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Donor Center Specialist, Donor Center

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Published 17 days ago

About the Organization:

The world’s largest local philanthropy, UJA-Federation of New York’s mission is to care for Jews everywhere and New Yorkers of all backgrounds, to respond to crises close to home and far away, and to shape our Jewish future. Funds raised by UJA-Federation sustain the activities of local health, human-service, educational, and community agencies. Every day, these community-based organizations provide a multitude of services that improve and enhance people’s lives.

Position Summary:

The Donor Center is looking for an enthusiastic and dynamic individual to join our team. A Donor Center Specialist (DC Specialist) is responsible for providing high-quality service to our donors, making sure every contact is a great experience and an opportunity to educate, motivate, engage, and delight our donors. The DC Specialist is a critical thinker and problem solver who analyzes incoming inquiries, provides feedback to the agency and facilitates ongoing open and productive communication between our constituents and the organization.

 

Major Responsibilities:

  • Increase donor awareness of UJA-Federation’s mission through encouraging discussion, answering questions, and providing appropriate information
  • Explain to donors and prospects the full array of UJA-Federation’s giving opportunities and clarify agency policies
  • Engage with donors on issues related to bills, tax substantiation statements, acknowledgements, web gifts and event registrations, mail/phone and e-mail preferences, etc.
  • Listen actively to identify problems, determine the cause, select the best solution, and implement it in a positive, friendly, and timely fashion
  • Analyze donors’ inquiries to recognize systemic issues and work with colleagues from other departments (Fundraising, Marketing & Communications, IT, Operations, etc.) to find creative solutions to ensure donors’ satisfaction, the quality of our data and overall organizational efficiency
  • Record all inquiries and actions taken in the Donor Center database for up-to-date and ongoing documentation of our donor contacts, timely completion of tasks and further data analysis
  • Assist fundraisers and other staff members with matters relating to donors and donors’ accounts
  • Produce bills, tax substantiation statements, account summaries, special correspondence and other documents upon request
  • Accept and process donor contributions
  • Process monetary adjustments and non-monetary changes to accounts as requested by donors
  • Participate in periodic account reviews and special quality assurance projects

 

Qualifications & Competencies:

  • Bachelor’s degree required
  • Two to four years of donor relations, customer service or other related experience required
  • Jewish background preferred
  • Excellent interpersonal and communication skills (both verbal and written), superior phone manners and exceptional attention to detail
  • Outstanding analytical and problem solving skills
  • Ability to multitask and work under pressure
  • Positive attitude, willingness and ability to assist others
  • Strong organizational and time-management skills
  • Ability to function independently and as a team player
  • Computer proficiency in MS Office, ability to learn and use fundraising system, Donor Center database as well as other computer applications, and working knowledge of web environments

About the Organization:

The world’s largest local philanthropy, UJA-Federation of New York’s mission is to care for Jews everywhere and New Yorkers of all backgrounds, to respond to crises close to home and far away, and to shape our Jewish…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level

Benefits

Great Benefits. Please see site for details.

Great Benefits. Please see site for details.

Location

On-site
130 East 59 Street, New York, NY 10022, United States

How to Apply

Equal Opportunity Employment. Only qualified applicants will be contacted. Please submit your application directly to our job board at: https://recruiting.ultipro.com/UNI1075UJAF

Equal Opportunity Employment. Only qualified applicants will be contacted. Please submit your application directly to our job board at: https://recruiting.ultipro.com/UNI1075UJAF

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