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Desktop Support/Help Desk Technician

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Published 23 days ago

NJPs is currently seeking qualified candidates to fill a Desktop Support/Help Desk Technician position.  NJP has approximately 380 staff working in 21 offices located throughout the state. Most staff are now working remotely with a planned return to offices in mid-January 2022. Remote or hybrid work from home may be available at that time, however the Desktop Support/Help Desk Technician is expected to be able to come to NJP’s Seattle office as needed and may occasionally be required to travel to other NJP offices as necessary to fulfill the responsibilities of the position.  This position is full time and will report to the IT Support Manager. 

 

The successful candidate will be motivated, resourceful, creative, detail-oriented, and independent as well as able to work as part of a team. We are looking for someone with technical skills and a mindset eager to be put to use in the service of social justice. 

 

RESPONSIBILITIES

The Desktop Support/Help Desk Technician duties include, but are not limited to:    

  • Providing Help Desk functions, e.g., answering staff questions in person, over the phone, or through email to solve computer, phone, or printing problems.
  • Assessing and repairing hardware issues.
  • Assessing the problem with non-working software.
  • Training/orienting all new employees to NJP technology.
  • Create training documentation/presentations for staff about current technologies used at NJP.
  • Preparing and/or assisting in staff training (technical documentation).
  • Installing new hardware, software and upgrades to workstations.
  • Managing day-to-day network administration, e.g., creating and deleting staff accounts, maintaining computer inventory and recommending technology changes, upgrades, efficiencies.
  • Lifting and moving hardware as required to perform the duties of the computer specialist.
  • Some travel to field offices throughout the state may be required

 

NJP has an organizational commitment to fight racism and to incorporate equity and inclusion in both the work we do and work environment we create. All staff are expected to uphold this commitment and approach their role with a desire to learn and grow in this area.  

QUALIFICATIONS:

  • Proficient in Office 2016 and Office 365 collaboration platform and tools
  • Windows 10 skills and account setup experience
  • Experience with Adobe Acrobat and other common law firm applications
  • Experience with Teams, especially Teams Phone and Meetings
  • Email, calendar, and Teams support for Apple and Android mobile devices
  • Ability to provide diagnostic troubleshooting in person and over the phone
  • General networking knowledge and experience with Windows networks
  • Strong written and verbal communication skills
  • Experience creating training documentation/directions
  • Ability to work with a diverse group of individuals
  • Ability to multitask across multiple activities
  • Patience working with those with varying technical skills and abilities
  • Able to work as an effective member of a team

 

Compensation: Starting salary is based upon years of experience, with an annual salary range $54,160 to $86,162.  We offer a comprehensive benefits package which includes 100% paid employee health premiums and significant premium shares for family health premiums, as well as generous time off.

 


NJPs is currently seeking qualified candidates to fill a Desktop Support/Help Desk Technician position.  NJP has approximately 380 staff working in 21 offices located throughout the state. Most staff are now working remotely with a…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Application Deadline
    November 12, 2021

Location

On-site
Seattle, WA, USA

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