3650 131 Ave SE
The Donor Family Aftercare Coordinator position is responsible for assisting the Aftercare Program in all of its functions. This role provides support to the Aftercare Program to ensure donor family experiences are consistent and the highest level of quality service and outcome is achieved.
- Become knowledgeable about organ, eye, and tissue donation and the transplantation field.
- Provide bereavement and grief resources to families.
- Facilitate correspondence between donor families and recipients.
- Member of planning team for donor family events and celebrations.
- Support events and planning team with special projects for donor families.
- Close collaboration and with Donor Family Aftercare Program Manager and Donor Family Aftercare Specialist.
- Adhere to quality standards and legal compliance with regulatory and accreditation agencies (AOPO, OPTN, CMS, etc.).
- Delivers grief and bereavement support for LifeCenter Northwest donor families.
- Assistance with all post donor case family follow-up, including: required mailings, phone calls, written correspondence, answering donor family questions, etc.
- Ensures donor families have accurate, real-time access to information about bereavement support via our website, printed collateral, email, and over the phone.
- Facilitates donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.
- Lead in managing required mailings to ensure that they are timely and accurately delivered to donor families.
- Support in coordinating the donor family quilt program and managing inventory.
- Maintenance of Aftercare bereavement materials, which includes and is not limited to ordering supplies and maintaining appropriate inventory.
Communications and Events
- Provides support to the Donor Family Aftercare Program Manager, Donor Family Aftercare Specialist, and Events Program Manager on the execution of donor family events.
- Monitoring of Donation Community Facebook group and support with website auditing.
Documentation and Data Management
- Ensures accurate and timely documentation of all family support interactions.
- Provides database management support to donor family programs.
- Reviews donor family survey responses and manages data related to family feedback with the goal of improving overall program performance.
- Bachelor’s degree from a four-year college or university is preferred.
- Relevant work experience can be considered and substituted for academic requirements.
- Documented courses/programs in grief and bereavement counseling preferred.
Knowledge, Skills, and Abilities:
- Minimum 1-2 years of experience in a related field such as counseling, chaplaincy, or social work preferred.
- Experience in a health care environment or related field is preferred.
- Ability to learn and understand applicable local/state/federal regulations.
- Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
- Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
- Thoroughness and attention to detail in accomplishing tasks.
- Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality and the ability to collaborate.
- Excellent written and verbal skills, including the ability to prepare correspondence, emails, letters, and phone calls with donor families and members of the donation community.
- Ability to analyze and assess situations and create solutions.
- Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point and other comparable software programs.
Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times.Travel is essential to this position; consequently, the employee must be prepared to travel by automobile and airplane.
LifeCenter Northwest is proud to be an Equal Opportunity Employer.
There are many things to consider when deciding if a job is right for you. At LifeCenter Northwest we offer the opportunity to work with great people for a meaningful cause. We also know how important it is to maintain a healthy work-life balance. That’s why we provide a full array of benefits to you and your eligible family members.
- Medical, dental, and vision coverage at a low monthly cost for full-time employees. Coverage is also available for eligible dependents at a monthly fee.
- Healthcare and dependent care flexible spending plans.
- Pre-tax commuter savings plan.
- Company-paid life, long term disability, and business travel accident insurance.
- Company-paid employee assistance program (up to 3 face-to-face counseling sessions provided).
- Wellness programs.
- Accrued Paid Time Off (PTO) to be used for vacation and sick time for full-time employees.
- 10 Paid holidays per year.
- Accrued Extended Illness Bank (EIB) to be used for extended leave due to illness or injury.
- 403b Retirement Plan with up to a 7% company match.
- Tuition reimbursement for full-time employees for job-related educational expenses.
- Gym club reimbursement up to $45 per month.
Minimum Education Required
How To Apply
Submit your resume and answer all application questions on our online application.