USO Great Lakes Center
Naval Station Great Lakes
Position: Center Director, Naval Station Great Lakes
Reports to: Director, Center Operations & Volunteer Services
Job Status: Exempt, Full-Time
About the USO of Illinois: The mission of the USO is to strengthen America’s military members by keeping them connected to family, home and country, throughout their service to the nation. The USO of Illinois, in times of peace and war, delivers comfort and enhances the morale and well-being of the Active Duty, Guard and Reserve men and women of the U.S. Armed Forces and their families through a variety of social, recreational, educational and entertainment programs and support services. Since 1941, the USO has served as a private, civilian 501(c)(3) non-profit organization that receives no direct government funding but relies solely on the generosity of the American people.
Position Overview: The Center Director at Naval Station Great Lakes is primarily responsible for directing all daily operations and facilities management at USO Great Lakes Center, including programs and services offered to military and military families by performing the following duties. The position acts as a principal liaison and representative of the USO to the military community on Naval Station Great Lakes and its vicinity, to USO Volunteers, and will assist and report to the Director of Center Operations & Volunteer Services and the President & CEO.
• Plan, implement and manage activities, programs and services of USO of Illinois Great Lakes Center; and support programs for the military within the surrounding military community, such as: No Dough Dinners, military family programs, holiday programs, holiday exodus, etc.
• Supervise the daily opening and closing operations and logistics of the USO of Illinois Great Lakes Center.
• Supervise, direct, and coordinate part-time employees and volunteers who perform services at the USO of Illinois Great Lakes Center.
• Plan, implement and manage localized marketing activities to assure maximum participation by persons in the Armed Forces and their families.
• Maintain a high standard of excellence by providing military and military family member guests with a clean, comfortable, safe and inviting facility and atmosphere that extends timely information, assistance, referral services and hospitality.
• Uphold the highest standards of cleanliness, equipment maintenance, security and safety.
• Ensure that all USO of Illinois services and policies and procedures are followed.
• Represent the USO organization and work collaboratively with community-based service organizations, local businesses, city officials and chambers of commerce and other USO Centers.
• Build cooperative relationships with the military community-at-large, the staff on the Naval Station Great Lakes base and all other partnering organizations affecting the mission of the USO at Great Lakes.
• Assist USO of Illinois Headquarters with any program needs.
• Represent the interests of the USO of Illinois to the public through speaking engagements, community events, volunteer fairs, etc.
• Maintain knowledge of current news and events of U.S. Armed Forces from the DoD and USO, Inc.
• Assist with the coordination of annual USO Events, to include: USO Gala, Clark After Dark and Golf Outing; USO Volunteer Recognition; and other events on an as needed basis.
• Make supply runs once a week, or as needed, and pick up donations when needed.
• Move equipment, supplies and other items to storage location or to another location in support of USO events and programs on a regular basis.
• Stand or Walk approximately 4 hours total, on a daily basis.
Qualification/Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.
• Must be a strong advocate of the USO’s mission of supporting active, guard and reserve military personnel and their families.
• Knowledge of the military community and demonstrated understanding of their special lifestyle and needs is a plus.
• Must possess excellent management, organization, and supervisory skills.
• With this position of center director being on an active Navy base, previous military experience highly encouraged and preferred.
• Strong interpersonal and customer service skills with the ability to maintain mutually productive relationships with professional sports, corporate, civic and governmental partners and agencies.
• Previous experience in non-profit sector, to include volunteer management experience, a plus.
• Project management and special event experience preferred.
• Strong written and verbal communication skills with proficiency in Microsoft Office Suite and social media.
• Working knowledge and experience supporting organizational accounting and budgeting functions.
• Must be an energetic self-starter with the ability to multi-task and manage time within established priorities.
• High level of attention to detail and organization skills.
• Have own automobile.
• Must maintain a valid Illinois Driver’s License at all times.
• Must be available to work weekends, evenings and occasional holidays.
• Must have the ability to lift a maximum of 50 pounds.
Education and/or Experience: Bachelor’s degree (B.A.) required, advance degree preferred, 2 years of non-profit or commensurate experience preferred, and management experience. Personal service in the U.S. Armed Forces, or service as a direct family member of someone who serves/has served, a plus.
Language Skills: Ability to communicate effectively with donors, board members, client population, volunteers and co-workers alike. Ability to craft clear correspondence. Ability and enthusiasm to communicate the USO of Illinois’ mission in one-on-one contact, as well as in other settings.
Competencies: the measurable characteristics of a person that are related to success at work.
Integrity & Trust
Is widely trusted; is seen as direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Paid Time Off; Health, Dental and Vision
Level of Language Proficiency
Minimum Education Required