Managing Director, Impact

Job Type

Full Time




275 Westminster Street
Rhode Island
United States


As a member of City Year Providence’s Leadership Team, the Managing Director of Impact serves as the leader for the Service Delivery, Learning and Development, and Evaluation functions (the “Impact Department”). This includes oversight of Impact staff, AmeriCorps members, and relationships with existing school partners, as well as relationships with the Superintendent, school district staff, and community partners.

Under the direction of the Managing Director of Impact, Impact Department staff set ambitious annual goals to improve the academic achievement and engagement of students supported by City Year, prevent students in the schools we serve from falling off track, improve school - wide culture and climate, engage families, and expand the use of data to inform instructional practices and continuous improvement.

The Managing Director and his / her staff will collaborate with school and district leaders and City Year’s national Impact team to develop the practices and systems to achieve these goals and create a supportive and professional learning environment for the staff and AmeriCorps members providing services to students.

The Managing Director of Impact reports to the Vice President and Executive Director of City Year Providence.Job Description

  • Lead the development, execution, and evaluation of City Year Providence’s school - based services to ensure that ambitious annual impact goals are set and met, in alignment with our partnerships with Providence Public Schools and AmeriCorps.
  • Engage diverse stakeholder groups, internally and externally, in the creation and continuous improvement of the department’s operating plan to annually increase City Year Providence’s impact on student outcomes and improve the experiences of our AmeriCorps members and staff.
  • Serve as a member of City Year Providence’s leadership team, representing the successes and needs of the Service Delivery, Learning and Development, and Evaluation work-streams, collaborating with peers to establish site priorities and policies, and advising the Vice President and Executive Director on matters of service impact and educational partnerships.
  • Effectively manage, mentor, and develop direct reports, who supervise all department staff and AmeriCorps members. In collaboration with the Impact Director, establish the priorities, activities, and policies which will provide all staff with the resources, training, and support needed to achieve their performance goals and remain committed to the Providence community and City Year.
  • Directly manage and build relationships with key stakeholders and investors, including senior leaders at Providence Public Schools, other nonprofit leaders and civic leaders in the community.
  • Communicate and collaborate with key staff at City Year Headquarters, the Regional Impact leadership team, and Managing Directors of Impact at other City Year sites around service model fidelity, best practices, assessments pilots, resources, feedback, and strategic partnerships.


  • 7+ years of program and staff management experience; experience with school leadership, and/or in-school academic program management a plus.
  • Bachelor’s degree required; Master’s degree in related field preferred.
  • Demonstrated success managing people and teams - Leverages diverse strengths of team members to achieve desired results; Coaches and empowers others to lead; Addresses and resolves team conflict swiftly and effectively; Builds systems and structures to facilitate collaboration and teamwork across the organization.
  • Strong oral/written communication skills - Communicates with confidence and credibility; Provides a clear sense of direction. Tailors messaging to audience; Anticipates and plans for questions; Listens carefully and is responsive to feedback; Communicates effectively even in highly visible or adversarial situations; Uses brand and storytelling to inspire diverse audience.
  • Ability to translate an organization or department’s vision into an operating plan, establish performance metrics, monitor progress toward goals, and intervene to address barriers to achieving results, and hold others accountable.
  • Demonstrated problem solving skills and sound decision-making - Applies broad knowledge, seasoned experience, most critical information and multiple perspectives to generate and develop insights and creative, strategic solutions. Drives timely organizational decision-making to advance strategic initiative(s); does not falter in challenging times
  • Strong commitment to and experience in developing a diverse and inclusive workforce, and working effectively with people with different work styles and backgrounds.
  • Experience developing and maintaining strong partnerships with external organizations to meet shared goals and collaborate on continuous improvement.
  • Proficiency using Microsoft Office (Word, Excel, and PowerPoint) and online databases.
  • City Year and AmeriCorps alumni are encouraged to apply.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Qualified applicants should complete the online application and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page in the application. Internal applicants should apply through cyresource.