Outreach Specialist

Job Type

Full Time


Minimum: $42,000
Maximum: $44,000




3636 16th Street Northwest
District of Columbia
United States


Position Title: Outreach Specialist

Reports to: Assistant Director – Specialists

Location: Veterans Services Division

Developed by: Division Director

Classification: Exempt


Who we are:

Friendship Place is nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-focused - individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.



This position assesses all referrals of low income Veteran Households for eligibility by program guidelines and conducts outreach to Veterans and their families in DC, Arlington, Alexandria, Loudoun, Fairfax, Prince William, Montgomery, Prince George’s, and Frederick. The Outreach Specialist will conduct outreach to locate eligible veteran households for Supportive Services for Veteran Families (SSVF), who would otherwise be difficult to locate or serve. The Outreach Specialist will screen for program eligibility and complete VI-SPDAT, SPDAT and/or Prevention assessments as needed to determine prioritization within the Coordinated Entry system and enter them into HMIS. The Outreach Specialist will complete cover sheets and fill open intake slots with eligible households assigned to Friendship Place. The Outreach Specialist will build and maintain relationships and partnerships with other social service organizations and outreach workers in the service areas. The Outreach Specialist will provide referrals to low income Veteran Households that do not meet the requirements of the program and will track where ineligible households were referred. The Outreach Specialist will be at the CRRC weekly to conduct eligibility screenings and provide resources to walk-ins. The Outreach Specialist will manage the screening line calls to determine eligibility and assignments to case managers.


Essential Duties and Responsibilities:

·      Conduct outreach

·      Coordinate with Rapid Resolutions staff and other outreach specialist

·      Target the “most in need” Veteran Families and those who would otherwise be difficult to locate or serve

·      Make contact and develop rapport with homeless and at-risk Veteran Families and make appropriate community referrals

·      Conduct VI-SPDAT, SPDAT and/or Prevention assessments with Veteran Families in need of services and enter into HMIS

·      Develop and maintain relationships with local social services and public benefit agencies, shelters, faith based and community-based organizations serving low income, at risk, and homeless Veteran Families

·      Develop and maintain relationships with local VA facilities, including Vet Centers and Veterans Benefit Administration offices

·      Ensure call backs to the screening line are returned within 2 business days

·      Provide resources and warm hand offs to veterans who are not eligible for services

·      Participate in Stand Down (or similar) events

·      Participate in Local Coordinated Entry

·      Market services provided by the SSVF grant

·      Participate in multidisciplinary meetings and regular supervision

·      Maintain and document all outreach and screening efforts on appropriate Google Docs

·      Attend professional trainings and conferences as needed

·      Perform all other duties as assigned



Bachelor’s degree and 1+ years experience in a similar setting preferred



·      Ability to operate a motor vehicle

·      Understanding and/or experience working with Veterans

·      Experience with outreach to local organizations and government agencies

·      Strong written and verbal skills

·      Ability to work in a culturally diverse environment

·      Ability to work well under pressure

·      Ability to work as a team player


Working conditions:

Up to 75% of the time may be spent working in the field with participants, in the car, outdoors, or in shelters. Other time will be spent in the office completing administrative work, conducting calls from the screening line and completing other documentation.


Physical and Environmental Requirements:

Monday – Friday 9:00 AM – 5:00 PM, some evenings and early mornings necessary, weekends, and holidays may be required


Background checks: The selected candidate will be required to pass a criminal history background check and/or fingerprinting including FBI, MDP.


Specific Requirements:

Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license. 


We offer an excellent benefits package including low cost medical benefits (3 tiers), employer paid dental, vision, and disability insurance, 403(b) matching, generous time off.

Professional Level

None specified

Minimum Education Required

High School

How To Apply


Qualified candidates may apply by sending a cover letter stating how you can make an impact and resume to Kally Canfield - kcanfield@friendshipplace.org