The Nutrition Program Assistant will facilitate communication between the clients and Nutrition Health Education staff and help gather necessary client information, assist with client retention, and the collection of data used to assess service gaps. In addition to client advocacy, the Nutrition Program Assistant will support all administrative processes, assisting staff with their responsibilities and execution of educational group sessions, and other educational activities. The Nutrition Program Assistant will provide technical and logistical assistance during the educational workshops, administrative tasks, and client care coordination activities associated with the delivery of nutrition and food pantry services. In addition, the Nutrition Program Assistant will assist with community coordination activities and connecting clients to medical care and supportive services.
Essential Job Functions
- Act as liaison of communications between program staff and clients
- Assist CNE with technical and logistical support and coordination of workshops and other group activities
- Conduct client calls regarding program activities, scheduling appointments and service reminders
- Track and document client program participation
- Make and follow-up on referrals for services such as other needed resources
- Document progress notes that summarize client communication, further needs and referrals
- Assist in client care, collect client information, contact clients who are not meeting participation or program requirements, schedule nutrition assessment and counseling appointments, communicate with other providers as needed.
- Enter program service and participant data into agency and other reporting systems.
- Assist with receipt reviews
- Routine communication with all members of the care team.
- Complete and submit documentation of services provided in a timely and efficient manner (e.g., within two business days past the provision of service).
- Maintain all documentation of services provided.
- Adhere to workplace policies and procedures, including confidentiality, documentation, channels of communication, workplace culture, dress code, and conflict resolution.
The following duties are to be performed as assigned by the supervisor:
- Assist with food pantry wait-list; retrieve pantry voicemails, make confirmation calls, schedule program enrollment appointments when needed
- Assist with special projects and perform other related duties as assigned by supervisor
- Create a welcoming and professional environment for all at GMHC.
Education and Certification
- Associates Degree or bachelor’s degree in preferred in Health or Human Services field.
- 1‐2 years of experience working in the field of HIV/AIDS or with other chronic illness.
- Bilingual in Spanish/English required
- Familiarity with the geographic region being served
- Cultural and linguistic competence for the target population.
Special Skills and Knowledge
In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all the following:
- Ability to make data entries into computer databases – TREAT, AIRS
- Exceptional verbal, written, computer, communication, and interpersonal skills.
- Use of computer software --Microsoft Office Suite including Word and Outlook calendaring, and Excel.
- Must be able to lift up to 30 pounds in order to receive food deliveries. Reasonable accommodations can be made to individuals with disabilities to perform the essential functions of the job.
- Proven experience in an office, healthcare, or customer service setting.
- Must have very good organizational and time-management skills. Knowledge of or interest in food, nutrition, and public health is a plus.