Case Manager Level II

Job Type

Full Time


Minimum: $48,880
Maximum: $48,880
Details: Bi-weekly, hourly



Start Date



1175 Howard Street
San Francisco
United States


St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, Navigation Centers for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 100 employees working in 4 locations. We are proud of our diversity and of our more than 150 year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.



This position provides a full range of direct services to survivors of domestic violence in our emergency shelter. This position will work with other Case Managers, when client issues arise, to mediate and resolve problems with residential clients.                        



  • Assess client needs and develop a strategy to assist client.
  • Handle case assignments, draft safety plans, review case progress and close out cases upon client exit
  • Meet regularly with clients to provide support and assess progress while ensuring client satisfaction.
  • Provide direct client services: intakes, individual counseling, case management, assessments, advocacy, accompaniment, and emergency transportation (using program vehicle).
  • Conduct new client screenings by reviewing the application and interviewing the client. Provide orientation to new clients/families.
  • Facilitate support groups for clients.
  • Provide high quality service to clients and their families. 
  • Utilize skills learned and developed from consultations and trainings to enhance services.
  • Research and refer client resources. 
  • Evaluate and research client resources for quality and fit with meeting client needs. 
  • Maintain good working relationships with support networks and resource providers.
  • Answer crisis-line: telephone counseling, screening for shelter, information and referrals.
  • Facilitate resident meetings and support groups.
  • Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner.
  • Participate in regular staff meetings: Community Time, In-Services, Case Management, program development.
  • Represent Riley Center in community activities as needed.
  • Assist Volunteer Coordinator in training and supervising volunteers as needed.   
  • Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic     maintenance, chore checks, etc.
  • Participate in on-going cross training and appropriate staff development to perform duties in other departments of the agency as needed.
  • Perform other appropriate duties as assigned.



  • BA degree in behavioral sciences, social services, psychology or other related field is preferred. Equivalent work experience acceptable in lieu of degree.
  • Two years of experience working with survivors of domestic violence in direct services.
  • Completion of 40 hour DV Certification if not already certified. Proof will be required.
  • Excellent written and spoken English communication skills.
  • Excellent time management skills. Ability to plan, prioritize and meet deadlines.
  • Ability to maintain professional standards with regard to client confidentiality and rights.
  • Ability to assist clients with resolving problems and mediate issues when needed.
  • Ability to organize and manage files, schedules, dates and information.
  • Excellent accuracy in documentation, data entry and reporting.
  • Ability to document notes and write legibly. 
  • Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
  • Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
  • Understanding of confidentiality and privilege laws.
  • Working knowledge of community resources in San Francisco.
  • Demonstrated commitment to open, direct, and non-violent communication.
  • Ability to de-escalate crisis situations and make decisions under pressure.
  • Basic reporting skills including data entry, Excel and Word processing.
  • Ability to be self-directed and work independently without supervision. Able to work on a team, collaboratively, when necessary.
  • Ability to maintain professional boundaries with clients, volunteers and staff.
  • Empathetic and supportive when mentoring clients.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco.

St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction


Kaiser paid in full for employee, 403b retirement plan with match after one year, voluntary dental, vision and life insurance

Level of Language Proficiency

Above average ability to read, write and speak English

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please include a cover letter describing your interest and a resume