Senior Associate Director, Stewardship Tools and Processes

Job Type

Full Time

Published

10/12/2018

Address

Grand Central Station
P.O. Box 4777
New York
NY
10163
United States

Description

About Us:

The Michael J. Fox Foundation for Parkinson’s Research (MJFF) was founded in 2000 with one clear objective: accelerating meaningful therapeutic advances and, ultimately, a cure for Parkinson’s disease (PD). The Foundation applies extraordinary scientific, business and media assets to this singular focus—thus creating a unique and dynamic organization. Since inception, MJFF has quickly grown into the largest global funder of Parkinson’s disease research outside the U. S. federal government, having funded over $800 million in research projects in both academic and industry labs worldwide.


Core to our philosophy is how we think of our capital and its risk profile relative to other stakeholders in the drug development pipeline. We work aggressively to de-risk various therapeutic strategies and tools in the hopes of building a robust pipeline of new treatments for patients. In order to achieve our mission of finding a cure for PD it is critical that we engage with, and bring together, members of the PD community including researchers, physicians, health professionals and most important, people with Parkinson's and their families. We believe that raising the Foundation’s profile with a broader audience will help us more efficiently reach and mobilize highly engaged stakeholders who are more likely to feel personally vested in helping speed progress toward a cure.


We believe that to find a cure for PD as quickly as possible, our capital needs to push research forward today—we therefore deliberately have no endowment. We instead start our fundraising from zero each year and seek to deploy funds raised as quickly and wisely as possible. MJFF raises over $90 million annually. Today, the Foundation has approximately 140 full-time employees who are based in New York City.

Position Summary: The Development Operations and Revenue Analytics team is integral in helping the Michael J Fox Foundation scale. A strong DevOps team drives revenue growth by reducing the time relationship managers spend on various administrative tasks, speeding up the stewardship process, and improving the experience for the donor. This operations role focuses on designing and implementing programs and process improvements that reduce the non-value-added work for the MJFF Development team and provides individuals in that role with insights and services that improve both the time spent with donors and the effectiveness of their interactions. Some travel may be required.

Primary Duties and Responsibilities:

-            Focus on development enablement and development effectiveness.

-            Address issues for relationship managers and reduce the time they spend on “non donor facing” tasks.

-            Coordinate with Development team leaders and support departments to plan, direct, and support stewardship efforts.

-            Provide extensive Principal Giving portfolio support to co-founder/EVP.

-            Develop, monitor, and report on operational KPIs.

-            Manage, coach, and develop a team of direct reports.

-            Oversee CRM optimization, data quality, reporting support for relationship managers.

-            Identify and act against opportunities where tools (new or modified) can enhance the stewardship process. 

-            Oversee operational support associated with direct mail appeals, marketing sends, email requests, form requests, special events, salons, community events, annual report, webinars, prospect research, etc.

-            Identify and act against opportunities to enhance operational effectiveness and efficiency of the aforementioned processes.

-            Design communication and training strategies that addresses learning process, timing, execution, and delivery.

-            This role requires a high level of interaction with different departments and levels across an organization. Building strong working relationships is a necessity to the team’s success.

-            Facilitate and directly drive critical issue resolution and eliminate roadblocks. Serve as the key escalation point for all critical issues and initiatives.


Qualifications and Skills:

-            People first. You take managing a team seriously. You have a point of view on what a good manager is and is not. You understand that your success is dependent on the success of your direct reports.

-            Embodies civility, customer service, entrepreneurial thinking, and work ethic.

-            Operational innovator. You understand the levers you can pull to improve the effectiveness and efficiency of operations.

-            Effective manager of change. You know that the idea is easy and that the execution of that idea is where the true challenge lies. A successful person in this role will have excellent change management skills.

-            Human centered design and empathy are in your lexicon.

-            Excellent analytical and critical thinking skills.

-            Excellent communication skills (oral and written). Capable of explaining complex topics to experts and novices alike. Ability to present to large groups.

-            Knows how and when to enforce processes and when exceptions are warranted.

-            High EQ.

-            A positive, “yes and…” mentality is a must.

-            Ability to work independently and escalate concerns to your manager swiftly.

-            Strong organizational skills, keen multi-tasker able to support diverse teams.

-            Experience working in a cross-functional role. This means you are able to lead, manage, persuade, and interact with all internal departments and organizational leaders effectively.

-            Effective team player with a collaborative approach to problem-solving and comfort in navigating ambiguity.

-            Proven commitment to data hygiene, project management, and customer service.

-            Experience with common workplace tools including: Salesforce, MS Office. Experience with business intelligence tools (Tableau, Domo, etc) a plus.

-            6 – 7 years professional experience in either for-profit or non-profit organizations in a sales/development or a SalesOps/DevOps role.

-            Undergraduate degree in related field (this includes, but is not limited to business, marketing, analytics, economics, engineering, management), advanced degree preferred but not required.


How to Apply

Interested candidates should submit a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Submissions without cover letters will not be considered. Please click on this link to apply. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted. 



The Michael J. Fox Foundation is an equal opportunity employer.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c3e8cc33-cb06-4eeb-9d04-ae8a359a4b0a&jobId=251603&lang=en_US&source=CC3&ccId=19000101_000001

How to Apply

Interested candidates should submit a resume and thoughtful cover letter describing their specific qualifications and interest in the position. Submissions without cover letters will not be considered. Please click on this link to apply. Please, no telephone inquiries and do not contact our staff directly. Only applicants who best match the position needs will be contacted. 



The Michael J. Fox Foundation is an equal opportunity employer.


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