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Customer Service Representative

Posted by

Animal Protection Society of Durham


New
|
Published 5 days ago

$15/hr

Job Summary:

This position is to serve as the primary contact for the public for all shelter operations. This includes process

Duties & Responsibilities:

· Provide an accurate inventory of animals within the shelter before each business day

· Check the general voicemail and adopt email daily

· Answer phones before and during open hours

· Responsible for the entire adoption process including but not limited to; reviewing adoption applications, communicating with potential adopters ,arranging visitations and filling out paperwork

· Provide counseling and education for the public including general care information, any known history on APS animals, information on acclimating an animal to a new home, training advice, potential health and behavior issues, and responsible pet ownership.

· Assist the public with redeeming their pet from the shelter, including arranging viewing of the stray animals and discussing redemption paperwork and fees.

· Review lost and found requests for the APS website.

· Complete data entry and updates into Chameleon software for accurate inventory and statistics

· Record, organize and file impoundment, application, medical and contract paperwork.

· Collect and record money for both County and APS transactions.

· Provide assistance for Durham residents needing help with their animals. This includes spay/neuter, medical care, financial assistance and other APS resources as needed.

· Coordinate with other departments and management to accomplish APS goals.

· Ability to work every Saturday.

Qualifications & Skills:

· Excellent written and verbal communication skills

· Exceptional and compassionate customer service

· Knowledge of positive training techniques

· Knowledge of common medical and behavioral issues for animals

· Knowledge of shelter standards of care

· Proficient in Microsoft Office and Chameleon software

· Ability to remain calm in often highly emotional and stressful situations involving the public

Education & Experience

· High School Diploma

· Previous customer service as well as animal shelter experience highly desired

· Bilingual preferred

Job Summary:

This position is to serve as the primary contact for the public for all shelter operations. This includes process

Duties & Responsibilities:

· Provide an accurate inventory of animals within the shelter before each…

Details at a glance

  • On-site Location
  • Full Time Schedule

Location

2117 East Club Boulevard, Durham, NC 27704

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