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Bilingual Food Assistance Navigator (English/Spanish)

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Published 6 days ago

Reports to: Senior Hotline Manager

Status: Full-time Permanent

Salary: $42,541/year


About the Organization and Department

Hunger Free Colorado, a statewide nonprofit organization, connects people to food resources to meet existing needs and drives policy, systems, and social change to end hunger. As the state’s leading anti-hunger advocacy organization, Hunger Free Colorado is dedicated to achieving a future in which all Coloradans have equitable access to the nutritious food needed to thrive and reach their full potential.

The organization is committed to achieving racial, economic and food justice and seeks employees who share these values. In 2020, Hunger Free Colorado adopted a new vision for our staff experience: “Employees can exercise influence at all levels of the organization and are provided relevant and intentional opportunities to grow as professionals and people.”

The Client Services Department is on the front line of this work, connecting people in need to available food resources. We do this work through our statewide multilingual Food Resource Hotline, mobile outreach which provides these services face-to-face throughout the Denver metro area, and SNAP PEAS (SNAP Partners Engaging in Application Services) program. SNAP PEAS is a network of partners across the state which we empower and support to provide SNAP outreach as part of their work. This position works within the Food Resource Hotline program.

Job Summary

Hunger Free Colorado is seeking a mission-driven and compassionate individual to provide direct support to people in need by assisting them in navigating benefit systems and in attaining the resources and benefits they are eligible for. This key role provides direct service to callers across the state on our Food Resource Hotline. As an organized and dependable professional, this Bilingual Food Assistance Navigator helps connect Coloradans to food resources by following up on referrals from our community partners and by answering incoming calls to the Food Resource Hotline. This role includes disseminating accurate information about food programs and resources, providing food assistance application assistance, and referring clients to additional resources as needed.

Principal Duties and Responsibilities

(90%) Direct Hotline Service - Support the Food Resource Hotline by answering calls and reaching out to community partner referrals:

  • Screen for Supplemental Nutrition Assistance Program (SNAP) eligibility and provide application assistance
  • Disseminate information to clients about the food resources available to them
  • Provide referrals to WIC, food pantries, summer meals and other food resources
  • Follow-up with SNAP applicants to ensure timely submission of documents and assist them in retaining their benefits
  • by staying on top of redeterminations and change reports
  • Track all records in a secure Salesforce database
  • Maintain an organized, safe and respectful environment for clients
  • Advocate for clients by combining empathy, listening skills, and expertise in food resource referrals (resulting in effective navigation of various systems and connection to resources)

(10%) Other Duties - Additional duties as assigned, which may include occasional evening and weekend work, as well as professional development opportunities.


Required Knowledge, Skills and Abilities

  • Bilingual (fluency in BOTH English and Spanish required)
  • Passion for, and interest in, Hunger Free Colorado’s mission
  • Demonstrated experience and comfort working with diverse individuals and economically disadvantaged populations
  • An empathetic ear and the ability to listen to the needs of clients actively and compassionately
  • Ability to think critically and solve problems on behalf of our clients
  • Flexible and able to adapt to changing circumstances under pressure
  • Strong communication skills including an ability to write and speak clearly, both in-person and over the phone, especially when sharing instructions
  • Ability to keep calm when supporting clients through tough situations
  • Ability to work from home for extended periods of time (Hunger Free Colorado will provide all necessary equipment)
  • Organized with exceptional attention for detail and accuracy
  • Proficient in Microsoft Office (specifically Word, Outlook, and Excel)
  • Ability to work independently and on a team, with a commitment to quality work products and team goals
  • An ability to maintain a sense of humor during challenging situations
  • Ability to work in a variety of office and community settings

Preferred Knowledge, Skills and Abilities

  • Four (4) years of work experience in customer service, direct client service, or administrative assistance, OR a bachelor's degree (preferred, not required)
  • Knowledge of, or experience with, federal food assistance programs such as SNAP, WIC, and TEFAP (preferred, not required)
  • Twelve (12) or more months of experience working in a human services field or call center (preferred, not required)
  • Familiarity with Salesforce or another CRM system (preferred, not required)

You Are Good At

The successful candidate enjoys working directly with clients, often on the phone, for most of their workday. They thrive at providing exceptional customer service and have a passion for making a difference in peoples’ lives. With the support of their team and supervisor, they will not shy away from working with clients who are experiencing tough times or difficult situations. Finally, they will feel comfortable working independently, asking for help when they need it and leaning on their team when appropriate.

Work Environment

In 2020, Hunger Free Colorado adopted a vision for our staff experience: “Employees can exercise influence at all levels of the organization and are provided relevant and intentional opportunities to grow as professionals and people.” We are dedicated to making Hunger Free Colorado a place our employees want to be, and to making sincere efforts to continuously improving the employee experience.

  • Work hours are primarily between 7:45 a.m. and 4:30 p.m. with a 45-minute lunch break, and occasional early, late, or weekend hours. Flexible scheduling may be made available after the first two (2) months of work.
  • Currently, all staff are working remotely with access to the team through Microsoft Office programs. We anticipate moving to a hybrid work environment by early 2022.
  • Work is primarily conducted at a computer, standing or seated, for eight (8) or more hours.
  • We are a dynamic and diverse team representing varied racial, cultural, and religious backgrounds that engages in regular conversations about structural equity and historical inequity.
  • Hunger Free Colorado likes to promote from within whenever practicable providing opportunities for growth within the organization.

Compensation

The salary for this position is $42,541 per year.

Reports to: Senior Hotline Manager

Status: Full-time Permanent

Salary: $42,541/year


About the Organization and Department

Hunger Free Colorado, a statewide nonprofit organization, connects people to food resources to meet existing needs…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 1, 2021
  • Application Deadline
    September 30, 2021

Salary

USD 42,541 - USD 42,541

Benefits

Hunger Free Colorado offers an exceptional benefits package including vision, basic life, short-term disability, and AD&D insurance provided at no charge to employees. Also included are health, dental, and critical illness, accident, and voluntary life insurance coverage options with a generous subsidy for health insurance premiums. We also offer a no-cost employee assistance program (EAP), retirement plan, paid vacation, sick leave, personal time, 10 standard holidays and two (2) floating holidays each year. For staff who have worked at least 6 months FT, parental leave and professional development benefits are available.

Hunger Free Colorado is an equal opportunity employer. We are committed to creating a diverse and equitable work environment and we strongly encourage you to apply if you are part of the BIPOC (Black, Indigenous, and people of color) and/or LGBTQIA community, are differently abled, a veteran, or are of diverse nationality or religion.

Hunger Free Colorado expressly prohibits any form of workplace discrimination and harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Hunger Free Colorado will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants or employees.

Hunger Free Colorado offers an exceptional benefits package including vision, basic life, short-term disability, and AD&D insurance provided at no charge to employees. Also…

Level of Language Proficiency

Fluency in both English and Spanish required.

Fluency in both English and Spanish required.

Location

Temporarily Remote
Work must be performed in or near Denver, CO
Associated Location
Denver, CO, USA

Apply to This Job

Instructions:

To apply, please submit a resume and cover letter specifically demonstrating your qualifications in the areas identified under required knowledge, skills, and abilities as one document titled “LAST NAME_FIRST NAME Bilingual Food Assistance Navigator ". The position is open until filled. No phone calls, please. Applications that don’t specifically address the core required competencies above will not be considered.

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