4712 35th Avenue South
Position Title: Health Home Program Engagement and Resource Specialist
Position Summary: The Health Home Program Engagement and Resource Specialist (ERS) operates within the Full Life Care Health Home Program and reports to the Health Home Program Director. The ERS fills a critical role in assuring that the highest quality of Health Home services are provided to program beneficiaries throughout the King County area of service. The ERS provides outreach to newly enrolled beneficiaries and acts as an allied staff member to support person-centered care coordination services to engaged program beneficiaries. The ERS meets with beneficiaries in their homes or location of choice as needed or directed by the Health Home Program Director, and provides Health Home services to beneficiaries as assigned and appropriate.
Reports to: Health Home Program Director
FLSA Status: Non-exempt
Essential Position Functions:
1. Conduct outreach to Health Home enrollees to educate on Health Home Program services and facilitate initial communication with assigned Care Coordinator.
2. Complete opt-in process with program beneficiaries including participation agreements, Health Action Plan-related health screenings, and initial home visit assessments.
3. Monitor and track due diligence requirements for new program enrollees and currently engaged beneficiaries.
4. Coordinate with Health Home administrative support staff to complete disenrollment process for beneficiaries according to due diligence requirements, beneficiary opt-outs, and case closure procedures.
5. Conduct educational and networking outreach to facility and community partners to support Health Home service engagement efforts as well as ongoing service dynamism for engaged Health Home beneficiaries.
Allied Staff Functions
6. Collaborates with Care Coordinator(s) to provide case-related allowable activities such as Health Action Plan-related health screenings and care coordination services to engaged beneficiaries in-home or at beneficiary’s location of choice.
7. Assists Care Coordinator in outreach to engaged beneficiaries to maintain monthly face-to-face meeting requirement.
8. Provides Health Home services to engaged beneficiaries including care coordination, comprehensive transitional support, individual and family support, referrals to community services and supports, and health promotion.
9. Maintains comprehensive case paperwork according to completed activities and program requirements including database documentation, hard copy file paperwork, and electronic file maintenance.
10. Assures all necessary parties are updated on completed activities to avoid duplication of services.
11. Conducts research and compiles community resources for specific case needs and efficient ongoing access.
12. Communicates in responsive manner with program management staff and care coordinators.
13. Engages in daily case triaging and problem-solving.
Marginal Functions of the Position:
- Complete projects and tasks as assigned by supervisor;
- The ability to prioritize projects needing to be completed in a timely manner;
- Collaborate with and train staff on proper operation and maintenance of program systems and equipment;
- Availability to be reached and respond quickly to facility emergencies;
- Provide back-up field coverage as needed and directed by supervisor.
1. Related program support or direct service experience; specific established experience working with older and disabled adults in community-based settings preferred;
2. Bachelor’s Degree in psychology, social work, or public health preferred;
3. Mission-driven and desire to support growing program in pace-setting field;
4. Must have excellent verbal and written communication skills;
- Working knowledge of computer and communication technologies including word processing programs, spreadsheet and database applications;
- Ability to maintain professional boundaries and practice self-care;
- Ability to work in fast-paced environment;
- Ability to multi-task and triage tasks on daily/hourly basis;
- Ability to adapt and perceive case-specific and program needs on daily basis;
10. Must have access to private reliable means of transportation, may require reliable vehicle for client transport;
11. Current Washington State Driver’s License and proof of safe driving record obtained through appropriate Washington state department;
12. Ability to work independently and communicate effectively with program management staff, ancillary departments, program service staff, and clients.
1. Dependable and responsible;
2. Likes people and has a nurturing and caring attitude;
3. Organized, self-motivated, honest, and mature;
4. Must be able to lift 25lbs and support clients mobility;
Must be able to operate office equipment including but not limited to computer keyboards, multi-line phone system, fax and copy machines.
Benefit package includes:
- Up to 27 PTO days just in the 1st year
- Paid sick leave
- 8 Holidays
- Medical Healthcare coverage with very low employee monthly premiums
- Dental Healthcare coverage with NO monthly premiums
- Vision coverage discount
- Tax Annuity medical plan (FSA)
- Multiple Retirement plans with Employer matching!
Minimum Education Required
How To Apply
Submit your application to: