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Digital Navigator - SCSEP

Posted by
VANTAGE Aging
|
Akron, OH
New
|
Published 13 days ago

Help us breech the Digital Divide! This innovative program is designed to improve access, skills and competencies for older Ohioans to participate in the digital economy. 

Vantage is seeking a Digital Navigator to provide individualized assistance to age and income-eligible community members who need affordable home internet service, affordable internet-capable devices, and/or coaching in introductory digital skills in order to become effective home internet users. This assistance is provided primarily by voice telephone, but may also include email, text, video chat, and other communication methods that work for the learner.

The Digital Navigator’s work is part of the Senior Community Service Employment Program’s (SCSEP) efforts to promote the self-sufficiency of older workers and support equitable internet access for community members across SCSEP’s 38-county service area in Ohio.

Subject to available funding, Digital Navigator is a full-time position that offers competitive compensation and benefits, including medical, dental, vision, life, long-term and short-term disability insurance, a generous paid-time-off (PTO) schedule, and 12 paid holidays per year. This position will work remotely, with attendance at in-person trainings and meetings as scheduled, and it will report directly to the Director of SCSEP. Candidates must reside in the state of Ohio.

Critical Skills and Aptitudes:

·      Knowledge of computer hardware, the Internet, operating systems and applications, and the ability to troubleshoot relevant solutions.

·      Ability to work well with non-technical populations and embrace the challenge of teaching basic technological concepts related to internet service, computer and device characteristics, and common online services and applications to those populations.

·      Ability to exercise initiative and independent judgement.

·      Excellent self-organization, language capacity, and cultural competency.

·      Strong telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds.

·      Ability to demonstrate a positive attitude, cultural sensitivity, and well-developed interpersonal skills while working in a diverse community of customers and coworkers.

·      Ability to creatively solve problems and navigate stressful situations in a positive manner.

·      Ability to provide excellent customer service while establishing appropriate boundaries with clients.

Minimum Position Qualifications:  

An Associate’s degree in a computer- related field of study, library science and/or up to two years of related experience.

Vantage is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Help us breech the Digital Divide! This innovative program is designed to improve access, skills and competencies for older Ohioans to participate in the digital economy. 

Vantage is seeking a Digital Navigator to provide individualized…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    April 30, 2021
  • Education
    2-Year Degree Required
  • Professional Level
    Professional

Benefits

Competitive compensation and benefits, including medical, dental, vision, life, long-term and short-term disability insurance, a generous paid-time-off (PTO) schedule, and 12 paid holidays per year.

Competitive compensation and benefits, including medical, dental, vision, life, long-term and short-term disability insurance, a generous paid-time-off (PTO) schedule, and 12 paid…

Location

Remote
Work must be performed in or near Akron, OH
Associated Location
2279 Romig Road, Akron, OH 44320, United States

How to Apply

For a complete list of job openings, including Digital Navigator, go to www.vantageaging.org, where you may directly apply for any open position.

For a complete list of job openings, including Digital Navigator, go to www.vantageaging.org, where you may directly apply for any open position.

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