capacity to maintain a professional, courteous, positive and collaborative relationship with professionals we collaborate in public and private sectors.
- Ability to quickly identify and share program problems that might have a negative impact on the organization.
- Capacity to read, edit and prepare and submit to Court a significant amount of complex and detailed reports.
- Ability to identify, suggest and carry out activities to make volunteers’ experience satisfying and rewarding, cultivating their feeling of belonging and connection to the organization.
- Capacity to listen, receive and share feedback about our program from outside parties we collaborate with.
- Leadership qualities, startup attitude, results-oriented, driven to help achieve team goals. Self-motivated and self-directing.
- Interest and sensitivity towards CASA’s mission and impact. A heart and passion for working to make the world a better place through nonprofit action.
- Curiosity and interest in continuous learning. Demonstrated effort to maintain and grow knowledge in relevant areas. Research and learn how to do new things. Test new procedures to see. Quick technological adopter.
- Ability to manage multiple tasks and deadlines independently
- Ability to direct and supervise interns and volunteer groups, guaranteeing productivity while providing them with a positive experience.
- Professional and positive attitude and ability to work as a team member of small staff team.
- Ability to work harmoniously and effectively with different personalities and individuals from diverse backgrounds.
In addition to a salary, our compensation package includes performance-based raises & bonuses, as well as the following benefits that are valued in approximately 27% of an employee’s salary:
- Access to a Individual Retirement Account with a matching annual contribution up to 3% of employees salary
- A total of 28 Annual PTO days: 10 vacation days, 12 sick days, 5 personal days, and 1 volunteering day.
- Flexible work schedules.
- A total of 16 holidays
At this time, we do not offer health insurance coverage as a benefit.
Level of Language Proficiency
Bachelor’s degree in Social Sciences, Human Services or related areas, or an equivalent combination of education and experience.
Professional knowledge of child abuse & neglect, juvenile law & justice, the foster care system, court proceedings and timelines, trauma, aces, attachment theory, resilience, domestic violence and child abuse, addiction, substance abuse as a disorder, drug abuse & trauma, poverty issues.
Minimum Education Required